Questions and Answers for Malibu Wide Plank Cardiff Maple 1/2 in. T x 7.5 in. W Tongue & Groove Wire Brushed Engineered Hardwood Flooring (23.3 sq. ft./case)

A:  This appears to be Maple Manhattan or possibly Avila. Do suggest ordering hardwood samples available online, and reviewing all digital assets to view color. Real Hardwood Flooring will have gorgeous natural color variation which exhibit character and beauty and separate the visual from other hard surface flooring types.

A:  The entire collection of Malibu Wide Plank Hardwood Flooring is very durable, however If you look up the definition of Scratch resistant it essentially means that the product is able to withstand minor scratches. There are ways to prevent scratches on Hardwood Flooring by taking proper precautions to protect furniture and chair legs and feet with felt protectors. Moving heavy objects without a dolly and/or protective plywood beneath may cause damage to any type of flooring. Damage may also occur from spiked and/or high heels and pet claws. Falling objects can also dent or fracture any type of flooring. Scratching to any hard surface floor may occur if proper precautions are not taken, here are a few steps we suggest: Protect your floor when using a dolly for moving furniture or appliances. Never slide or roll heavy furniture or appliances across the floor. • Place protective pads beneath furniture legs and other heavy objects. • Minimize abrasive material and dirt by placing mats on both sides of exterior doors and by using area rugs in high traffic areas • Use protective mats beneath rolling chairs and keep furniture casters clean. • Keep pets’ nails trimmed. • Remove shoes with cleats, spikes or exceptionally pointy heels before walking on the floor

A:  none on bottom of planks, color coordination is best on prefinished side that has stain/color.

A:  This review appears to be posted under the incorrect collection, the color appears to be Mavericks French Oak 1/2 in. T x 7.5 in. W T&G Wire Brushed Engineered Hardwood Flooring (23.3 sq. ft./case) CXS Internet #: 300194280

A:  CALL Roppe Customer service # is Toll Free Number: 833-807-0042 - Direct Number: 419-701-5172. For all Malibu Wide Plank Hardwood Flooring Moldings, these are provided by Roppe (https://roppe.com). ROPPE provides high quality, color coordinated hardwood moldings for most of the hardwood flooring suppliers at the Home Depot. Molding color names that coordinate with your Malibu Wide Plank floor will be a generic color name, this is due to these moldings coordinating with numerous hardwood floors vs 1 specific color. All moldings are Color Coordinated to blend with your floor, and moldings are paired with all Malibu Hardwood Floors on each product listing page under “Frequently Bought Together” or “You Might Also Need”.

A:  Appears to be Maple Cardiff ½” in the review posted by MattD and Maple Estero ½” in the review by pitufo1718. Hardwood samples are available online in a board width x 7" Length size; are available to order on each product listing page, under the Color/Finish and Pack Size: case or pallet, select “Need a closer look? Order a sample for $2.99 each, select your sample and add to cart. Unless multiple samples are purchased it can sometimes be challenging to see the true color from such a small sample size.

A:  Appears to be Maple Cardiff ½” in the review posted by MattD. Hardwood samples are available online in a board width x 7" Length size; are available to order on each product listing page, under the Color/Finish and Pack Size: case or pallet, select “Need a closer look? Order a sample for $2.99 each, select your sample and add to cart. Unless multiple samples are purchased it can sometimes be challenging to see the true color from such a small sample size.

A:  REFINISH: All of our floors are sealed with 7 layers of the latest super low gloss urethane finish with aluminum oxide, providing protection from everyday wear and all backed by a Lifetime Residential Finish & 5 Year Commercial Warranty. If needed for whatever reason you could apply a new coat of finish to the floor using the Basic Coatings TyKote or Bona Prep recoat adhesion method for recoating a prefinished hardwood floor that contains aluminum oxide. SAND & FINISH: If you wanted to strip off all (7) Layers of Factory UV Cured Stain & Finish, and bring floor down to raw unfinished smooth wood, pending the install application this could technically be done (1) time on the 3/8” & 1/2” Engineered Locking which has a 1.2mm Thick Face Veneer and (2) times on the 1/2” & 9/16” Engineered Tongue & Groove which has a 2mm Face Veneer. However, this sand & finish is not covered under warranty as there are too many variables which can affect the outcome performed by your professional sand and finish mechanic. More than likely you would never sand and finish a prefinished floor unless you want to 100% change the color and remove the hand scraped, distressed or wire brushed surface texture and all (7) Layers of factory finish.

A:  How is floor being maintaned/cleaned? residue or over usage of a cleaner can cause this. All Malibu Wide Plank Hardwood Collections are extremely easy to clean, easy to maintain. Attached to each product listing page under "Additional Resources From the Manufacturer" is the "Use & Care Manual". In Daily Maintenance please see below: Daily Maintenance 1. Sweep dust mop or vacuum your floor regularly to remove any particles that could cause abrasion or scratch your floor. CAUTION: Vacuums with a beater bar or power rotary brush head can damage a floor and should never be used. 2.Apply appropriate cleaning solution to the cleaning cloth / mop. Use a cleaner specifically manufactured for hardwood flooring such as Bona Hardwood Cleaner @ https://www.homedepot.com/p/Bona-32-oz-Hardwood-Cleaner-WM700051171/202528500 Internet #202528500 Model #WM70005117: Steps for using Bona Hardwood Cleaner: 1) DUST: or Vacuum Floor 2) SPRAY: Bona Hardwood Floor Cleaner, sometimes best it be sprayed on Microfiber Mop/Bona Cleaner Pad vs spraying directly on floor 3) CLEAN: With Bona Microfiber Mop and Bona Cleaning Pad. For immediate assistance and troubleshooting please call our Home Depot Technical Services department @ 800-928-6168.

A:  If you are using your existing wood stairs/stair Treads or Unfinished trim/moldings and you want to stain to coordinate with your flooring, suggest you take a medium tone (light, medium, dark planks choose the middle color range) prefinished flooring plank to your local Home Depot store's paint department and develop a custom stain that will coordinate with the flooring, then stain and finish the moldings as needed. Once stained if needed you can coat with a polyurethane and choose an appropriate gloss level as your floor. Coordinating prefinished moldings are available internet #'s: 317100598; 317007676; 317128526; 317102049; 317095507