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Questions and Answers for

Questions & Answers

73Questions
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Q:How do u control volume on these!
byGary|Oct 18, 2021
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Q:my left earbud won't charge unless it is it the right earbud slot and the wiring in my right earbud brock how would I fix It
byAnonymous|Oct 13, 2021
1 Answer
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A:  Hello, It sounds like the battery charger in the case itself is damaged so we ask that you please contact our customer support for assistance. Support@Tzumi.com

byTzumi|Oct 18, 2021
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    Q:Will my TZUMI Sound Mates pair with my Samsung smart TV?
    byDugl|Aug 20, 2021
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    Q:My right earbud works great but my left one is constantly blinking red and blue and won’t turn off or pair, I’ve tried putting it the case to turn it off, I’ve tried holding the button, and turning off the other one off and on and it isn’t affected at all
    byKesler|Jan 16, 2021
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    A:  Hi Kesler, Try taking them out of the case and holding buttons on the back of both earbuds at the same time for 10 seconds. Then place back into the case. Remove the right one first and power on. Pull out the left and power on. Then try reconnecting to Bluetooth. If this isn't working please reach out to Support@Tzumi.com or 855-GO-TZUMI and we can help.

    byTzumi|Feb 25, 2021

      A:  Go to the store and chance for other pair

      byIsy0469|Jan 23, 2021