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Customer Reviews for American Craftsman 27.75 in. x 45.25 in. 70 Series Pro Double Hung White Vinyl Insulated Window with Buck Frame

Internet #204814577

Model #2846786

Store SKU #1000040280

  • Designed for easy window replacement
  • Decorative exterior frame enhances curb appeal
  • Low-maintenance vinyl interior & exterior with tilt-in feature

Customer Reviews

  • 4.3
    out of 1,131 reviews
  • 83%recommend this product
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Showing 1-30 of 1,131 reviews
Overall, windows were great! Used Andersen American Craftsaman 70 seried Tilt Wash. Replacing 2...
Overall, windows were great! Used Andersen American Craftsaman 70 seried Tilt Wash. Replacing 29 year old Andersen Narrowline windows. Replaced all 17 windows. 2 of the 17 windows had to go back to Home Depot for exchange (one was missing a latch and one the screen was inoperable). On another, the widow was missing the 4 screws to screw into the rough opening (used screws I had). Overall, thanks to YouTube, very easy installation (beware, windows do not come with instructions!!). These are set from the inside. I reused the old jam liners to add to outside stops & front trim - if you can't re-use the old jam liners, you will need to buy trim pieces.
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Response from AmericanCraftsmanSep 11, 2018
Thank you for posting this review. We appreciate your feedback!
  • Verified Purchase
  • Recommended
4 found this review helpful
I love the way the window freely goes up and down very good quality didn't even realize it was An...
I love the way the window freely goes up and down very good quality didn't even realize it was Andersen windows till they showed up very pleased
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Response from AmericanCraftsmanJul 11, 2018
Thank you for posting this wonderful 5-Star review. We appreciate your feedback. Enjoy your new window!
  • Verified Purchase
  • Recommended
The windows are well made and look good installed. The window screen is not one of their best fea...
The windows are well made and look good installed. The window screen is not one of their best features - missing edging in some spots and not always locking. For the price, a good buy and a big improvement over what we had!
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Response from AmericanCraftsmanMay 29, 2018
Thank you for posting this review. We appreciate your feedback!
  • DIY
  • Verified Purchase
  • Recommended
bad quailty control
I bought 8 replacement windows and all of them had some kind of issuee most of the sashes were bowed. Also one had a broken lock. I tryed to call anderson and they said sorry we dont deal with these windows you have to deal with your store. The quailty of these windows could be good and might last but only time will tell.
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Response from AmericanCraftsmanMay 3, 2018
We are sorry to hear of the quality issues that you have experienced with your American Craftsman windows. Your concerns will be reviewed with our Quality Control department. If we can be of further assistance, please contact our Customer Care office at 1-888-504-0005.
    • Recommended
    Quality is ok. I'm a do it yourselfer and it was pretty easy to install. What I didn't like was t...
    Quality is ok. I'm a do it yourselfer and it was pretty easy to install. What I didn't like was that there were options I wasn't told about. Like the full size screen and the extra insulation around the outside of the replacement.
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    Response from AmericanCraftsmanApr 23, 2018
    Thank you for posting this review. We appreciate your feedback!
    • Verified Purchase
    • Recommended
    I'm extremely happy with these windows, they are easy to install. The only problem I have is that...
    I'm extremely happy with these windows, they are easy to install. The only problem I have is that one of the windows was "packed" upside down and the vent stop broke and I'm still waiting for confirmation of receiving a replacement part.
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    Response from AmericanCraftsmanMar 28, 2018
    Thank you for posting this 5-Star review. We appreciate your feedback. Enjoy your new windows!
    • Verified Purchase
    • Recommended
    Reasonably priced. Easy to install
    Reasonably priced. Easy to install
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    Response from AmericanCraftsmanMar 22, 2018
    Thank you for posting this 5-Star review. We appreciate your feedback!
    • Verified Purchase
    • Recommended
    Excellent look and fit. Immediately makes a difference.
    Excellent look and fit. Immediately makes a difference.
    by
    Response from AmericanCraftsmanFeb 7, 2018
    Thank you for posting this 5-Star review. We appreciate your feedback. Enjoy your new windows!
    • Verified Purchase
    • Recommended
    I recently install three of these windows. Decent window for the money but I would not purchase ...
    I recently install three of these windows. Decent window for the money but I would not purchase again. A lot of silicone sealer spilled on sashes and a portion of the inner sash edge gasket missing on one of the windows.
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    Response from AmericanCraftsmanJan 9, 2018
    Thank you for posting this review. We appreciate your feedback!
    • Verified Purchase
    6 found this review helpful
    Several years ago I replaced the existing second floor window wood sashes with American Craftsma...
    Several years ago I replaced the existing second floor window wood sashes with American Craftsman DH 26”x 54” windows. I was looking for a way to increase the insulation value of the windows and still be able to clean them so I added another DH 24”x 54”on the outside. Now I have two double pane windows with the existing aluminum storm window. A picture is worth a thousand words. Good durable maintenance free windows, still easy to clean, much warmer,,, perfect.
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    Response from AmericanCraftsmanJan 2, 2018
    Thank you for posting this wonderful 5-Star review. We appreciate your feedback!
      • Recommended
      5 found this review helpful
      Great replacement windows. Easy to install. Very Satisfied.
      Great replacement windows. Easy to install. Very Satisfied.
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      Response from AmericanCraftsmanDec 7, 2017
      Thank you for posting this 5-Star review. We are glad to hear that you are happy with your new windows! We appreciate your feedback!
      • Verified Purchase
      • Recommended
      Fit perfectly. My first replacement window job. I installed 2 in less than two hours. My grandmo...
      Fit perfectly. My first replacement window job. I installed 2 in less than two hours. My grandmother loves them also.
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      Response from AmericanCraftsmanOct 30, 2017
      Thank you for posting this 5-Star review. We are glad to hear that you had no issues with the installation and that your grandmother is happy with her new windows! We appreciate your feedback!
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Excellent- exact measurements just what I wanted for less.!
      Excellent- exact measurements just what I wanted for less.!
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      Response from AmericanCraftsmanOct 26, 2017
      Thank you for posting this 5-Star review. We are glad to hear that you are happy with your purchase!
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Overall a sturdy window. They operate easily. Quality control is a little off as the screen slide...
      Overall a sturdy window. They operate easily. Quality control is a little off as the screen slide lock holes are not cut in every window, not sure what to do about this now. They definitely increased energy efficiency as I had two windows side by side and only replaced one for a few days to notice the difference. There was easily a 10-20 degree F difference between the two. Overall I wish the design had a more slim buck frame and frame around each pane so that there was not so much light loss.
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      Response from AmericanCraftsmanSep 12, 2017
      Thank you for posting this review. We appreciate your feedback!
      • Verified Purchase
      • Recommended
      I've purchased 50+ of these windows over a five year period, as I update two rental properties. W...
      I've purchased 50+ of these windows over a five year period, as I update two rental properties. While the design has evolved with some minor changes (some good but most seem to be made to cheapen the product), the overall quality of the product has deteriorated. It has become necessary to inspect and often rework/repair the windows prior to installation. The most common problems involve to condition of the track in the corners. Numerous windows have required the track at an upper corner be trimmed because it was either incomplete or totally not done at the factory. And the waste from the angular cut at the bottom is often left behind, and at times glued in place. Another recurring issue is the screw which holds tension on the upper sash often interferes with the travel of the sash. AND, the design of the side tensioning bar is horrible, as it requires super human strength to deploy and often strips during use. If it wasn't for matching the previously installed units I would not purchase these windows. As it stands I have a technician coming out to attempt to repair a window which the upper sash will not lower, which is obviously caused by the aforementioned track issue.
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      Response from AmericanCraftsmanSep 12, 2017
      We are sorry to hear that you are unhappy with your purchase. Please contact our Customer Care office at 1-888-504-0005 to discuss options to correct these issues for you.
        23 found this review helpful
        These final four windows were the last many I replaced in my house. My entire house has now been...
        These final four windows were the last many I replaced in my house. My entire house has now been replaced with American Craftsman from Home Depot. My brother and I replaced all of them ourselves. If you do your measurements correctly, and watch the YouTube videos posted by American Craftsman, they are very simple to install. Both the top and bottom tilt so you do not have to go outside to clean anything. The packaging of the windows is by far some of the best packing I have seen. These were so worth it, and I am very pleased with the quality. The evening after we finished, I actually noticed that my AC was not running near as often. The windows will pay for themselves with the reduction of my heat and air. As always North Raleigh Home Depot, thank you again. When my house is finished, Home Depot will have supplied every item for my entire home makeover, and no contractors have been hired.
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        Response from AmericanCraftsmanJun 5, 2017
        Thank you for taking time to post this wonderful 5-star review. We are glad to hear that you are happy with your purchase. We appreciate your feedback! Enjoy your new windows!
        • DIY
        • Recommended
        3 found this review helpful
        I needed to replace a window quickly for a friend selling their house. The double hung window I w...
        I needed to replace a window quickly for a friend selling their house. The double hung window I was replacing broke during the house inspection. This window was perfect as a replacement window. Home Depot had it in stock and the instructions were clear and simple. I went to her house during our lunch break and removed and replaced the window in 50 minutes. I am not a professional but consider myself handy with tools. The window works very smooth and is of very good quality. I would recommend this window to anyone looking for replace windows.
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        Response from AmericanCraftsmanMay 10, 2017
        Thank you for taking time to submit this wonderful 5-star review. We are glad to hear that you are pleased with your purchase. We appreciate your feedback!
        • Verified Purchase
        • Recommended
        4 found this review helpful
        Shipped to my store fast and received email notification it was ready to pick up. My house is al...
        Shipped to my store fast and received email notification it was ready to pick up. My house is almost 140 years old and is challenging to install anything. My window frames and sills were mostly rotted away and required rebuilding. The window was very easy to install by myself, I'm a 5' tall very handy female, and turned out great. Such an improvement over the original windows. Installed properly, this window can be opened with one finger pressure and glides open like a dream. I love the double hung feature and prefer to open the top portion of the double hung window. Neat alternate locking feature allows you to leave the window open safely because it doesn't allow the window to be fully opened for someone to fit through. The window is solid, sturdy and was shipped securely to avoid damage. Met all my expectation and then some!
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        Response from AmericanCraftsmanApr 20, 2017
        Thank you for taking the time to submit this wonderful 5-star review. We are glad to hear that you are pleased with your purchase. We appreciate your feedback!
        • Verified Purchase
        • Recommended
        12 found this review helpful
        When windows came in, the had damage to them that was caused during packing, not shipping. I call...
        When windows came in, the had damage to them that was caused during packing, not shipping. I called the manufactures and they won't do anything unless I return them. I can not return they had to be installed the way they were due to the fact that I was on a tight time limit and had to put them in to fill the openings. I was told in an email I may receive a partial cash refund due to this inconveinence but as of yet I haven't heard anything more. The security tabs were busted which are molded into the window frame and can not be replaced. I am very disappointed in your product and the service I have received from Home Depot.
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        Response from AmericanCraftsmanMar 8, 2017
        We are sorry to hear of the issues you have experienced. Please contact our Customer Care office at 1-888-504-0005 to discuss options to resolve these issues for you.
        • Verified Purchase
        2 found this review helpful
        Great Double Hung Window for a Great Price! Easy online purchase, easy pickup, easy installation...
        Great Double Hung Window for a Great Price! Easy online purchase, easy pickup, easy installation! I plan on replacing the windows in my whole house with these windows!
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        Response from AmericanCraftsmanFeb 9, 2017
        Thank you for taking time to submit this review! We appreciate your feedback!
        • Verified Purchase
        • Recommended
        Easy to install. Product quality was good, but lots of silicone smeared on the glass and inconsis...
        Easy to install. Product quality was good, but lots of silicone smeared on the glass and inconsistent beads around window...but, the size was spot on and the finished install looks great.
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        Response from AmericanCraftsmanDec 7, 2016
        We are glad to hear that you are pleased with the easy installation of your new window. We appreciate your feedback!
        • Verified Purchase
        • Recommended
        Window was even better quality than expected. Shipped and...
        Window was even better quality than expected. Shipped and packaged in a wooden frame and cardboard. (most are in packaged in plastic only)
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        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
        Garbage
        It's going back! I bought this to replace an old wooden window. After taking it out of the box, I tried to close and lock the window, I had to force the top window upward into the frame before it would go high enough to lock. Then I noticed that the window gasket was not between the panes and was stuck outside in a glob of silicone. And why would a company make a window that does not have a locking screen? If you have kids or pets, forget ever having the window open!
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        Response from AmericanCraftsmanJun 13, 2022
        Hello. We apologize you were dissatisfied with the window. Please contact Customer Service at 1-888-504-0005 if you'd like further assistance. Thank you. AmericanCraftsman
          pretty good replacement window....
          pretty good replacement window.
          by
          • Verified Purchase
          Good replacement window value
          Well made window & frame. Fit perfectly to size described. Operates smoothly & closes tight
          by
          • Verified Purchase
          • Recommended
          My window arrived undamaged and installed easily. I installed this...
          My window arrived undamaged and installed easily. I installed this in an duplex I own. I’ll probably install more of these windows (15) in the near future.
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          • Verified Purchase
          Showing 1-30 of 1,131 reviews