Questions and Answers for NXR Entree 36 in. 5.5 cu. ft. Professional Style Gas Range with Convection Oven in Stainless Steel

A:  Hello, To better assist you with this, please contact our customer support line at 1-888-909-8818 to speak with our in house technician. They will be able to guide you through the process. -NXR Customer Support.

A:  I bought a small over thermometer so that I can tell correct temp and adjust a necessary. Solved the problem

A:  yes this item will be available in the up coming year.

A:  Hello, yes it does

A:  Hello, this model doesn't have a simmer feature. The front center burner would give you the lowest flame out of all the burners.

A:  Hello, you'll need a half inch or 3/8 size gas line.

A:  Hello, you'll need a half inch or 3/8 size gas line.

A:  Hello, no this range does not have that option

A:  Hello, this range does not have that option

A:  I'm not sure, but if you have not purchased it as of yet, you may want to wait. I have had mine for 2 1/2 years. The first year I had to have the oven re-calibrated, but the best they could do was make it 50degrees close to what was on the knob. So if I wanted 350 I had to turn it to 400. I am now waiting over a month to have this same issue fixed because now there are times the oven does not maintain a temperature. Might be set at 400 to start but will cool down to 225 and ruin whatever is baking.

A:  Hello, it's not supposed to shake like that. You probably have to adjust one of the legs so the range can be standing properly. Please call us when you're available so we can diagnose this issue with you over the phone. Our number is 888 909 8818. Thank you.

A:  Hello, it's not supposed to shake like that. You probably have to adjust one of the legs so the range can be standing properly. Please call us when you're available so we can diagnose this issue with you over the phone. Our number is 888 909 8818. Thank you.

A:  Hello Cookie, this range includes a low power 6,000 BTU burner for simmering delicate sauces.

A:  No, it will keep water boiling or burn your chili even with the smallest burner at the lowest setting.

A:  I have had my stove for 3 years. We have had no problems as of yet. We use the stove at least twice a day, every day. Our opinion is it is a wonderful stove for the price great quality, looks like it should cost thousands more.

A:  Hello Cookie, this item is under 2 two year manufacture warranty for both labor and parts. We also have a technician hotline to provide professional advise if ever needed.

A:  Hello Cookie, if you are facing the front (or say facing the oven), the electrical outlet is on back of the range and on the left hand side near to the floor. If you are facing the back of the range, it will be on the right hand side near the floor.