Dear Valued Customer, ProWood appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
1 found this review helpful
Dec 31, 2024
Order of 22x 2x4s - Bad quality
When taking a closer look at the wood after it was delivered in was shocked to see that most are unusable, damaged and warped. This is ridiculous considering someone is picking these for a customer. Where is the quality control?
Will return the order. Lesson learned.
Dear Valued Customer, ProWood appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Recommended
4 found this review helpful
Dec 10, 2024
Unusable, totally unacceptable wood.
Complete waste of time and money and effort. It was like I got the pile of rejects! All 100 of them except for literally 1. Every single board was placed with the worst side down so looking at the pile it didn't look as bad. Flip it over and there's the huge edge missing, bark still on it, cracks, holes, huge knots, etc. Never again will I buy wood from home depot. And they gave me a hard time for asking to return them. Stay Away!!
Dear Valued Customer, thank you for sharing your experience with us. If there’s anything we can do to help you with this product, please email our customer service department at CustomerService@ProWoodLumber.com, referencing this review. One of our representatives will be happy to assist you
5 found this review helpful
Oct 23, 2024
This customer chose to rate the product and not provide text.
Dear Valued Customer, ProWood appreciates you taking the time to let us know about your experience! We are happy you are pleased with the product. If there’s anything else that we can help you with, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 18, 2024
Good quality for fence cross bracing
These worked great for our fence cross bracing. I screwed two together. one horizontal and one verticle. Gives it better strength and less chance of it bowing. Easy to cut to length and screw to the fence posts.
Dear Home Depot Customer, ProWood appreciates your business and values your feedback. Thank you for this review! Reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you if you need anything else.
Recommended
Sep 18, 2024
Worked great
Used these for the cross bracing on a fence. We screwed two together. One horizontal and one verticle. Easy to cut to length and easy to screw to the fence posts.
Dear Home Depot Customer, ProWood appreciates your business and values your feedback. Thank you for this review! Reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you if you need anything else.
Recommended
Sep 12, 2024
This customer chose to rate the product and not provide text.
Dear Home Depot Customer, ProWood appreciates your business and values your feedback. Thank you for this review! Reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you if you need anything else.
Verified Purchase
Aug 21, 2024
Quality is way down. Had to pick thru many many pieces before I could find just 3 to buy. One ones I did end up with must have been covered with bark as 1/3 of the edges were missing. Would have bought more BUT the quality is so very bad.
Dear Home Depot Customer, ProWood is sorry to hear this product did not meet your expectations. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
1 found this review helpful
Aug 14, 2024
As the walls I was building are in a basement, I decided to use treated lumber. I have more to build in the future.
Dear Nash, thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Aug 7, 2024
The pieces were nicely cut without imperfections. They will be used as anchor pieces for the privacy panels I am having installed. The price was great, and I am anxious to have them put up.
Dear Home Depot Customer, thank you for the excellent review! ProWood really appreciates your business, and we hope that you enjoy your project for many years to come! If there is anything else that we can do for you, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 26, 2024
25% warped to the point of being unusable as intended for an 8’ piece of lumber.. ~
Dear Jerry, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 5, 2024
This customer chose to rate the product and not provide text.
Dear Joel, Thank you so much for taking the time to leave a positive review. ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 4, 2024
Fast Delivery
This is the third time I've ordered wood and each time I get pieces that are less than (good). I know I can't always get perfect pieces unless I pick them out myself I can't so that's why I got them delivered. The point is if you're going to pick out some wood for a customer who is unable to pick them up, at least pick out some wood that you would pick up for yourself unless you just really don't care. I'm not blaming anyone except the person who intentionally picked out these boards for me.
Dear Isaiac, ProWood appreciates you taking the time to let us know about your frustrating experience with the lumber that your local store representative picked out for your order. We do value you as a customer and can assure you that our lumber is normally of excellent quality. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please reach out to us at CustomerService@ProWoodLumber.com and one of our customer service representatives will be happy to assist you.
Recommended
1 found this review helpful
May 15, 2024
Absolutely The Worst
Received 4 of these on a curbside pickup order at HomeDepot of Kingsport. Absolutely the worst lumber/customer service I’ve ever received. Cannot believe management allows this to take place. Take a look at the photos, you be the judge.
Dear Home Depot Customer, Thank you for letting ProWood Lumber know about your frustrating experience with the lumber that your local store representative picked out and the customer service you received from them. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please contact us at CustomerService@ProwoodLumber.com, and one of our customer service representatives will be happy to assist you.
Recommended
7 found this review helpful
Apr 1, 2024
One of the boards was almost rotten, it looked like it had termite damage. Several boards were missing parts of it, like it was square. I added a couple of pictures showing the rotted wood as well as one that had a piece coming off it. The person loading the wood for me didn’t look at them and acted irritated with me for having to load it.
Dear Dawn, ProWood appreciates you taking the time to let us know about your frustrating experience with the lumber that your local store representative picked out and the customer service you received from them. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please contact us at CustomerService@ProWoodLumber.com, and one of our customer service representatives will be happy to assist you.
Verified Purchase
4 found this review helpful
Mar 28, 2024
I’m not as picky as some and just hrab a bundle of a stack and don’t inspect the wood. Just replacing fence and oickets in a backyard fence. The quality is consistent enough for unfinished work.
Dear Home Depot Customer, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Mar 20, 2024
Wood was delivered. They chose nice straight boards.
Dear Bonnie, Thank you so much for taking the time to leave a positive review. ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Mar 6, 2024
Built a firewood rack using 2-8' cut in half and one 12' cut in half for the base on top of 3 cinder blocks.
Dear Bubba, Thank you for sharing your experience with ProWood! If you need any further assistance, please feel free to reach out to our customer service department at CustomerService@ProWoodLumber.com, and our team will be more than happy to help you.
Verified Purchase
Mar 2, 2024
split
Tell people filling curb orders to quit putting the crap in customer orders
Dear Ricky, ProWood appreciates you taking the time to let us know about your frustrating experience with the lumber that your local store representative picked out for your order. We do value you as a customer and can assure you that our lumber is normally of excellent quality. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please reach out to us at CustomerService@ProWoodLumber.com and one of our customer service representatives will be happy to assist you.
Recommended
6 found this review helpful
Feb 22, 2024
This customer chose to rate the product and not provide text.
Hello HomeDepotCustomer, thanks for the great rating! We’re so happy you like our product! If there’s anything else that we can do, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Feb 21, 2024
This customer chose to rate the product and not provide text.
Dear MD, ProWood appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Oct 12, 2023
This customer chose to rate the product and not provide text.
Dear HomeDepotCustomer, thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
1 found this review helpful
Jun 8, 2023
This customer chose to rate the product and not provide text.
Dear HomeDepotCustomer, thank you so much for taking the time to leave a five-star review. ProWood really appreciates your business. If there is anything that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Apr 24, 2023
Good Product
These 2x's were straight, not full of knots and very little crown. They seem a good solid product and Im confident they will do the job for many years.
Dear Goodcat, thank you for your great review! We're really glad that the Ground Contact Pressure-Treated Lumber worked out well for you! If there’s anything else we can help you with, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
Recommended
Aug 4, 2022
Buy a bunch of these and they are priced right...
Buy a bunch of these and they are priced right and are perfect for fence runners
Purchased because I wanted to try my hand at building a Adirondack chair. Wasn't trying to build a forever lasting or high quality chair, just wanted to give it a try. Was extremely satisfied with the outcome. This is one sturdy chair. I did protect the wood with a polyurethane stain and so far has survived all the rain and snow the mother nature had thrown at it. Again, I am not a skilled craftsman, but this wood was PERFECT for my need.
NoCraftsmanHere, thank you so much for taking the time to leave an excellent review. We really appreciate your business. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Recommended
8 found this review helpful
May 5, 2022
...
This customer chose to rate the product and not provide text.
We appreciate your business and value your feedback. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Verified Purchase
Jun 24, 2021
Quality product. Used these to make balusters for a deck. They look like they will last a long ti...
Quality product. Used these to make balusters for a deck. They look like they will last a long time.
Absolutely terrible quality. 20% of the boards have half of their volume missing. 20% of the boards have splits that go over halfway thought the boards. 10% of them have knots missing from the board leaving gaping holes. If you get past the first half that are completely unfit for construction, good luck finding one that isn't warped, bucked, or twisted.
This wood is so bad, I reccomend that the manufacturer be reported for false grading.