Hi Christopher, we recognize this wasn't a recent review however, we’re very sorry to hear that your experience with your Georgian Coax Wall Plate was less than stellar. We believe in the quality of our products and we take pride in being a company able to assist our customers. We’d like the opportunity to turn this around and we encourage you to reach out to us directly at CustomerService@Amertac.com, so we can have the opportunity to assist you further.