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Customer Reviews for American Standard Chatfield 8 in. Widespread 2-Handle Bathroom Faucet in Legacy Bronze

Internet #206310467

Model #7413801.278

Store SKU #1001514901

  • 3-hole installation
  • Beautiful and tough; scratch and corrosion resistant finish
  • Speed connect system allows easy installation

Customer Reviews

  • 4.3
    out of 751 reviews
  • 81% recommend this product
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Showing 1-30 of 751 reviews
False color!
Very very disappointed in their idea of brushed nickel. It has way to much of a gold tint in them. Had Plummer install when I was not here when he opened the box, but I wasn’t and they were installed. Not happy at all!!!!! The faucet themselves are good.
by
Response from AmericanStandardBrandsFeb 9, 2023
Hello S. Klimek,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. Home depot does have a 90 day return policy with copy of receipt if you need to return them. If you have further questions please contact us at 1-800-422-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
Quality issues. It's frustrating to receive two defective products straight from the box. The fir...
Quality issues. It's frustrating to receive two defective products straight from the box. The first faucet has its aerator slanted and stuck. The second faucet has a leaky T-connector. The T-connector is very difficult to take off once snapped in. I am unable to remove and return the faucets now (without cutting the cable).
by
Response from AmericanStandardBrandsJan 11, 2021
As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Your American Standard Consumer Connection Team. AmericanStandard
    Corroding / peeling after 9 months! Do not recommend
    Installed this faucet in December 2019 and it’s corroding and peeling already. I do NOT recommend this, check out the pictures
    by
    Response from AmericanStandardBrandsOct 9, 2020
    Kshea1498,
    Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team AmericanStandard
      1 found this review helpful
      Splotchy finish.
      Functions well, but the finish is impossible to keep "clean". It is permanently splotchy
      by
      Response from AmericanStandardBrandsAug 18, 2020
      Hi JCraig,

      We are sorry to hear about the poor experience you are having with the finish on the Chatfield WS Bathroom Faucet. Typically, spotting on a faucet is indicative of hard water and when left to evaporate on the faucet leaves behind mineral deposit. Wiping the faucet dry after with a soft cloth after every use would prolong and minimize this occurrence. Should this not be applicable, please call into our Canadian Customer Care 1-800-387-0369 M-F 8am-6pm EST and a Customer Care Representative would be happy to resolve the matter with you. Your American Standard Customer Care Team, Kim AmericanStandard
      • Verified Purchase
      I bought two for a double vanity. One worked fine, the other leaked right out of the box, right n...
      I bought two for a double vanity. One worked fine, the other leaked right out of the box, right near the end where the two pieces meet. I had trouble finding another one to match the one that worked. I tried to call customer support, but gave up and bought another online, because I couldn't find one in the 3 stores I went to that were in my area. I bought a couple of other faucets of another brand and I feel like they were easier to assemble and had better quality parts. They were smaller but they also cost less in the same finish. Overall I think 3.5 stars would be a fair rating for this faucet. I would have recommended it if the one hadn't leaked straight out of the box.
      by
      • Verified Purchase
      1 found this review helpful
      Invisible problem
      This faucet looks nice, but the lever for opening and closing the drain is designed terribly and doesn’t work. I took it out to work on it and now it can’t be replaced because of its shape and interference from the wall. I can’t think of a solution so it looks like I’m going to have to replace the entire faucet assembly. Terrible.
      by
      Response from AmericanStandardBrandsAug 1, 2020
      pop72 I'm sorry to see you aren't completely satisfied with your American Standard Chatfield faucet.. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
        • Recommended
        3 found this review helpful
        I love the style of this faucet...beautiful and elegant and the price is right. According to my c...
        I love the style of this faucet...beautiful and elegant and the price is right. According to my contractor, it is easy installation. I would recommend this faucet.
        by
          • Recommended
          Corroding after 9 months
          The faucets looked awesome. I bought three and installed them in Sept 2019. Now they are corroding on the faucet tip. The copper is leaching out or corroding enough to where it literally is being disintegrated. Not sure what to do, but i'm going to have to replace. I've never had any other problems with oil bronze faucets at a different house so I'm not sure why its happening here.
          by
            2 found this review helpful
            Expected Better Quality
            I had two sets professionally installed recently. For $109 I thought this would be better quality. Up top, the look is pretty (brushed nickel had a gold tint) and modern, but it is underneath where the problems are. The drain pull is VERY problematic, gave the installer a hard time because it kept separating. Underneath the connectors interfere with the water line and is made of cheap plastic. It came out the first time I used it. The screw that is supposed to hold the rod in place is mounted in cheap plastic! (Shame on them-the designers should know better than this) Thus it’s not ever right enough to hold the rod securely, can’t over tighten lest it strips. Ugh. Chintzy, as my grandfather used to say. I’m afraid to even use the drain pull it’s so bad. I still don’t know how to resolve it because I’m not paying more $ to have another pro waste time on it.
            by
            Response from AmericanStandardBrandsJun 15, 2020
            SBenjamin,
            I'm sorry to see you aren't completely satisfied with your faucet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
              2 found this review helpful
              The faucets are sleek and the chrome is lovely, but I was hoping they would be more elegant.
              The faucets are sleek and the chrome is lovely, but I was hoping they would be more elegant.
              by
              • Verified Purchase
              • Recommended
              Great value!
              I researched many faucets and finally settled on this one for its look and value. Removing my old faucet was difficult but this install was very easy so I am happy with my purchase.
              by
                • Recommended
                Beautiful faucet at at a good price
                Recently remodeled our bathroom and I wanted a faucet that mounts right on the sink with no base. This set was perfect and looks beautiful and very shiny.
                by
                  Easy installation and beautiful look
                  This faucet took little time to install. The handles operate very smoothly and allow you adjust to your desired temperature. I'm overall very satisfied with this purchase and definitely recommend.
                  by
                    • Recommended
                    1 found this review helpful
                    beautiful and tough
                    Bathroom faucet is very nice. Speed connection system very easy to install. It has a clean modern design and looks expensive.
                    by
                      Nice hardware. Fit and finish are real good. ...
                      Nice hardware. Fit and finish are real good.
                      by
                      • Verified Purchase
                      This fixture gave new life to what was once traditional....
                      This fixture gave new life to what was once traditional. Very stunning polished chrome. Love it.
                      by
                      • Verified Purchase
                      Love the style. Simple, but looks fabulous! Modern, yet looks classical enough to be suitable f...
                      Love the style. Simple, but looks fabulous! Modern, yet looks classical enough to be suitable for many decorating styles.
                      by
                      • Verified Purchase
                      • Recommended
                      It looks great my wife loves it and very simple to install
                      It looks great my wife loves it and very simple to install
                      by
                      • Verified Purchase
                      • Recommended
                      This chatfield faucet was very easy to install, looks better then I expected very easy to underst...
                      This chatfield faucet was very easy to install, looks better then I expected very easy to understand instructions.
                      by
                      • Verified Purchase
                      • Recommended
                      Gorgeous chrome with a modernized unique style. Super smooth 90-degree turn handles. Aerated and ...
                      Gorgeous chrome with a modernized unique style. Super smooth 90-degree turn handles. Aerated and efficient water flow. Very easy 3-hole (8-inch) installation – both handles and the spout are held by plastic rings and easily twist on. Quick connect common lines, while the main water lines are built-in, color coded for hot and cold, thin, flexible and long enough to reach most installations. Includes a chrome drain and pop-up rod. The drain didn’t require any plumbers putty as it had a preinstalled seal build-in. The pop-up rod was a bit tricky since after being installed it would constantly get in the way of the T-shaped quick connect (see pics), regardless of it being in the front or the back. This was mostly limited to my installation because of the tight space of the pedestal sink. I will move it to the back and attach the quick connect to the wall to keep it out of the way. I like the look and operation of this AS Chatfield and it certainly brought a new spark to the guest bathroom. I can definitely recommend it.
                      by
                      • DIY
                      • Recommended
                      2 found this review helpful
                      Faucet fixture was defective (plastic connector) which resulted in water shooting into the vanity...
                      Faucet fixture was defective (plastic connector) which resulted in water shooting into the vanity. Installer had to purchase additional parts to secure which added to my labor charge. Photo attached below illustrates the black plastic part that was defective.
                      by
                      Response from AmericanStandardBrandsDec 26, 2018
                      Ron, thank you for your review. We apologize for the inconvenience that you experienced. Please contact us directly at 800-442-1902 so we can assist you. Sincerely, American Standard Tech Team AmericanStandard
                      • Verified Purchase
                      4 found this review helpful
                      This is the second time I've purchased this faucet for a bathroom upgrade. It's very classy looki...
                      This is the second time I've purchased this faucet for a bathroom upgrade. It's very classy looking and the quality is unquestionable. Two years and no problems whatsoever. It has lifted my bathroom from mundane to quite well appointed as the brushed nickel finish matches all my other hardware fittings perfectly. It has exceeded all my expectations.
                      by
                      • Verified Purchase
                      • Recommended
                      3 found this review helpful
                      Awesome faucet and beautiful addition to our newly renovated bathroom. Easily installed and desig...
                      Awesome faucet and beautiful addition to our newly renovated bathroom. Easily installed and design is both relaxing and fashionable. My wife loves the brushed appearance and we are planning to purchase another one for the first floor bathroom. Had it for a few weeks and just wonder why I didn't change it sooner. Met all expectations and added to the overall beauty of the bathroom.
                      by
                      • Verified Purchase
                      • Recommended
                      I love the color! It's a darker bronze color but is not black. Easy to install and looks very n...
                      I love the color! It's a darker bronze color but is not black. Easy to install and looks very nice with my granite vanity top.
                      by
                      • Verified Purchase
                      • Recommended
                      It is an excellent product, made with quaility.
                      It is an excellent product, made with quaility.
                      by
                        • Recommended
                        The product was great. The price was right just installed it. I am not a plumber but it was very ...
                        The product was great. The price was right just installed it. I am not a plumber but it was very simple to install not a lot of tools required. The faucet handles work very easy you don't have to use pressure on the handle to shut the water off or turn it on Looks great in the bathroom and the wife was pleased that it was done quickly and looks good. Will be buying another for our master bathroom. No problems would reccommend this product.
                        by
                        • Verified Purchase
                        • Recommended
                        A quality faucet that is very easy to install. It has a clean, modern design and looks expensive....
                        A quality faucet that is very easy to install. It has a clean, modern design and looks expensive. I had originally ordered another faucet for a bathroom vanity makeover. After close examination of their construction, I could not justify a $40 price difference. Most modern faucets use ceramic disc cartridges. Replacement cartridges for American Standard are only $8 and are likely to need replacement over a typical 15 year faucet life span. Hot and cold side use the same cartridge. Direction of operation is set by positioning a limit adapter during cartridge installation. No tools are needed other than a 5/8" wrench to connect the supply lines at the under cabinet valves. Highly recommended.
                        by
                          • Recommended
                          9 found this review helpful
                          Simple install. Looks beautiful.
                          Simple install. Looks beautiful.
                          by
                          • Verified Purchase
                          • Recommended
                          This was by far one of the easiest faucets I've installed. Don't overtighten plastic faucet bush...
                          This was by far one of the easiest faucets I've installed. Don't overtighten plastic faucet bushings but you have to crank on them pretty good to get them to tighten up, might consider adding a rubber gasket seal applied to under faucet handles to provide grip on smooth surface vanities. Great product and great price point.
                          by
                          • Verified Purchase
                          • Recommended
                          1 found this review helpful
                          INSTALLATION WAS EASY. We love the design. Easy to keep it clean.
                          INSTALLATION WAS EASY. We love the design. Easy to keep it clean.
                          by
                          • Verified Purchase
                          • Recommended
                          2 found this review helpful
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