Hello, thank you for purchasing our product! We apologize for the inconvenience as your satisfaction is the most important part of us selling our products. At Alpine, we strive for the highest standard of excellence. If you would, please email us your feedback at info@alpine.com, we'll address the issue and resolve it within 24 hours. You can also contact our Customer Service Representatives at 877-460-4511 by asking for "Consumer Online CS Department." Please refer to case THD0506203 when contacting us. We look forward to hearing from you soon.