Questions and Answers for Samsung 30 in. W 2.1 cu. ft. Over the Range Microwave in Fingerprint Resistant Stainless Steel with Sensor Cooking

A:  Hi Char, Yes, this model has an exhaust fan installed under the microwave model. Please turn to page 11 of this model's installation guide to know the ventilation types available. https://downloadcenter.samsung.com/content/UM/202309/20230914140355282/O_ME21M706BA_ME21R706BA_ME21A706BQ_AA_EN.pdf Leo

A:  Fitz, please see page 12 under the "Setting the time" section in the manual for more details on how to set the microwave time. Manual https://downloadcenter.samsung.com/content/UM/202309/20230914140355282/O_ME21M706BA_ME21R706BA_ME21A706BQ_AA_EN.pdf Have a great day. ^Charles

A:  Rick, turning on the vent is as easy as pressing the "Vent" button. Please see page 15 under the "Turning on the vent" section of the manual for more details. Have a great day. ^Charles

A:  Luis, please ensure the microwave is connected to a separate branch circuit with a single grounded outlet. Please see the link for additional things to check to improve the power connectivity of the microwave and to help identify the noise coming from the unit. Samsung microwave does not turn on or turns off by itself https://www.samsung.com/us/support/troubleshooting/TSG01001964/ Samsung microwave is making unusual noise https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146269261) to help our team gather your information. Have a great day. ^Charles

A:  Eliz, we have multiple microwave ventilation options to accommodate your last setup. The minimum depth will change depending on the ventilation type. Please see page 11, "VENTILATION TYPES (CHOOSE A, B OR C)," and page 7 for the "Mounting" guide for more information and detailed illustrations. Installation Manual https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf Have a great day. ^Charles

A:  EricS, we understand the importance of having a functional microwave for heating food. Let's help you out. The sensor cooking is a built-in feature of the microwave, and we do not have the option to turn this off. If your sensor feature is not heating the food enough, one of the factors could be that too much food is being cooked, or improper cookware is being used. Please check this link to your user manual for details. Turn to pages 18 to 20, "Sensor Cooking and page 34," Troubleshooting (Heating is weak or slow) Manual: https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146254140) to help our team pull up your information. Have a great day. ^Camille

A:  Hi Kris, The Grill Fry feature uses a combination of microwaves, a sheath heater, and a crusty plate to make food crunchy and delicious without using heavy oils. Please see the link below for more details about the grill feature of the microwave; read each section, follow the steps, and click the hyperlinks for additional help. Fry food with ease in your Samsung microwave. https://www.samsung.com/us/support/answer/ANS00087023/ Have a great day. ^Aloe

A:  Hi Mary, It is unusual for the microwave door to make a sound when opening and closing. Let us provided you the details you need. Here is a link to help you with the microwave. Please choose the sound that matches the one you hear from the microwave door, follow the steps, and click the hyperlinks for further assistance. Samsung microwave is making unusual noise. https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Have a great day. ^Aloe

A:  Good day, Let's get you assisted, Pame. We would love to speak to you directly to discuss your microwave and determine which type of glass needs replacement. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145441123, to help our team pull up your information. Have a great day! ^Chrystel

A:  Hi Frank, This model has ventilation. Thank you for choosing Samsung and have a great day! ^Rainly