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Questions and Answers for Paragon Outdoor Florence 11 ft. x 11 ft. Aluminum Pergola in White Finish and White Canopy

Internet #304740897

Model #PR11WTW

Store SKU #1003067220

  • Constructed of heavy-gauge aluminum with a rust-resistant frame
  • Designed for year-round use with durable powder-coated finish
  • Convertible canopy top can be manually opened and closed

Questions & Answers

241Questions
caret
Q:Can a ceiling fan be installed? Will the structure hold?
by|Jul 27, 2024
1 Answer
Answer This Question

A:  The frame can withstand the fan. We recommend one no more than 12lbs. To install on the frame, you do not want to drill into the frame where the gutter is as then it will leak. Thank you

by|Jul 29, 2024
    caret
    Q:How to install on the stone ground? Is it possible not to screw on the stone
    by|Jun 21, 2024
    1 Answer
    Answer This Question

    A:  Hello - You can pour a concrete footer to anchor to where the 4 posts are located instead of installing onto a stone paver. Thank you

    by|Jun 21, 2024
      caret
      Q:Can side curtains be installed? If so, can they be attached to the posts or will I need to add a support beam to attach them?
      by|May 31, 2024
      1 Answer
      Answer This Question

      A:  You can secure to posts .

      by|May 31, 2024
        caret
        Q:I'm going to mount this to a trex deck. The instructions call for using wood screws but I'm thinking of using nut and bolt instead since the deck board is only 1" thick. Any issues with this means of securing it? I think it will be more secure doing so.
        by|May 30, 2024
        1 Answer
        Answer This Question

        A:  Using a nut and bolt will be fine to use.

        by|May 31, 2024
          caret
          Q:What’s the post dimensions?
          by|May 28, 2024
          1 Answer
          Answer This Question

          A:  The main posts are 4x4". If you have any other questions, you can contact 877-782-4482 to speak with customer service.

          by|May 29, 2024
            caret
            Q:the center beam on my Novara louvered pergola is sagging 1inch compared to the ends that are measured at 8ft exactly.
            by|Mar 30, 2024
            1 Answer
            Answer This Question

            A:  Please contact our Customer Service team @ 877-782-4482 on what you are seeing. They will be happy to assist. Thank you

            by|Apr 1, 2024
              caret
              Q:What are true dimensions? Description says Florence 11x11 but specs say 12x12. This ? not answered 3 yrs ago! Come on, HD, fix the product description errors.
              by|Feb 8, 2024
              1 Answer
              Answer This Question

              A:  The roof measures 11'6"x11'6" and the base measures 10'6"x10'6". Thank you

              by|May 22, 2024
                1 found this answer helpful
                caret
                Q:Do you have a pdf instruction manual I can download for the Paragon Outdoor Canopy?
                by|Aug 27, 2023
                1 Answer
                Answer This Question

                A:  Hello - You can find this on our website or please call 877-782-4482 and they can send you the pdf for this pergola. Thank you

                by|Aug 30, 2023

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                  Installation Type

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