Questions and Answers for Rheem Performance Platinum 50 Gal. Tall 38,000 BTU Ultra Low NOx (ULN) Natural Gas Water Heater with 12-Year Warranty

A:  SM562, Thank you for your question. Expansion tanks are recommended and may even be required by your local codes.

A:  Hi Wayne and thank you for your question. The build quality is the same across all levels of warranty. A product's warranty period can be established based on several factors, including: The industry standard for the product. What the competition is offering. The period of time during which some percentage of the products will still be functioning correctly.

A:  Hi Joseph and thank you for your question. The use and care manual that comes with the unit and the link is on the web page you listed shows: High Altitude This water heater is certified for installations up to 10,200 feet above sea level.

A:  Seafood, Thank you for your question. The Anode Rods are all Magnesium unless changed out by the consumer. Switching to a different Anode Rod is not covered under warranty. The warranty covers manufacture defects only.

A:  Gordy, Thank you for your question. This particular model comes with 12 years for tank and parts and 3 years labor. We have other models that come with 9 year tank and parts 2 years labor.

A:  CJ75, Thank you for your question. This is not a power direct vent. You would want to look at model number XG50T12DU38U2.

A:  Greg, Thank you for your question. It is a 3/4" N.P.T. relief valve opening.

A:  SeekMocha, Thank you for your question. The units come in different gallon sizes as well as height sizes as well.

A:  Iceman, Thank you for your question. The the height is around 51-3/8".

A:  Eddie, Thank you for your question. We are sorry to hear that you are experiencing a problem with your water heater. To ensure that this gets rectified please call the customer service line to report this problem and discuss what next steps will be. Please call the number located on your tank for assistance.