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Questions and Answers for Hiland 40,000 BTU Hammered SilverGlass Tube Propane Patio Heater

Internet #312590436

Model #HLDS01-GTCB

Store SKU #1005170943

  • Valve shuts off automatically when tilted for added safety
  • Wheels facilitate convenient mobility
  • CSA approved for reliability and safety

Questions & Answers

36Questions
caret
Q:My ignition switch is out. How can I get a replacement on the warranty
by|Feb 27, 2023
0 Answer
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caret
Q:Top screen rusted out, how can i get a replacement?
by|Jul 15, 2022
1 Answer
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A:  You can purchase replacement parts on our website: azpatioheaters.com Here is a link to the part you are referring to: https://azpatioheaters.com/Glass-Tube-Emitter-Screen.html

by|Jul 15, 2022
    caret
    Q:Does home depo have assembly service?
    by|Oct 8, 2021
    1 Answer
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    A:  Hello Tdonat. Thank you for your question. The Home Depot does have an assembly service, but it is only done at the store. Please let us know if we can be of further assistance. Rich_HD_OC

    by|Oct 8, 2021
    caret
    Q:When will this be back in stock?
    by|Dec 4, 2020
    2 Answers
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    A:  It appears we do not have an accurate time frame for when the AZ Patio Heaters 40,000 BTU Quartz Glass Tube Hammered Bronze Propane Patio Heater will be back in stock.

    by|Dec 16, 2020

      A:  Hi PDiggity! Thank you for your recent inquiry with The Home Depot. It appears we do not have an accurate time frame for when the AZ Patio Heaters 40,000 BTU Quartz Glass Tube Hammered Bronze Propane Patio Heater will be back in stock. We invite you to enter your email address to be notified once it becomes available again! We appreciate your business and look forward to serving you in the future!

      by|Dec 15, 2020
      caret
      Q:Is there an air mixer that can be used to keep the glass tube from getting so much soot on it? We've used this 4 times and the glass tube was so black we had to take it out and scrub it. Searched for answers why this might be happening and sounds like not enough oxygen with propane will result in so much soot?? What can we do to stop this from happening? Thank you.
      by|Oct 20, 2020
      1 Answer
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      A:  https://azpatioheaters.com/Troubleshooting.html#two

      by|Oct 24, 2021
        1 found this answer helpful
        caret
        Q:Need to replace 33x5 glass tube
        by|Oct 19, 2020
        1 Answer
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        A:  Glass Tube for this unit is 49.5x4

        by|Dec 27, 2023
          3 found this answer helpful
          caret
          Q:How do I order and where do I order the rubber seals or rings for the end of the glass tube
          by|Sep 1, 2020
          1 Answer
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          A:  Hi Nikkino395. Thank you for your question. For Parts information, please contact Hiland Customer Service at: 1-888-775-1330, 7 a.m. - 4 p.m., PST, Monday - Friday Please let us know if we can be of further assistance. Rick_HD_OC

          by|Sep 1, 2020
          caret
          Q:Does it come with the propane hose assembly?
          by|Aug 18, 2020
          1 Answer
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          A:  yes

          by|Sep 4, 2020

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