Q:Is anyone having water pressure issues with this faucet?
by|Aug 12, 2023
2 Answers
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A: yea! I just installed it and the pressure is intermittent
by|Mar 12, 2024
A: Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.
by|Aug 15, 2023
Q:if you push the button for the spray feature does it stay on without holding.
by|Jul 31, 2023
1 Answer
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A: Hi Diane,
That is a great question, I can answer that for you!
Yes, once you select a flow mode, it stays in that mode until you turn off the faucet, then it will revert back to stream.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
by|Mar 5, 2024
2 found this answer helpful
Q:I have the matte black and champagne gold faucet in my kitchen, but the black matte finish on the sprayhead is peeling off in several large spots. Looks cheap, unsightly. Is there a way to repair this, refinish it or must I purchase a new sprayhead?
by|Jul 29, 2023
1 Answer
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A: Hello Melani,
Thank you for reaching out, I am terrible sorry to hear you are having an issue with your spray head, however rest assured we can assist you under our limited lifetime warranty with the replacement you require, the spray head is easily replaceable.
Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible.
by|Aug 1, 2023
Q:I recently ordered this faucet. Im seriously considering canceling it though. Is the button plastic and what causes the matte finish to peel off? How does Kraus deal with these problems?
by|May 12, 2023
1 Answer
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A: Thank you for reaching out, I can answer your inquiry.
The spray head is made of a high density polymer and our Matte Black finish is applies to a brass core, if in the unlikely event you were to experience an issue with the finish for any reason, we would assist you under our limited lifetime warranty with what you need.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
by|Jun 2, 2023
Q:is there a matching faucet for clean water? (reverse osmosis.
by|May 10, 2023
1 Answer
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A: Hello, thank you for your interest in our kitchen faucet! I can answer your question. We make two filter faucets in the matching Brushed Brass finish and below are links to both models:
https://www.kraususa.com/kraus-ff-100bb-lead-free-kitchen-water-filter-faucet-in-brushed-brass.html
https://www.kraususa.com/kraus-kff-1610bb-19-in-commercial-style-pull-down-kitchen-faucet-in-bb.html
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
by|Jan 9, 2024
Q:Head does not remain seated in support arm
by|Apr 26, 2023
4 Answers
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A: This problem is caused by the counter-balance weight attached to the hose beneath the countertop is not heavy enough or has become dislodged somehow. Check to make sure the counter-balance is securely in place, and add more weight to the hose if necessary.
by|Apr 27, 2023
A: Thank you for reaching out, I can answer your inquiry.
There is a counter weight that attaches to the spray hose and makes the spray head retract into the holder, you will want to make sure the weight is attached and installed in the correct location.
Please contact our customer service at 1-800-775-0703 or customerservice@kraususa.com if you have anymore questions or you’d like to continue the conversation.
by|Apr 27, 2023
A: There is a doughnut-shaped weight that should be installed on the hose under the sink. The weight creates tension in the hose and draws the head firmly into the support arm. I have three of these faucets, this feature works perfectly.
by|Apr 29, 2023
A: Not sure what you are asking? It hooks in and out as needed.
by|Aug 4, 2023
Q:Does this come with a side soap dispenser?
by|Apr 19, 2023
4 Answers
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A: It does not come with a soap dispenser. Just the faucet itself.
by|Feb 20, 2024
1 found this answer helpful
A: yes , it does come with the soap dispenser
by|Apr 20, 2023
A: No
by|Feb 20, 2024
1 found this answer helpful
A: Hi Anne,
Thank you for your interest in our sensor kitchen faucet! I can answer your inquiry.
This listing on home depot is for the faucet only and does not include a dispenser, however, we do manufacture several dispensers as well that would match perfectly.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
by|Feb 20, 2024
1 found this answer helpful
Q:Can this faucet be flipped so handle is on left side?
by|Apr 15, 2023
1 Answer
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A: Thank you for your inquiry, I can answer your question.
This model faucet can only have the handle installed with the handle on the right side, this is due to the 180 degree spout swivel.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
by|Apr 18, 2023
Q:Can a Kraus faucet fit a European sink?
by|Apr 12, 2023
1 Answer
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A: Hello Norah,
Thank you for your inquiry, I can answer that for you.
This model faucet requires a 1 3/8" diameter hole and a deck that is no thicker than 3 3/8" it will allow for proper installation.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
by|Apr 16, 2023
Q:HOW LONG IS IT ON SALE FOR
by|Mar 25, 2023
2 Answers
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A: Dear Customer,
The price is valid from 01/01/23 - 03/29/23.
by|Mar 28, 2023
A: Please feel free to reach out to Home Depot directly for pricing and availability.