Questions and Answers for Hampton Bay Universal Wink Enabled White Ceiling Fan Premier Remote Control

A:  Yes it comes with remote and module

A:  Yes, it does include the module that goes into the canopy of your fan.

A:  Thank you for your question. Yes, this remote includes the receiver (module).

A:  yes. You can order the remote separately, but not from Home Depot.

A:  It includes the module that goes in canopy of fan which is wired to control functions and then a remote to control that module. You leave both pull switches of fan on high and light on. Of course the wall switch if you have is bypassed or left on

A:  Yes it includes the module that let you sync the fan with the remote control.

A:  no, but I HAVE had it spontaneously just turn off. I think it may be because I was paired with wink and i'm not any more and it is intermittently trying to connect.

A:  Thank you for your question. We have not heard of this being an issue. We would suggest installing fresh batteries and see if the issue remains. If so, please call Hampton Bay customer service at 1-855-HD-HAMPTON (1-855-434-2678) and one of our team members will be able to troubleshoot and resolve the issue.

A:  Thank you for your question. The dimensions of the receiver are 4.75" long x 2" wide x .75" tall (outer edge of the receiver is 1" tall on one side). The WINK antennae is 3 inches long and must be located outside of the canopy to function properly.

A:  Dont have dims, but it is standard. Comes in the same form factor as any other universal fan receiver.

A:  Thank you for your question. pressing once activates the timer for 2 hours, pressing twice will activate the timer for 4 hours, pressing a 3rd time will activate the 8 hour timer, and pressing once more will deactivate the timer. You can also press the power button on the remote which will turn off the light and fan and deactivate the timer, and then just press the power button to turn the fan and light back on.

A:  To deactivate the timer please press the power button on the remote which will turn off the light and fan and deactivate the timer.

A:  No, this specific remote is only available in white.

A:  No however if money isn't an issue you can buy a black controller separately. The remotes with dip switches all work with this receiver

A:  No, only white. However, there are a couple of universal remotes made by Hampton Bay that are black and can be used with the receiver. Not all functions will be the same (i.e. 3 speeds instead of 4, no comfort breeze, etc.) but if you're using the ZigBee integration to control it the remote might just be for occasional use. If you want 100% compatibility you'll want to stick with this remote though.

A:  Thank you for your question. The Wink remote is only available in white.

A:  Thank you for your question. Thank you for bringing this to our attention. We are currently updating the specifications to remove z-wave. You are correct, this is a Zigbee device, not z-wave.

A:  Yes, this model is actually a ZigBee device.

A:  It is a ZigBee device 100%.

A:  Thank you for your question. Yes, this can be used in conjunction with a standard on/off style wall switch. It is not compatible with a wall mounted speed control.

A:  yes and in fact if you use it with wink, you'll actually want to do this in case you ever need to reset it. I made the mistake of hard-wiring one of mine.

A:  It could but you would need to leave the switch on high fam and light all the time. The module you install in the fan will ultimately co trip everything.

A:  Thank you for your question. No, this remote receiver is designed to be conned to and control one fan.

A:  while it may be technically possible, there are a couple of things to consideer: You would need to know the amperage of the fans (or wattage: watts = amps * electricity volts) and you also have to consider that the base unit is designed to fit in a fan canopy. If you wire it to two fans, you would have to run wires to the other fan. It's possible they already are wired that way if you have a wall switch, but they may not be, and if you can't control light and fan separately from the wall, they almost certainly aren't. Your best option is to actually get two modultes, put one in each fan, and set them both to the same dip switch settings so they can be controlled from the same remote. If you don't need the zigbee functionality, there's another module available that has a wall-switch mount that has a non-zigbee receiver and if you got both, you could have a wall controller and a remote and two modules for under $100

A:  Thank you for your question. We understand the frustration this may have caused. The Alexa Plus is limited and the Wink remote unit requires the Wink hub.

A:  It needs a wink hub. Once the Wink hub is connected you can add a robot and give Alexa access to the robot.

A:  I have 2 of these connected to my smartthings hub and I use Alexa to control them via the smartthings hub. You can pick one of those hubs up really cheap and it will allow everything to work right.

A:  Zigbee yes. But Alexa Plus is extremely limited. If you want more than simple lights/outlets, get a real hub like SmartThings.

A:  I just use a small piece of velcro and keep the remote next to the light switch.

A:  Thank you for your purchase. At this time, there is not a wall cradle designed for this remote. Some customers have used a small piece of velcro to hold it on the wall.