Questions and Answers for RYOBI ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only)

A:  Hello, Elena - To start the snow shovel, first insert the battery and ensure that it is secured in the product. Then press and hold the trigger lock-out and depress the switch trigger. We hope this helps! If you need further support, then call or text us at 1.800.525.2579, Monday - Friday from 9 am to 5 pm (EST), or through email when you visit us at https://www.ryobitools.com/support/contact.

A:  Hello, John - You can find that 40V snow shovel option by searching for model number RY408130 on HomeDepot.com or utilizing the link below. We hope this helps! Lastly, if you need further support, then call or text us at 1.800.525.2579, Monday - Friday from 9 am to 5 pm (EST), or through email when you visit us at https://www.ryobitools.com/support/contact. 40V 12 in. Single-Stage Cordless Electric Snow Shovel with 4.0 Ah Battery and Charger https://www.homedepot.com/p/RYOBI-40V-12-in-Single-Stage-Cordless-Electric-Snow-Shovel-with-4-0-Ah-Battery-and-Charger-RY408130/323015178#overlay

A:  Hello, Iceman - Thank you for your question. My apologies. This model doesn't have the option to change the direction of the snow. It will throw the snow forward. Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only). - Joyce

A:  Hello, Joey - Thank you for your question. This unit would be around 2.25 feet tall when assembled. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only). - Teyana

A:  Hello, Susan - Thank you for your question. I do apologize. This tool is intended for use on flat surfaces. Gravel may damage the snow shovel. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only). - Teyana

A:  No, Mike

A:  Hello, Jimmy - Thank you for your question. Yes, that is correct. Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only). - Teyana

A:  Hello, James - Thank you for your question. No, the snow shovel is not able to change directions when discharging show. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only). - Emily

A:  Hello, Kc1981 - Thank you for your question. My apologies. Please be sure to depress the lock-out, then depress the switch trigger in order to start the item. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only). - Joyce

A:  Hello, Patt - Thank you for your question. Yes! All of our 18 volt batteries are compatible with all of our 18 volt tools. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only). - Joyce

A:  Hello, Ktross - Thank you for your question. This snow shovel will not damage wood decks if used. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call us at 1.800.525.2579 or through email when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the ONE+ 18V 10 in. Single-Stage Cordless Electric Snow Shovel (Tool Only). - Lydia