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Questions and Answers for Rheem Performance Platinum 50 Gal. Tall 38,000 BTU Ultra Low NOx (ULN) Natural Gas Water Heater with 12-Year Warranty

Internet #300437337

Model #XG50T12HN38U2

Store SKU #1002306461

  • Platinum design provides long-lasting tank protection
  • 50-Gallon tank provides hot water for households with 3-5 people
  • Restricted in CA and UT – see disclaimer below

Questions & Answers

175Questions
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Q:With no 120vac plug and blinking LED status indicator, how long will the battery last, and can I replace it, and can I re-light heater after the battery goes dead and status circuit is non functional?
by|Apr 18, 2024
1 Answer
Answer This Question

A:  paul, Please contact the technical support number on your water heater.

by|Apr 18, 2024
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    Q:HOW MUCH IS WATER HEATER INSTALLATION
    by|Apr 11, 2024
    1 Answer
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    A:  NINA, Thank you for the question. We can not give a quote since there are to many factors involved. You may want to call around to local water heater installers.

    by|Apr 11, 2024
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      Q:what is the voltage for thermostat and igniter?
      by|Apr 7, 2024
      1 Answer
      Answer This Question

      A:  Hi terry and thank you for your question. The unit you listed Tall 12-Year 38,000 BTU ULN Natural Gas Water Heater. It does not use electricity.

      by|Jul 24, 2024
        1 found this answer helpful
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        Q:do they do free installations
        by|Apr 6, 2024
        1 Answer
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        A:  Hi Joel, if you are referring to Home Depot for free installations we would recommend to speak to them about options and pricing for installing a water heater. If you have further questions on coverage, you can reach our Customer Support team at 866-279-4566 , thank you.

        by|Apr 8, 2024
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          Q:Does this model come in a "short" version?
          by|Mar 28, 2024
          1 Answer
          Answer This Question

          A:  Hi David, yes this model does have a 'short' version but it holds 39 gallons instead of 30 and has less warranty coverage.

          by|Apr 9, 2024
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            Q:water is set to A but too hot, what is the normal setting?
            by|Mar 28, 2024
            1 Answer
            Answer This Question

            A:  Hi Florinda, we would recommend the temperature to be on 'Low' on this model.

            by|Apr 1, 2024
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              Q:I have installed a 75 ga water on the outside wall of a three story house on the first floor do i have to run the vent pipe to the roof line three stories up?
              by|Mar 28, 2024
              1 Answer
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              A:  Hi Nophoto and thank you for your question. The unit you listed requires the venting to go to the outside. Please check with local codes / installer for allowances with the termination.

              by|Mar 28, 2024
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                Q:What’s the empty or dry weight of this unit?
                by|Mar 24, 2024
                1 Answer
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                A:  Hello GTekFab, the unit weights 140 lb.

                by|Mar 24, 2024
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                  Q:Is this water heater for Manufactured homes?
                  by|Mar 22, 2024
                  1 Answer
                  Answer This Question

                  A:  Hi JJJJ, no this model is not designed for manufactured homes. You would need a manufactured home model for installation in manufactured home. For further assistance, you can reach our Customer Service team to inform you of which manufactured home unit would be best for your home. 866-279-4566, thank you.

                  by|Mar 24, 2024
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                    Q:Can I use a 3” vent
                    by|Mar 21, 2024
                    1 Answer
                    Answer This Question

                    A:  Hi Randy and thank you for your question. No you can not.

                    by|Mar 21, 2024

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