Customer Reviews for AMERICAN GAS LOG Cheyenne Glow 18 in. Vented Natural Gas Fireplace Log Set with Complete Kit, Match Lit

Internet #310800311

Model #CG18HDMTCH

Store SKU #1004635464

  • Outputs 74000 BTU per hour
  • Includes burner, grate, logs, sand, embers, and gas connections
  • Hand painted ceramic logs look like real, natural wood

Customer Reviews

  • 19 Customer Reviews
  • 4 out of 5 stars overall
75% of customers recommended.
Overall Ratings
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4star-icon(3)
3star-icon(1)
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Attribute Ratings
Quality
5.0
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I thought this system was quite interesting and so different from the ones I had in the past. So...
Quality :
5
Seeds Program Review
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I thought this system was quite interesting and so different from the ones I had in the past. So much more realistic looking in the logs, and lava rock. We unpacked it to check and make sure everything was there and found the instructions on how to assemble the logs missing. Since the logs are shaped to go into a specific order, these are very much needed. There are several areas in the booklet AND a bright orange sheet, telling you the number to call in case you need help, which was exactly what I did. I did not get some call center, but a very polite person who emailed the instructions to me within minutes. The main instructions were easy to understand and gave you a list of tools you will need to have to install this unit. The guy who takes care of my fireplace unfortunately is in Florida on a job, and I have to wait till March to install this. I can't wait to see how realistic this looks and how much heat this will give off so I can use it next fall and winter. I tried to get as good a close up of the realistic, oak logs as possible so you can really see the detail. Five year warranty on unit to the original owner and installation for all metal parts, a one year warranty on mechanical parts, and a lifetime guarantee on the ceramic logs.
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A fantastic upgrade for very little cost, I couldn't be happier with the end result. Our old gas ...
Quality :
5
Seeds Program Review
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A fantastic upgrade for very little cost, I couldn't be happier with the end result. Our old gas fireplace set was 27 years old, with sad grey concrete "logs", and a burner that didn't produce much flame, even when turned up to full. This new gas log set arrived extremely well packaged with all parts, and especially the ceramic logs, protected by a lot of paper to ensure no breakage. The old gas burner was U-shaped, and this new gas burner is one straight piece, which our plumber says creates a much better and more effective flame. All the parts necessary to install this set in an existing gas log firebox are included. Although we had our plumber do the install, the instructions are very clear and a do-it-yourselfer could probably handle the job. The burner pan assembly is shipped and ready for a right-hand gas connection. The pan gets positioned in the center of the fireplace. Then he installed the gas connector, which is bendable to fit between the burner pan and the gas pipe coming into the fireplace. The kit comes complete with a brass elbow and brass adapter, but our plumber was able to use our existing connection points. He then lit the fireplace, and checked to make sure there was no leakage at any of the gas connections. There is a bag of sand, which gets poured into the burner pan and should cover it and the burner tube completely. It's fine to let the sand spill over the front and sides of the pan onto the fireplace floor. Then there's a bag of rockwool which gets sprinkled on top of the sand and when the fire is lit, this rockwool gives the burning embers effect which is very realistic! This is a good time to light the flame so you can see if the flame pattern is fairly even. If not, move the sand and rockwool around a bit with a screwdriver. A grate is also included and should be centered over the burner pan assembly. Place the logs on the grate, allowing spaces for the flames to come up between them. There are seven logs included, and we put the biggest ones on the bottom and built up with the smaller ones from there. Move the logs around until you're happy with the flame pattern. The logs are wonderfully painted and look quite real! Lastly, spread the provided lava rock around the outside of the burner pan, across the front and along the sides of the fireplace floor. This log set has made our fireplace look like new, the flames are much higher, put out more warmth, and I only wish we'd made this change sooner.
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High quality parts. Heavy grate and logs. The logs look really nice. I really like the detailed i...
Quality :
5
Seeds Program Review
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High quality parts. Heavy grate and logs. The logs look really nice. I really like the detailed instructions. Makes it easier for those like me that don’t install these regularly. Only second one I’ve done. The kit is very complete. Just need to have a fire box to install it into. And a gas line ran to where it’s installed. Oh and proper venting. I’m using this In an outdoor patio. And when it’s done it’ll look great. The sand, rock wool is provided as well as small black lava rock.
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Quite realistic looking. Materials are all very substantial, in fact takes two boxes to ship the...
Quality :
5
Seeds Program Review
(What's this)
Quite realistic looking. Materials are all very substantial, in fact takes two boxes to ship them. I have installed in a fireplace designed for coal burning, and to get a coal looking gas set that fits this small fireplace costs 4 times what these did. I haven't applied gas yet, although I am a DIY type running gas lines is something I leave to the pros. But I'll have to wait a bit to get a guy to do that, don't want to pay emergency or holiday rates. The assembly otherwise is easy and straightforward, and the packages come with everything needed. These look so good I am looking forward to putting them to use.
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Great product great price
Great product great price
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Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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I ordered 18”, non vented, propane, thermostat light. Received 24”, vented, match light, natural ...
I ordered 18”, non vented, propane, thermostat light. Received 24”, vented, match light, natural gas. Could they have been more wrong?
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I went onto a HD to get details on these...
I went onto a HD to get details on these fireplaces. I wanted one with an adjustable Galen and a remote. The associate went online and told n Who buy this one. It has no remote and no adjustable flame!
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Flexible hose makes to much noise Needs to be none...
Flexible hose makes to much noise Needs to be none whistle type
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