Q:Hi! I'm interested in the Sapphire Diamond Series 72 in L x 42 in W Center Drain Rectangular Drop-in Whirlpool and Air Bathtub in White. If I purchase this with the Center Drain where will the location of the pump be? Will it be on the left side?
by|Feb 11, 2024
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A: Hello!
The Sapphire Diamond Series 72 in L x 42 in W Center Drain Rectangular Drop-in Whirlpool and Air Bath Tub in White is available in left-side and right-side pump with the model numbers HD4272VNCDLX and HD4272VNCDRX, respectively. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.
by|Mar 7, 2024
Q:I want to combo as a shower. Can your drop-in tubs be undermount?
by|Feb 9, 2024
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A: Thank you for reaching out to us! Concerning the Model # HD3672VNDLX. Unfortunately, the tub is not designed for an undermount installation. If you have any other questions or concerns, please feel free to contact us directly at the number Toll-Free: 1-844-442-6994. Eastern time from 8:30 AM to 5:00 PM.
by|Feb 9, 2024
Q:Does the touch pad control panel stay lit up even though everything is tuned off?
by|Feb 4, 2024
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A: Thank you for reaching out to us! Concerning the Model # HD3660VNDL. Concerning a touchpad. The unit does not include one. It will include Pneumatic Control buttons. If you have any other questions or concerns, please feel free to contact us directly at the number Toll-Free: 1-844-442-6994. Eastern time from 8:30 AM to 5:00 PM.
by|Feb 7, 2024
Q:How do I know If I have a model that has a pump that extends beyond the lip of the of the tub? My alcove dimensions are 60in x 32in. If it does extend beyond, how much does it extend?
by|Feb 4, 2024
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A: Thank you for reaching out to us! Concerning the Model # HD3260VNDRX. Please feel free to purchase the tub. The unit's Motors and plumbing lines do not extend beyond the Shell surface. Please download the manual specs to verify measurements. If you have any other questions or concerns, please feel free to contact us directly at the number Toll-Free: 1-844-442-6994. Eastern time from 8:30 AM to 5:00 PM.
by|Feb 7, 2024
Q:Does this tub have a purge cycle for the waterjets?
by|Jan 21, 2024
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A: Hi Rodney, Thank you for reaching out to us! We are more than happy to assist you with any questions you may have. Concerning the Model # HD3260LWD. The unit does not have a purge cycle technology included. The Walk-in tub will include a fast auto-drain and a pop-up drain to drain the unit within a minute. If you have any other questions or concerns, Please contact us directly at the number Toll-Free: 1-844-442-6994. Our technical support team will be more than happy to assist you.
by|Jan 30, 2024
Q:Can the drain be moved to the side and middle of the tub
by|Jan 12, 2024
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A: Thank you for reaching out to us! Concerning the Model # HD5472CS. The model is designed with a Center drain Location. To learn more about SKUs with different drain locations. Please feel free to contact us directly at the number Toll-Free: 1-844-442-6994. Eastern time from 8:30 AM to 5:00 PM.
by|Feb 7, 2024
Q:Does it come with heater ?
by|Dec 29, 2023
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A: Thank you for reaching out to us! We are more than happy to help you answer any questions or concerns. Concerning the Model # HD5472CWL.The unit will include a Maintenance heater with a water pump. We can also upgrade the heater by contacting us directly at the number 1-(866) 777-2591, Monday through Friday from 8:30 AM to 6:00 PM EST.
by|Jan 3, 2024
Q:How do you remove the front side panels after the tub is installed?
by|Dec 15, 2023
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A: Hi Dale,
Thank you for reaching out to us! Concerning the Model # HD3260RWD-CP. We will be more than happy to assist you with any questions or concerns. You will receive suction cups for the removal of both small and large access panels. The panels are Magnet attachments and can be removed by the use of the suction cups. If you have any other questions or concerns, please feel free to contact us directly to the number 1-844-442-6994 or email arcs@swcorp.com. Our customer service specialists are available Mon-Fri 8:30 AM-6:00 PM EST.
by|Jan 3, 2024
Q:does this tub have a heater
by|Nov 23, 2023
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A: Hello, Kenneth!
Thank you for reaching out to us! Concerning the Model # HD3260LWD. The unit will include a Maintenance heater. If you have any questions or concerns, please feel free to contact us directly to the number 1-(866) 777-2591, Monday through Friday from 8:30 AM to 6:00 PM EST.
by|Nov 30, 2023
Q:As far as the components motor, heater, etc. Where are they located under the tub at the end or in the front middle? Can a shower door enclosure be installed on the top outside ridge?
by|Nov 21, 2023
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A: Hi Allen!
Thank you for reaching out to us. With regard to the Model#HD4272VNDRX. The location of the Motors is the Right-side drain with a left-side pump location. The model will include a Deck Space of 4" inches. The unit is Fiber glassed and, in the case, you locate a shower door enclosure, make sure it is not designed with a threshold space exceeding 4" inches. It is also possible to drill into fiberglass as an option. You can also locate a shower door enclosure to be drilled to studs. If you have any other questions or concerns, please feel free to contact us directly at the number 1-(866) 777-2591, Monday through Friday from 8:30 AM to 6:00 PM EST.