Q:Grease cup is to small to sit in the grooves. Looks like I need a grease cup that is 8 inches across. Did mine come with the wrong grease cup?
by|Sep 27, 2023
1 Answer
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A: Dear valued customer,
As for the size of graese cup, Would you please send us some photos of the damage/markings along with order information to our customer service at service@royalgourmetusa.com? So we can offer a solution to your satisfaction.
by|Sep 28, 2023
Q:Is there a natural gas conversion???
by|Sep 14, 2023
1 Answer
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A: Dear valued customer,
Sorry that we don't have the natural gas conversion because all our products use propane gas.
by|Sep 15, 2023
Q:Is this Grill Stainless steel? Thanks
by|Jun 10, 2023
1 Answer
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A: Dear valued customer,
The control panel is Stainless steel but others are not.
by|Jun 12, 2023
Q:Which grill cover works best for it?
by|May 22, 2023
1 Answer
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A: Dear Valued Customer,
The suitable cover for the grill is CR6412. Any other question,please feel free to let us know.
Thank you.
by|May 22, 2023
Q:What is the height to the bottom of the side shelf and burner, the front silver part. I need it to fit over a 30" high wall
by|May 16, 2023
1 Answer
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A: Dear valued customer,
Approximate height is around 72 cm.
by|May 17, 2023
Q:Is there a propane gauge included
by|May 7, 2023
1 Answer
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A: Dear valued customer,
The grill has the reggulator and hose.
by|May 8, 2023
Q:Is there a rotiserie avalible for this unit
by|Apr 23, 2023
1 Answer
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A: Dear valued customer,
You can check the model number RTS5000.
by|May 15, 2023
Q:What is the warrranty, if any?
by|Mar 15, 2023
1 Answer
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A: Dear valued customer, All our products have one year warranty and the burner tube has more than one year warranty. If you have any problem or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.