Q:does this tile need to be installed over Hardie backer board?
by|Mar 6, 2022
1 Answer
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A: Hi! We would highly recommend adhering this product to a cement backerboard such as HardieBacker Board, http://thd.co/2ayfAPJ to ensure the integrity of your installation. If you have any further questions, please give us a call at (800)-963-7652.
by|Mar 7, 2022
Q:Is each individual tile 17 5/8x17 5/8 or is that the measurement of 4 pieces that form the pattern?
by|Jan 13, 2021
2 Answers
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A: Hi! Our Berkeley Blue is a 17-5/8” x 17-5/8” ceramic slab that features four patterned tiles that are separated by scored grout lines. If you have any further questions, please give us a call at (800)-963-7652.
by|Jan 16, 2021
A: Yes the 4 pieces make the whole design and it’s 17 5/8 x 17 5/8 for the whole tile.
by|Jun 25, 2021
Q:Trying again, what size grout line should I use for this on a bathroom floor?
by|Sep 15, 2020
1 Answer
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A: Hi! Our Berkeley Black is scored with 1/8” lines. We recommend using at least a 3/16” grout line to accommodate any variation in size or the subsurface and to allow for movement. If you have any further questions, please give us a call at (800)-963-7652.
by|Sep 23, 2020
Q:So the tiles have the grout groove already in place, so when you lay the tiles side-by-side what grout width should you use? Same size as the grout groove in the tile and if so, what is that grout width?
by|Sep 14, 2020
1 Answer
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A: Hi! Our Berkeley Black is scored with 1/8” lines. We recommend using at least a 3/16” grout line to accommodate any variation in size or the subsurface and to allow for movement. If you have any further questions, please give us a call at (800)-963-7652.
by|Sep 16, 2020
Q:Does this tile need to be sealed?
by|Aug 23, 2020
1 Answer
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A: Hi! Sealing our Berkeley Charcoal Brown is not required. This tile has a glazed finish, which will help prevent contaminants from staining the tile if cleaned up in a reasonable amount of time. If you have any further questions, please give us a call at (800)-963-7652.
by|Aug 25, 2020
Q:what is the grout color and do you have it in stock. Its not in the keene NH store and ive already installed the tile for my customer.
by|Aug 1, 2020
1 Answer
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A: Hi! For our Berkeley Black, we recommend Custom Building Products #370 Dove Gray. It is important to note that grout color is a personal choice and can greatly impact the overall look of an installation. As for availability, we recommend contacting Custom Building Products or The Home Depot directly. If you have any further questions, please reach out to our Customer Service Team at (800)-963-7652.
by|Aug 5, 2020
Q:Do you ship for Denmark?
by|Apr 24, 2020
1 Answer
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A: Hi! Please contact Home Depot Customer Service directly at 1-800-466-3337 for assistance with available shipping options.
by|Apr 29, 2020
Q:Can this be used around a gas fire area?
by|Nov 30, 2019
2 Answers
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A: Hi, Tobey! Yes, our Berkeley Charcoal Brown is suitable for this type of installation as this tile is heated to temperatures over thousands of degrees during the manufacturing process. If you have any further questions, please give us a call at (800)-963-7652.