Questions and Answers for LG 8,000 BTU, 115 Volts, Window Smart Air Conditioner Cools 350 sq. ft. with Remote, WiFi Enabled in White

A:  Hi there! Thank you for your question regarding the LG LW1523ERSM air conditioner. The correct dimensions for this unit are 23 5/8" (W) x 15" (H) x 22 1/3" (D). We recommend using these measurements for your installation planning. If you have any further questions or need assistance, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your understanding! —Avril

A:  Thank you for your interest in the LG Air Conditioner. Yes, the LG LW8024RSMY air conditioner can drip water under certain conditions. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LW8024RSMY.AT1AYOW. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

A:  Hey, Alan. This window air conditioner with serial number LW1023ERSM is Energy Star certified. ~Ivy

A:  Hello, there. Thank you for your inquiry about the LW8024RSMY model. The LW8024RSMY does not feature a dual inverter compressor. This model uses a traditional compressor to regulate cooling. If you're interested in energy efficiency and quieter operation, you might want to consider our units with dual inverter technology, which offer those benefits. If you have any other questions or need further assistance, please send us a private message on Social Media @LGUSSupport. Our team is here to help and provide you with any additional information you might need. Thank you for reaching out! —Avril

A:  Hi there! Thank you for reaching out. We understand that cooling issues can be concerning. For the Model # LW1023ERSM, refrigerant replacement is not a recommended DIY task and should be handled by a certified technician. Since the unit is not cooling anymore, it may require professional servicing to diagnose and address the issue, including checking the refrigerant levels. Please send us a private message on Social Media @LGUSSupport to arrange for a service appointment or get further assistance. Our team will be more than happy to help you find a solution. We appreciate your patience. —Renzo

A:  Hello there. Thank you for your question about the LG window air conditioner, model LW1223ERSM. We understand the importance of proper installation for your unit's performance and safety. For this model, typically about 10-15 inches of the unit will extend outside the window. It is essential to provide adequate support to the portion of the unit that hangs outside. Most installations require an exterior support bracket to ensure the unit is securely supported and to prevent any stress on the window frame. This bracket helps to stabilize the unit and ensures proper operation. If you need more guidance on installation or have additional questions, please send us a private message on social media @LGUSSupport. We’re here to assist you with all your installation needs. —Renzo

A:  Hey Will! This LW8024RSMY unit is standalone and does not slide into a case. ~Ivy

A:  Hello there! Thank you for bringing this to our attention. We understand how important accurate information is when evaluating your LW8024RSMY unit. It seems there might have been a discrepancy between the weight provided in a previous response and the specifications listed in the spec sheet. The correct weight for the LW8024RSMY is indeed 44 pounds, as indicated in the spec sheet. We apologize for any confusion caused by the incorrect information previously given. Your feedback is valuable, and we’ll ensure to review and improve our response accuracy. If you have any more questions or need further clarification, please send us a private message on Social Media @LGUSSupport. Our team is here to assist you and provide accurate information to help with your decision. We appreciate your patience and look forward to resolving any concerns you may have. —Avril