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Questions and Answers for Rheem Performance Platinum 9.5 GPM Smart Super High Efficiency Indoor or Outdoor Natural Gas Tankless Water Heater

Internet #325308951

Model #ECOH200DVELN-3

Store SKU #1009624806

  • Continuous hot water; up to 4-showers at once; see sizing guide
  • Control from your device with built in econet wi-fi technology
  • Convert to outdoor tankless water heater w/ ECOH-X conversion kit

Questions & Answers

516Questions
caret
Q:How do you reset hard lock on heater 9700C?
by|Jul 10, 2024
1 Answer
Answer This Question

A:  Hi Robert and thank you for your question. for technical issues, please call the number on your unit or in your user manual.

by|Jul 11, 2024
    caret
    Q:is a tankless water heater required at each water location in the house
    by|Jun 30, 2024
    1 Answer
    Answer This Question

    A:  Hi marie and thank you for your question. The tankless unit you listed will heat up to a maximum of 9.5 gallons per minute. This means that a few fixtures can work off this one unit.

    by|Jul 1, 2024
      caret
      Q:What is the KW load on this unit?
      by|Jun 24, 2024
      1 Answer
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      A:  Hi Eric and thank you for your question. The Power Supply is 120V 60Hz and uses a maximum of 5 amps.

      by|Jun 30, 2024
        1 found this answer helpful
        caret
        Q:Can this be used outdoors?
        by|Jun 23, 2024
        1 Answer
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        A:  Hi Frank, no this model is for indoor use only. If you need the unit to be installed outdoors there are models to accommodate that. For more information, feel free to contact our Customer Support at 866-720-2076. Thank you.

        by|Jun 23, 2024
          caret
          Q:Have 17 flashing with arrow up
          by|Jun 22, 2024
          1 Answer
          Answer This Question

          A:  Mark, We are sorry to hear that you are experiencing a problem with your water heater. To ensure that this gets rectified please call the customer service line to report this problem and discuss what next steps will be. Please call the number located on your tank for assistance.

          by|Jun 24, 2024
            caret
            Q:Is good for homes with second floor?
            by|Jun 14, 2024
            1 Answer
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            A:  Hi Adelita and thank you for your question. Yes it is.

            by|Jun 17, 2024
              caret
              Q:Which "Tanaka replacement" natural gas Tankless water heater is best for indoor mounting in a 2.5 bath home.
              by|Jun 13, 2024
              1 Answer
              Answer This Question

              A:  Hi Dave and thank you for your question. I'm sorry, but I do not understand "Tanaka replacement". Please call 866-720-2076 for assistance.

              by|Jun 14, 2024
                caret
                Q:Which (8.5 - 9.0 gpm) tankless water heaters have a "built - in recirculation system?
                by|Jun 13, 2024
                1 Answer
                Answer This Question

                A:  Hi Dave and thank you for your question. The Performance Platinum High Efficiency Indoor Recirculating Tankless Water Heater.

                by|Jun 14, 2024

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