Questions and Answers for Universal Tubs Rhode Diamond Series 5 ft. Right Pump Rectangular Drop-in Whirlpool and Air Bath Tub in White

A:  Hello! The Sapphire 72 in L x 42 in W Rectangular Drop-in Whirlpool Bathtub requires an access panel on the side where the motor is. In this case it is at the end of the tub that is left of the drain. It is not required to have an access panel (unless specified by local code), but it is recommended. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  Hello! The Sapphire 72 in L x 42 in W Rectangular Drop-in Whirlpool Bathtub does not come with a faucet or pre-drilled holes for a faucet. As long as the holes are drilled in by a licensed professional (plumber, contractor, etc.), it will not void the warranty. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  Hello! The Sapphire 72 in L x 42 in W Rectangular Drop-in Whirlpool Bathtub does have pneumatic control buttons only. They are located on the side of the tub near the overflow. The water pump has a standard power cord and requires an outlet connected to a dedicated circuit: 120V, 15Amp, GFCI protected. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  Hello! The Sapphire 60 in L x 32 in W Acrylic Reversible Drain Rectangular Drop-in Non-Whirlpool Bathtub does not come with pre-drilled holes for a faucet. As long as the holes are drilled by a licensed plumber/contractor, it will not void the warranty. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  They will charge you shipping on parts under the 1 year warranty.

A:  Hello! The warranty on the HD Series 60 in. L x 32 in. W Right Drain Quick Fill Walk-In Whirlpool Bathtub is one year for parts, 90 days for labor and 10 years on the shell, frame and finish. The door seal has a lifetime warranty. Extended warranties on the parts and labor are available by reaching out to us directly. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  Hello! The "right side pump" location on the Ruby Diamond Series 5.9 ft. Center Drain Rectangular Drop-in Whirlpool and Air Bathtub is from the perspective of facing the tub, standing behind the drain, overflow and keypad. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  Hello! If the lights, or any other feature, on the Safe Premier 59.6 in. x 60 in. x 32 in. Right Drain Walk-In Air and Whirlpool Bathtub are not turning please ensure all three power cords and air hoses are properly connected. Each component will have its own plug and the one for the light is often overlooked as it is more tucked away. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  Hello! We do not have aromatherapy cartridges for the Beryl 5 ft. Acrylic Corner Drop-in Whirlpool Air Bathtub. We recommend to use nylon mesh potpourri bags and fill them with your favorite scented beads. When the scent runs out, simply replace the bag. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  Hello! The Beryl 5 ft. Acrylic Corner Drop-in Whirlpool Air Bathtub does come with air jets and water jets. You may use them one at a time or both at the same time. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.

A:  Hello! It is not recommended to install the Sapphire 60 in L x 32 in W Rectangular Drop-in Whirlpool and Air Bathtub as an undermount as the rim/lip is not made for it and it will interfere with the aromatherapy function. For any other questions or concerns, please reach out to our Tech Support team. Our phone number is 1-844-442-6994. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.