Questions and Answers for Wayne Upgraded 1/2 HP Combination Battery Backup System

A:  Yes, both pumps are available separately as replacement parts.

A:  This unit WSS30VN, is not equipped with self-diagnostic software nor does it run self-tests.

A:  These pumps are designed for indoor use only. To pump clear water that has been filtered down thru the ground and comes in thru the drain tiles. When the water level reaches 9" from the bottom of the pump, the pump comes on and pumps out 5" of water. You would set the DC pump's float to come on when the water level reaches 10"-12" and will take the water down to 4" from the bottom of the pump. Depending on the width of the pit, would depend on how quickly the pump cycles.

A:  The AC pumps float will allow the pump to come on at 9" and turn off at 4" water levels. We like for the DC pumps float to set a little higher and should allow the pump to come on at 10" -12". Both of these need to be set below the flow of water coming in from your drainage tile pipe. We do not recommend you take off the float and use a tether float.

A:  It is not recommended to install additional switches with the WSS30VN system. Both pumps have their own separate switch. There is no need for an additional switch on the system.

A:  There should be a separate transformer/charger included in the packaging that clips into the control panel. Please call our toll free number to speak with a representative at 800-237-0987.

A:  The battery is not included in the system. The battery that works best with the unit is the Wayne WSB1275 battery which can also be purchased at Home Depot thru the web site.

A:  You need to buy the battery separate.

A:  The back up battery must be bought separately. The battery is on the HD website.

A:  It includes the battery 

A:  No you will need to buy a good marine battery

A:  Thank you for contacting us with your question. The dimensions of the WSS30VN are Length -13.5 " Width - 9" Height - 15.5" The WSS30V 14.5" height 12" at the base

A:  Don’t remember. It has the dimensions on the box.

A:  Wayne WSB1275 75 AMP hour battery recommended Mike

A:  Our Wayne WSB1275 Battery has been tested and designed to give the best performance with the Wayne battery backup systems.

A:  That is not normal.  There probably is a bad seal on the unit.

A:  No idea. Contact manufacturer.

A:  Thank you for contacting us with your question. If the box is covered with oil then no that is not normal. The unit should be returned due to freight damage. Please contact us at 800-237-0987 Monday thru Friday 8am till 5pm EST. We can guide you on getting this matter resolved. Thank you again,

A:  When a product is shipped containing oil it is very difficult to avoid having some soak into the packaging. The package can get rough treatment during shipping, and can have some oil on the surface when packaged. If the amount of oil seems excessive inspect the product for damage.

A:  I would not think that is normal.