#1 Home Improvement Retailer

Customer Reviews for ALEKO 13 ft. Manual Patio Retractable Awning (120 in. Projection) in Sand

Internet #308632021

Model #AW13X10SAND31-HD

Store SKU #1004109037

  • Retractable awning uses simple hand crank operation
  • Crank can be used with a motor for convenience
  • Durable shade protects against harsh sun and rain

Customer Reviews

  • 3.1
    out of 57 reviews
  • 50% recommend this product
Filter by:
Showing 1-30 of 57 reviews
So Angry
They are so close to getting this product right, but sooo far. I am a professional handyman and it was the most frustrating thing I have ever assembled. Worst of all, there is a critical part that needs to go in at step 3 of 30. It is not in the instructions at all. Its in a separate bag that you get to when its all assembled. Then, once you find out you’re screwed, you need to take it all apart to put it in. Love it bow that it is up but I have PTSD.
by
    • Recommended
    2 found this review helpful
    Did. To realize it had to be built, which was...
    Did. To realize it had to be built, which was a bit much. That should have been made clear in the information about. The product.
    by
    • Verified Purchase
    horrible product, Home Depot should not sell this poor quality awning.
    horrible product, Home Depot should not sell this poor quality awning.
    by
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      We love our awning. However, if you don’t have an engineering degree it is impossible to put toge...
      We love our awning. However, if you don’t have an engineering degree it is impossible to put together. It’s not as easy as putting up the brackets and snapping on. The directions leave important info out. You have to slide all of the fabric into wires. You need at east 2 people to assemble and mount. It took us over 4 hours to install.With that said, once up we love it. It is well made and provides us the shade we were looking for.
      by
        • Recommended
        1 found this review helpful
        Great product, poor directions!...
        Great product, poor directions!
        by
        • Verified Purchase
        Product seams to be pretty good but the install instructions are not very good.
        Product seams to be pretty good but the install instructions are not very good.
        by
        • Verified Purchase
        • Recommended
        It was hard to put up, did not meet the...
        It was hard to put up, did not meet the needs we needed
        by
        • Verified Purchase
        They dont give you all instructions for putting it together ,theres a peice in there that is neve...
        They dont give you all instructions for putting it together ,theres a peice in there that is never in the instructions ,so you dont know where it goes ,so you cant install it right ,i still dont have mine installed ,its sitting on my back patio in plastic
        by
        • Verified Purchase
        The awning looks great but the picture of the awning...
        The awning looks great but the picture of the awning and the instructions are VERY misleading. The picture shows the awning on a house with siding and the instructions don't mention until the last step that the awning must be bolted into brick or concrete! Not cool!!!
        by
        • Verified Purchase
        poor instructions, returned unit...
        poor instructions, returned unit
        by
        • Verified Purchase
        Good information....
        Good information.
        by
        • Verified Purchase
        It’s not very fancy awning. Not that easy assembly....
        It’s not very fancy awning. Not that easy assembly.
        by
        • Verified Purchase
        Instructions where not clear.
        Instructions where not clear.
        by
        • Verified Purchase
        I was under whelmed with purchase. It is exactly what it says it is, which ...
        I was under whelmed with purchase. It is exactly what it says it is, which it was a bit more sturdy. I guess you get what you pay for as it was only $350
        by
        • Verified Purchase
        Great awning....but...
        The awning itself is amazing! As people have said,the directions on putting it together “not so much”. No parts are labeled! They tell you to put A into B and so on but no parts are labeled A and B and so on. You get the gist! Also if you get a larger awning that comes with the 1/2 moon shape roller remeber to add it to the middle of the main bar BEFORE you put it all together. NO WHERE in the directions does it tell you to do it! You realize what its for when its too late to put it on
        by
          • Recommended
          This awning is fantastic.....we are really enjoying it.....I had it professional installed.....Th...
          This awning is fantastic.....we are really enjoying it.....I had it professional installed.....That's the way to go..... don't try to install yourself......
          by
          • Verified Purchase
          • Recommended
          Yes, but only to folks who can figure out poorly written assembly instructions. One major compone...
          Yes, but only to folks who can figure out poorly written assembly instructions. One major component (the main roller support) is not even pictured in the exploded view and the assembler is also not instructed on when and where to include it during assembly. Poor wording in other areas also leads to confusion. If you buy it, "noodle it out" carefully before assembly and you'll be fine. Overall it is a good value for the money, some attention to detail would make it a 5 star.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Difficult to put up. Directions are not real clear. Very brief.
          Difficult to put up. Directions are not real clear. Very brief.
          by
          • Verified Purchase
          Very dissatisfied, the screws were the wrong side, instructions not...
          Very dissatisfied, the screws were the wrong side, instructions not enough, we are still trying to put it together. It is too low at the end.
          by
          • Verified Purchase
          Good value and excellent product. The assembly and installation instructions...
          Good value and excellent product. The assembly and installation instructions were inadequate but there is plenty of help on YouTube for this specific product.
          by
          • Verified Purchase
          awning
          Easy to assemble , Worth every penny. Easy to install
          by
            • Recommended
            1 found this review helpful
            Manual is the worst you can get very hard to...
            Manual is the worst you can get very hard to put it together if you have no contractor skills
            by
            • Verified Purchase
            Very poor directions added to poor graphics/pictures. Works fine...
            Very poor directions added to poor graphics/pictures. Works fine after DIY corrections to damaged channels.
            by
            • Verified Purchase
            1 found this review helpful
            The instructions skipped one vital step for protecting the fabric...
            The instructions skipped one vital step for protecting the fabric
            by
            • Verified Purchase
            A great awning for the price. You must have someone who is handy with putting things together. Yo...
            A great awning for the price. You must have someone who is handy with putting things together. You also need a second person to help. However, the finished product is great! So glad to have it! Easy to open and close.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Showing 1-30 of 57 reviews