Questions and Answers for VIGO Pacifica 48 in. L x 36 in. W x 79 in. H Frameless Pivot Rectangle Shower Enclosure Kit in Chrome with Clear Glass

A:  Dear JohnH, Thank you for your inquiry about the VIGO Pacifica Frameless Shower Enclosure. To clarify, the description mentioning "Flex-Sizing" was inaccurate. The product does not have an adjustable width from 30 to 34 inches. Instead, it features 10mm of built-in horizontal adjustability in the glass supports. This adjustability is designed to accommodate minor adjustments, such as out-of-plumb walls, and to make the installation process easier. We also want to let you know that we do not have any enclosures with adjustable sizing. We apologize for any confusion caused by the incorrect information and are in the process of updating our description to accurately reflect the product's features. If you have any further questions or need additional assistance, please feel free to reach out to our support team at 1-866-591-7792, option 2, or via email at sf@vigoindustries.com. Our team is available Monday to Friday, from 8 am to 5:30 pm EST, and we are here to help. Thank you for bringing this to our attention and for your understanding. Regards, VIGO Product Support

A:  Hi Patty, Thank you for contacting us. For further assistance, please send an email to daphneg@vigoindustries.com with the details of your inquiry and the purchase information of your shower enclosure. A Senior Product Support Representative will promptly assist you. Regards, VIGO Product Support

A:  Hi Shan, Thank you for your inquiry about the VIGO Pacifica Frameless Shower Enclosure. Installing the glass directly on the floor or shower base without the bottom rail and door bottom seal strip may affect both the structural integrity and safety of the installation. The bottom rail and door bottom seal strip play a crucial role in supporting the glass panel, ensuring stability, and preventing water leakage. To ensure your safety and maintain the shower enclosure's durability, we strongly recommend following the provided installation instructions, which include using the bottom rail and door bottom seal strip. It's important to note that any modifications to the installation method specified in these instructions may void the product warranty. If you have any specific concerns or need further assistance with installation options, please feel free to reach out to us at 1-866-591-7792, option 2, or by email at sf@vigoindustries.com. Our customer service team is available Monday to Friday, from 8 am to 5:30 pm EST. Regards, VIGO Product Support

A:  Hi Deck, Thank you for your inquiry about the base included with our VG6012BNCL36WR. We recognize the importance of having comprehensive information for your installation. For detailed specifications on the shower base, please refer to our guidelines document, accessible through this link: https://www.vigoindustries.com/media/pdf/shower%20base%20guidelines.pdf You can find the dimensions on the bottom of page 8, MODEL VG06019XXX3648, with installation instructions starting on page 10 of the document. If you have any further questions or need additional assistance, please don't hesitate to contact us by calling 1-866-591-7792, option 2, or sending an email to sf@vigoindustries.com. Our support team is available Monday to Friday, from 8 am to 5:30 pm EST. Regards, VIGO Product Support

A:  Hi Jess, Our Pacifica frameless shower enclosure can be ordered with a shower base. The model number is VG6012BNCL36WL with a left corner drain hole and VG6012BNCL36WR with a right corner drain hole. Please see the link to our website for more information on the shower enclosure and base. https://www.vigoindustries.com/catalogsearch/result/?q=VG6012CHCL36 Regards, VIGO Product Support

A:  Hi Bam! We're sorry but our shower enclosures DO NOT swing/open inwards. Please let us know if you have any other questions or concerns by calling 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com. We are open from Monday-Friday, 8am - 5:30pm EST. Regards, Vigo Product Support

A:  Hi Juan, Below is a link to the shower base guidelines and specifications. You will see the dimensions of our shower base for this model on the bottom left on page 8, MODEL VG06019XXX3648. https://www.vigoindustries.com/media/pdf/shower%20base%20guidelines.pdf Please follow the inner dimensions of the specifications so the shower enclosure fits but you can make the outer dimensions larger. Warm Regards, Vigo Product Support

A:  Hi Gryff, The glass of our shower doors and enclosures is just clear tempered glass. It is not treated to prevent buildup. We recommend using mild detergent for regular cleaning and 50/50 warm water and vinegar solution for water and other buildup. Regards, Vigo Product Support