Questions and Answers for Schlage Plymouth Satin Nickel Electronic Keypad Deadbolt

A:  If the power at the location of the lock goes out then the lock will lose connection to Wi-Fi and will not be accessible via the Schlage Home app however, the keypad and physical key can still be used. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Yes, auto-lock can be enabled when the lock is paired to the Schlage Home app. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Hello, I have linked below the program guide for the BE365 keypad model. https://www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/237800341.pdf If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.

A:  We apologize, we are not finding where this is stated. Under the specifications tab you can view more information about the lock. It does NOT require additional smart devices for remote control as it can be paired directly to the Schlage Home app via Wi-Fi. If pairing to Apple HomeKit then a Home Hub would be required to allow sharing access and Home Keys with other users. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Unfortunately, no, this is not a Z-wave enabled lock so it is not compatible with Samsung SmartThings. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Yes, the lock can be programmed to add/delete codes manually via the keypad if you decide not to connect via Bluetooth or Wi-Fi. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Hello, We're sorry for your experience, please contact us at consumerschlage@allegion.com or 888-805-9837 so we may assist you.

A:  The BE489WB Encode, BE499WB Encode Plus and FE789WB Encode Wi-Fi Lever can all be paired directly to Wi-Fi via the Schlage Home app. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  The BE469ZP Connect deadbolt requires a Z-wave hub for remote control. The Z-wave hub would connect directly to Wi-Fi and then the lock would pair directly to the hub. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

A:  Yes, the exterior keypad is weather resistant so the lock can be installed on an exterior facing door however it would not be suitable for gate use where both sides are exposed to the outdoors. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.