Questions and Answers for Schlage Plymouth Satin Nickel Electronic Keypad Deadbolt

A:  The Encode Plus has a limited 3-year electronic and limited lifetime finish and mechanical warranty. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  A thick door kit would need to be purchased in addition to the lock. The part number for the thick door kit is B489-106. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  You can use the key that was included in the package to unlock the door. If you are asking about rekeying, the lock can be rekeyed by a professional Locksmith if you'd like to continue using an existing Schlage key. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  We suggest having at least a 5" center-to-center difference between the two cross bores to accommodate installation. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  The keypad numbers will illuminate when the house icon in the lower left hand side is pressed. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Please see the operating temperatures for the BE365 model referenced below. Outside lock body: -35°C to 66°C & Inside lock body: -10°C to 50°C If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.