This is my first hot tub purchase for an above ground spa, and I must state, I am shocked at the wonderful fun this tub has brought to my family. First: Delivery: After knowing the date/approx time of the delivery, I arranged for a "hot tub" moving company to bring the tub to my back lawn and place it on my slab. This was done for a fee of $250 and was WELL worthwhile. They made it look like child's play.
I then contacted my electrician who came over and hooked up the 240 volt system and soon, the water was flowing. It took about 30 min to an hour to fill. After checking all the bells and whistles, I noted a leak from the frame. I took off the cover to note one of the hoses to a diverter was loose and leaking.
I contacted CalSpa, in California (watch out for time changes!) and they were better than phenomenal. They allowed me to use a local vendor for the repair (and who is 5 blocks from my home in South Fl.) and paid for the service to the vendor.
The hot tub repair company showed me how to use the tub, set up the chemicals and raved about the quality of CalSpa pools.
The workmanship is excellent, the customer service (ask for Jade) is to die for, and the tub is exquisite.
The sound system PUMPs base, and is of great quality (simple blue-tooth connection to any source), the jets are so powerful, they push you away from the seat, the jets are plentiful and easy to use, the lights are amazingly beautiful and the waterfall looks great.
All in all: A fantastic purchase. I would not hesitate to purchase one of these tubs from CalSpas again, and in an age of retail where one lives and dies by reviews: Consider this 5 stars. I note other people talk about lack of insulation: I live in South Fl, it has held temperature perfectly with no issues and another person mentioned a lack of clips for the top. My tub had clips for every corner.