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Questions and Answers for Rheem Performance Platinum 50 Gal. Tall 38,000 BTU Ultra Low NOx (ULN) Natural Gas Water Heater with 12-Year Warranty

Internet #300437337

Model #XG50T12HN38U2

Store SKU #1002306461

  • Platinum design provides long-lasting tank protection
  • 50-Gallon tank provides hot water for households with 3-5 people
  • Restricted in CA and UT – see disclaimer below

Questions & Answers

175Questions
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Q:Can I install this 75 gallon. With a 3” vent ? The vent currently is only about 7’ and it’s a straight shot to the roof. Maybe use a reducer 3x4 at the heater.
by|Sep 7, 2024
0 Answer
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Q:Can thi be used in Los Angeles?
by|Aug 31, 2024
1 Answer
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A:  Hi THOMAS and thank you for your question. As long as the area you mentioned is within California and Utah: this water heater model meets or exceeds ultra-low nox (ULN) emissions requirements for all air quality management districts.

by|Sep 3, 2024
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    Q:Is the them warranty for mfg date or purchase date?
    by|Aug 20, 2024
    1 Answer
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    A:  Hi Marty and thank you for your question. The Applicable Warranty Periods begin on, and are measured from, the date of original purchase by the original owner, if properly documented. If the date of original purchase is not properly documented, then the Applicable Warranty Periods begin on, and are measured from, the date of manufacture of the water heater plus thirty (30) days.

    by|Aug 21, 2024
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      Q:How does the self cleaning work
      by|Aug 19, 2024
      1 Answer
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      A:  Hi John and thank you for your question. Self-cleaning water heaters have a curved dip tube with a fitting that swirls water at the bottom of the tank, which keeps sediment moving and reduces the need for draining. When hot water is used, the sediment is sent through the outlet.

      by|Aug 20, 2024
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        Q:What is the UEF rating of this water heater?
        by|Aug 17, 2024
        1 Answer
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        A:  Hello DASA, the UEF rating is 0.64.

        by|Aug 27, 2024
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          Q:Is this 50 gal with 12 yrs warranty model number XG50T12HN38U1 or U2 ?
          by|Aug 7, 2024
          1 Answer
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          A:  Hi SeanL and thank you for your question. The unit you linked is - Internet # 300437337 Model # XG50T12HN38U2 Store SKU # 1002306461 Store SO SKU #1002115025.

          by|Aug 8, 2024
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            Q:how much does the water heater weigh before you fill it?
            by|Aug 7, 2024
            1 Answer
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            A:  Hi kevin and thank you for your question. The Product Weight (lb.) 127 lb

            by|Aug 7, 2024
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              Q:Where is this water heater made?
              by|Aug 3, 2024
              1 Answer
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              A:  Tavo, We have 2 assembly plants in the USA and 1 assembly plant in Mexico. There is no way to tell where the heater have been assembled prior to purchase. The details will be listed directly on the water heater itself.

              by|Aug 5, 2024

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