We purchased this spa during Presidents Day Sale at half off. For the money this is a great purchase! We first ordered a different spa from Home Depot but after looking at the motor type, talking with the manufacturer were told that it would not be sufficient for Colorado weather. Home Depot was awesome at conferencing us in to figure out exact specifications on this hot tub. I can not believe how great the customer service agent was with us, and called me back several times! The man delivered it ahead of original schedule and was careful with the delivery to ensure he would not damage it. The tub is the perfect size for 2 but you can fit 3 people. We had a professional installer come out and switch it to the optional 240. He stated this is a top of the line motor, the finishes are good, Jets have two controls to determine level of massage. Heater runs while your in it, which I found out some do not. Has an automatic OH (overheat shut off) if reaches 110 degrees. Didn't realize the locks for the cover were in the bag with the manual, until the installer left so going to drill those in place today. This aids in kids not getting in the tub without your knowledge. Were very happy with Home Depot and this tub!`~
Easy to Clean, Lots of Features, Easy to Install, Looks Great, Stylish, Nice Design
Everything went off well with one exception.
Spa arrived drop shipped from manufacturer: well packed, in showroom condition.
Was just a bit taller than expected by 1/2 inch; which meant modifying the front door frame to get it back to the backyard the only way to get it there. Fortunately, I can repair easy enough with some parts from; you guessed it: Home Depot.
Once in place; filled it, plugged it in and soaked the next day.
If I could have built the spa to my own personal specifications; I would not have the waterfall and change a couple jet locations. Otherwise, I am satisfied with my purchase; a good product at a good price.
Lots of Features, Good Size & Weight, Easy to Use, Sturdy, Looks Great, Easy to Install, Stylish, Nice Design
I've had a 5 person tub & now this. The 5 person is like a soup bowl. This is like a toaster. You have your "two beds" and that's it. That took some getting used to. That said, this is a very well made tub! Very well insulated, which in the long run, means it works just fine on a dedicated 110 line.
Read the owners manual and everything will be fine except if you are converting to 240V. There is...
October 19, 2019
Verified Purchase & Recommended Product
Read the owners manual and everything will be fine except if you are converting to 240V. There is a jumper wire that must be removed before you rewire for 240V. The rest of the info in the manual is easy to understand and the spa works as advertised.
A couple of problems, otherwise the spa works great. After...
December 18, 2019
A couple of problems, otherwise the spa works great. After the spa heated up we started noticing water dripping out the bottom. The front and right end panel were removed to find two leaks,both leaks were due to gluing issues with two small tubes atop of the jets connector. The panels are not easily
The overall product is good.. the temperature control button does not work. You can turn the temp...
March 08, 2020
Verified Purchase & Recommended Product
The overall product is good.. the temperature control button does not work. You can turn the temperature up but the cool down button doesn’t work. We’ve called and a warranty claim has been issued. We’re still waiting for that repair. It’s been close to 3 weeks. Not being able to control the temperature is frustrating. The delivery was not as organized as it should have been. We received an email one morning saying it had been delayed until the next week, then around lunchtime on the same day we received a call stating that it would be delivered the next day... we’re excited to have the cool down button repaired. It certainly limits the amount of time we can spend in it with the temperature being at max temperature
Purchased less than a year ago, leaking tub. Called the company (CalSpa, which owns American Spa) - cant get anyone to fix the problem. Local people wont touch this tub since the manufacturer will not pay them for the repair. ie - there is no warranty. This all started pre-COVID, now they wont return my calls or emails.
RUN, dont walk, from this complany - PLEASE!!