I bought two Craftsmen Windows by Anderson to replace the hopper windows in my finished basement ...
December 31, 2016
I bought two Craftsmen Windows by Anderson to replace the hopper windows in my finished basement in Dec 2014. I paid a window installer so they would be installed correctly. Windows opened and closed well and I was happy. I went with the Craftsmen argon filled windows as they were off the shelf at Home Depot and appeared to be good quality.
Two years later, I’m sitting in the basement and it hit -6°F outside. I hear a two or three loud pops! The inside pane cracked. I bought another window at HD the next day and replaced the broken one. It was winter, I had to replace right away.
I called Anderson and they said it’s not covered under their warranty. As far as I'm concerned, the main function of a window is to not break under normal use.
Do NOT buy Anderson Windows or Craftsmen by Anderson Windows!! They do not stand by their product or Warranty!
Would rate it a 5 if Anderson stood by their products.
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Response from AmericanCraftsmanJanuary 5, 2017
We are sorry to hear of the issue that you have experienced with your American Craftsman window. The American Craftsman limited lifetime warranty covers seal failure and the cost of any replacement parts, however it does not cover cracked or broken glass for any reason. For additional warranty information, please visit www.americancraftsmanwindows.com.