Q:Hi! Wondering what the package/shipping dimensions are on this? Thank you!
by|Aug 6, 2023
1 Answer
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A: 6.75x 27.75 x 50.25 inches and approximately 80.50 lbs
by|Aug 7, 2023
Q:Can I use exterior tinted film to block out direct sunlight?
by|Aug 4, 2023
1 Answer
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A: VELUX does not recommend using any sort of tinted film as it can create a "heat sink" and crack the glazing. This will also void the warranty.
by|Aug 7, 2023
Q:Is this skylight clear glass?
by|Aug 4, 2023
1 Answer
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A: This LoE 3 coated, energy efficient laminated glass is clear in appearance.
by|Aug 7, 2023
Q:Width 21. Height 51 inches vented skylight. Is it a special order?
by|Aug 3, 2023
1 Answer
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A: This sized unit would be a special order item. You will choose our E Class series which is a self flashed model that is solar-powered and would include a remote control. Speak with your local Home Depot store Mill Works desk for pricing details and lead times
by|Aug 4, 2023
Q:VELUX
21 in x 37.88 in Fixed Deck-Mount Skylight with Laminated Low-E3 Glass
is the white interior paintable ?
by|Jul 29, 2023
1 Answer
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A: As these skylights are constructed with Ponderosa pine and pre-painted white as standard. Be sure to prep the interior before applying the color of your choice.
by|Jul 31, 2023
Q:Is this the 2270?
by|Jul 28, 2023
1 Answer
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A: The skylight listed here is the FS C12 2004D which is our deck mounted model. The FCM 2270 0004D can be found on the following link: https://www.homedepot.com/p/202842941 which is the curb mounted model.
by|Jul 31, 2023
Q:I have owned a solar skylight for about 8 years and the battery is no longer working.
Where can I find instructions on accessing and replacing the battery?
by|Jul 23, 2023
1 Answer
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A: Please send VELUX an email @ vcustomer.solutions@velux.com with your skylight model and we can find the part needed as well as the instructions on how to replace it.
by|Jul 24, 2023
Q:Do I need an electrician for installation?
by|Jul 18, 2023
1 Answer
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A: There is no need for an electrician when installing a VELUX Solar powered skylight. These units operate off a built in solar panel and battery system. These products are independent and sustainable. Thank you for your question for more questions please contact VELUX direct at 800-888-3589.
by|Jul 19, 2023
Q:How do I find somebody to install this in my area ZIP Code 01247
by|Jul 12, 2023
2 Answers
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A: Please try using the Find an Installer link https://www.veluxusa.com/help/before-you-buy/find-installer on the VELUX USA website.
by|Jul 21, 2023
A: You can use this link to find a VELUX Specialist near you: https://www.veluxusa.com/help/before-you-buy/find-installer Thank you for choosing VELUX.
by|Jul 29, 2023
Q:Can this be used on a metal roof with a 6/12 slope?
by|Jul 10, 2023
2 Answers
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A: Yes and be sure to purchase the EDM C06 0000B flashing kit to accommodate, your standing seam metal roof.
by|Jul 11, 2023
A: Although one would assume that the flashing job quality would be the only reason it would not work, I would consult with a person who put steel roofing on. There is more than one kind of steel roofing. Your pitch sounds adequate for such an application. I put my Window in an asphalt shingle roof, and I made a specific request to make doubly sure that the flashing was done properly!