We ordered the this item online and when we picked it up at the store it did not have the cut to use it as a deck handrail so we ordered it again in the store and when we went to pick it up a week later it did not have the cut again! It was a complete waste of our time. The item does not match the picture and can’t be used with spindles.
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Response from UFPI RepresentativeOct 23, 2023
Dear Disappointed, we sincerely apologize for the experience you had. We truly value your business and appreciate your honest review. If you would like to discuss this matter further, please don't hesitate to reach out to our ProWood Customer Service team at CustomerService@ProWoodLumber.com, mentioning this review. Our dedicated customer service representatives will be more than happy to assist you.
Oct 19, 2023
What was shipped to me doesn’t match the picture. I returned it and was sent a replacement. The replacement also did not match the picture of what I ordered.
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Response from UFPI RepresentativeOct 20, 2023
Dear Storm, we greatly appreciate your business, and we sincerely value your review. Rest assured, one of our dedicated customer service representatives will be reaching out to you. However, if you would like to discuss this matter further at an earlier time, please feel free to contact ProWood Customer Service at CustomerService@ProWoodLumber.com. Kindly reference this review, and one of our friendly customer service representatives will be more than happy to assist you promptly.
Verified Purchase
Oct 11, 2023
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Verified Purchase
Oct 4, 2023
The ProWood 6 ft. Pressure Treated Cedar Tone Wood Moulded Handrail was not a hand rail and I could not use it . The description and the picture did not match what I got
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Response from UFPI RepresentativeOct 6, 2023
Dear DON, ProWood is sorry to hear this product did not meet your expectations. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Sep 29, 2023
The railing is smooth and also helps me feel secure while using the staircase. The color matches the deck boards I chose of the same wood tone.
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Response from UFPI RepresentativeSep 29, 2023
Dear JANET, thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 27, 2023
Had to order 3 times to get 4 good rails for a deck stair. Either gauged or liege sunken in knots through out. Something you find a bargain store. Not the quality I would expect.
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Response from UFPI RepresentativeSep 29, 2023
Dear Butch, we apologize for any inconvenience you may have encountered while ordering this railing. We value your feedback regarding our railing system. If you would like to discuss this matter further, please contact ProWood Customer Service at CustomerService@ProWoodLumber.com, mentioning this review. One of our dedicated customer service representatives will be more than happy to assist you.
Verified Purchase
Sep 20, 2023
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Sep 20, 2023
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Sep 20, 2023
The Bd I purchased was the best in the pile- but still had a slight twist - not really the ‘best’ handrail board (‘because of the slight twist).. but it’s installed.
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Response from UFPI RepresentativeSep 21, 2023
Dear Frier tuck, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Sep 17, 2023
I love that I was able to stain them. Handrails for perfect for my project! Happy worn the outcome.
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Response from UFPI RepresentativeSep 20, 2023
Dear Christina, we appreciate you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 13, 2023
Im sorry to say that this was a very bad experience, that didn't even deserve one star. This was the third one of these products sent to me. The first two, were the completely wrong item. This third item was the correct one, but it was very badly warped. It also had numerous knot holes, where the knots were not even present. It was simply holes within the 6 feet of the board. I was fortunate that I only needed 3 good feet of the product for my project. So I had to soak the board in a tub of hot water for several hours, then using clamps and shims, had to straighten the board to make it usable for my project. Very unhappy with this purchase.
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Response from UFPI RepresentativeSep 19, 2023
Dear Kevin, ProWood appreciates your business and values your feedback. While we’re always working to make our products and processes better, we couldn’t do it without honest feedback from people like you. Please reach out to our team to discuss the issue if you haven't already at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Sep 13, 2023
Every piece had a section where the wood was either rough or had a knot. Luckily, I could cut off the offending part to fit. But, if you need the entire 6 foot length, you might want to consider another vendor.
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Response from UFPI RepresentativeSep 22, 2023
Dear ROBERT, ProWood appreciates you taking the time to let us know about your frustrating experience with the lumber. If there is anything that we can do please contact us at CustomerService@ProWoodLumber.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Sep 13, 2023
one of the boards had a big knot in it half way down
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Response from UFPI RepresentativeSep 19, 2023
Dear John, ProWood appreciates your business and values your feedback. While we’re always working to make our products and processes better, we couldn’t do it without honest feedback from people like you. Thank you and we will pass your message on to our team. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Sep 13, 2023
Awful. Wood was green and warped to the degree it was unusable so it was returned.
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Response from UFPI RepresentativeSep 21, 2023
Dear HomeDepotCustomer, thank you for letting UFP Retail Solutions know about your frustrating experience with the lumber that your local store representative picked out for your order. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please contact us at UFPRetailCS@UFPI.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Sep 6, 2023
Worked perfect for my porch hand rails. Straight and clear! No knots!
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Response from UFPI RepresentativeSep 21, 2023
Dear HomeDepotCustomer, thank you for your wonderful review! If there’s anything else that we can help you with, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
Aug 30, 2023
The boards are cut well and shaped like the picture. Mine had a few knots that I was able to trim off as I did not need the whole length. But big issue - They are NOT pressure treated like the description says. Had to treat them myself, big dissappointment
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Response from UFPI RepresentativeSep 19, 2023
Dear HomeDepotCustomer, we appreciate your business and value your review. If you would like the opportunity to discuss this lumber further, please reach out to UFP Retail Solutions at UFPRetailCS@UFPI.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Aug 30, 2023
Lots of knots in the rails. Had to order a second 4 pack in order to to get 4 usable rails. Even then had to do a lot of sanding and filler to fix knots and imperfections. Originally intended to stain these rails, but ended up having to paint them to cover all the filler. Should have returned them, but was already committed to the project. Couldn't find any other suitable product, so there is that going for this product.
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Response from UFPI RepresentativeSep 19, 2023
Dear Dec, ProWood appreciates you taking the time to let us know about your frustrating experience with this wood rail kit. Due to the natural characteristics of wood, some cupping and warping may occur prior to installation. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Aug 30, 2023
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Verified Purchase
Aug 27, 2023
use them fast they tendency to bend!
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Response from UFPI RepresentativeSep 19, 2023
Dear Eddie, we are sorry that this product did not meet your expectations but do appreciate your feedback. As lumber dries, you should expect slight changes in width and length as well as it may split, cup and warp. So, if it’s highly important that your wood look a certain way, we recommend hand-selecting your pieces at your local store. If there is anything that we can do, or if you would like to discuss this further, please reach out to UFP Retail Solutions at UFPRetailCS@UFPI.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jul 27, 2023
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Verified Purchase
Jul 26, 2023
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Verified Purchase
Jul 26, 2023
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Verified Purchase
Jul 26, 2023
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Verified Purchase
Jul 19, 2023
Railings are nice and price is good, just needs a TON of sanding. They really could have done a better job on the product.
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Response from UFPI RepresentativeJul 21, 2023
HomeDepotCustomer, thank you for taking the time to leave a review on this product. We will pass along your suggestions to the production team. If you need anything else, please reach out to our customer service team at customerservice@prowoodlumber.com and one of our customer service representatives will gladly assist you.
Verified Purchase
Jul 19, 2023
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Verified Purchase
Jul 19, 2023
The handrails were exactly what I needed and the price was a bargain. I returned an earlier order of one handrail because it was not what I ordered and return was simple and easy. The package order of 4 handrails was what I needed and they are already installed. Thank you Home Dept for you cutting edge service and hassle free return.
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Response from UFPI RepresentativeJul 21, 2023
Tony, Thank-you for being a valued customer and for the positive product review.