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Questions and Answers for Rheem Performance Platinum 50 Gal. Tall 38,000 BTU Ultra Low NOx (ULN) Natural Gas Water Heater with 12-Year Warranty

Internet #300437337

Model #XG50T12HN38U2

Store SKU #1002306461

  • Platinum design provides long-lasting tank protection
  • 50-Gallon tank provides hot water for households with 3-5 people
  • Restricted in CA and UT – see disclaimer below

Questions & Answers

175Questions
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Q:Is this water heater tax credit eligible
by|Mar 15, 2024
1 Answer
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A:  Timothy, Thank you for your question. This water heater is not available for tax credit.

by|Mar 15, 2024
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    Q:Why did my light quit blinking on my water heater
    by|Mar 3, 2024
    1 Answer
    Answer This Question

    A:  Kevin, Thank you for your question. We are sorry to hear that you are experiencing a problem with your water heater. To ensure that this gets rectified please call the customer service line to report this problem and discuss what next steps will be. Please call the number located on your tank for assistance.

    by|Mar 4, 2024
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      Q:What type of electrical connection does it have 120 or 240v?
      by|Feb 21, 2024
      1 Answer
      Answer This Question

      A:  Hi mKarla and thank you for your question. The unit you linked Internet # 326433721 Model # XG40T06EN38U1 Store SKU # 1002306458 is a natural gas water heater.

      by|Feb 22, 2024
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        Q:What does ultra low Nox (ULN) mean?
        by|Feb 18, 2024
        1 Answer
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        A:  Marilu, Thank you for your question. An Ultra Low NOx gas water heater is one that emits a lower level of nitrogen oxide than a standard gas water heater. Some states and municipalities have requirements and standards to limit the maximum amount of NOx emissions for gas water heaters – particularly certain counties in California and in the state of Utah.

        by|Feb 24, 2024
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          Q:Does the stated height of 58' include the height of the vent on top?
          by|Feb 17, 2024
          1 Answer
          Answer This Question

          A:  Hi Cooper and thank you for your question. No it does not.

          by|Feb 19, 2024
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            Q:Is the Warranty automatic after Purchase or do I have to register it somehow?
            by|Feb 5, 2024
            1 Answer
            Answer This Question

            A:  Warranty, Thank you for your question. Your warranty starts from the date of manufacture. It is best to register your unit by calling in or using our Rheem.com website but it is not necessary.

            by|Feb 6, 2024
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              Q:Can I transport it on its side
              by|Feb 2, 2024
              1 Answer
              Answer This Question

              A:  Bill, Thank you for your question. No you can not transport the water heater on it's side. This could damage components inside the water heater.

              by|Mar 13, 2024
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                Q:Is the unit flammable vapor ignition resistant?
                by|Jan 27, 2024
                1 Answer
                Answer This Question

                A:  Hi Held and thank you for your question. The safety device Disables the heater in the presence of flammable vapor accumulation.

                by|Jan 29, 2024
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                  Q:Can this unit be used for manufactured homes?
                  by|Jan 25, 2024
                  1 Answer
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                  A:  Xavier, Thank you for your question. Thank you for your question. This water heater is not suitable for use in manufactured (mobile) homes.

                  by|Mar 15, 2024
                    1 found this answer helpful
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                    Q:From the comments I see that this unit is not compatible with EcoNet controller because of lack of power. But is there a way to connect EcoNet controller to external power source? And if so would EcoNet work with gas valve installed on this unit?
                    by|Jan 24, 2024
                    1 Answer
                    Answer This Question

                    A:  Hi John and thank you for your question. No, there is not.

                    by|Jan 25, 2024

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