Questions and Answers for KOHLER Cimarron 12 in. Rough In 2-Piece 1.28 GFP Single Flush Elongated Toilet in White with Soft Close Seat

A:  Hi MRW1101, this is Vikrant with Kohler Customer Service. I am glad to address your question. The seat and lid is made from plastic. Thank you for choosing Kohler.

A:  Hi Mary, this is Autumn with Kohler Customer Service. I am glad to address your question. The Cimarron toilet will include the T-Bolts to install the bowl to the floor. Thank you for choosing Kohler.

A:  MRW1101, my name is Paige with Kohler Customer Service. I am happy to help. The height of the K-31648-0 toilet from the floor to the rim of the bowl is 16.5", with the ring of the plastic toilet seat adding an additional 7/8". I will attach the specifications sheet to this toilet for your reference: https://tinyurl.com/4ef828k4. Thank you for choosing Kohler.

A:  Hi Edward, this is Sarah with Kohler Customer Service. I am glad to address your question. This toilet weighs approximately 100.5 pounds. Thank you for choosing Kohler.

A:  Hi Granny49, this is Sarah with Kohler Customer Service. I am glad to address your question. Yes, this toilet does include a toilet seat. Thank you for choosing Kohler.

A:  Jack, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-31648 includes the bowl, tank, seat, wax ring and installation hardware; the supply line is a separate purchase. Thank you for choosing Kohler.

A:  JJ24, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-31648-0 is a 12" rough-in. When installed as a 12" rough-in, there is a 1-1/8" gap between the tank and the wall; if installed on a 11" rough-in, there would be a 1/8" gap (https://shorturl.at/U7lQd). Thank you for choosing Kohler.

A:  Hi Samm, this is Sarah with Kohler Customer Service. I am glad to address your question. For stubborn stains in the bowl, you can use the following cleaners as one-time solution: Baking soda & vinegar mixture, Borax, or Ammonia. As with any cleaners, please follow the product instructions carefully to ensure personal safety. Thank you for choosing Kohler.

A:  Magg, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-31648-0 has a CleanCoat surface treatment that inhibits the growth of water scale and mineral stains for improved ease of cleaning. If a antimicrobial toilet is more suitable for you, the following link is to all of our current options: https://shorturl.at/ISzyE. Thank you for choosing Kohler.

A:  Kathy, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. The tank, bowl and seat packaged in K-31648-0 are the same models whether purchased from a supplier or directly through Kohler. All Kohler toilets are made up of the same material as well as the same internals on all toilets no matter where they are purchased from. Thank you for choosing Kohler.