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Customer Reviews for American Standard Beale Single-Handle Pull-Down Sprayer Kitchen Faucet with Selectronic Hands-Free Technology in Polished Chrome

Internet #207206908

Model #4931380.002

  • Polished chrome finish offers a bright, highly-reflective shine
  • Turns on and off with a wave of your hand
  • Two different spray patterns with a convenient pause button

Customer Reviews

  • 4.3
    out of 57 reviews
  • 84% recommend this product
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Showing 1-10 of 57 reviews
Look at these two pictures before you install this thing or try to use it!
Even if you don't do the installation yourself... so you know how to troubleshot your sink and keep it working. My plumber hates the high tech electronic stuff so of course he put this in all wrong. The sensor wasn't working and I vaguely had remembered reading in the reviews something about a sticker with an arrow on it that was the wrong way and led people astray ... I told the plumber about this beforehand and sure enough the arrow stickers on the solenoid made no sense. Sure enough I watched the video after he left and saw the 'flow' arrow is actually stamped into the off-white plastic thingy (see pic) ... it's impossible to see while you're under the sink, and hard to see even when you have it right in front of your face in good conditions standing upright. That said, I flipped it the proper direction and it was still not working. Also, the little switch on that solenoid has to be turned 'off' for it to work. (see other picture) Counterintuitive anyone? Still didn't work and I remembered that the batteries were installed already when I opened the box, I thought maybe it had a tab I needed to pull. Nope, no tab, HOWEVER one of the batteries was pre-installed upside down! Once I got all these things sorted, the sensor worked. WELL, kind of. It arbitrarily turns itself on. Sometimes it turns itself back off, and sometimes it doesn't. I thought my husband was getting too close to it and triggering it, but the first night we were in the next room watching TV and the thing was going on. So, with the idea of it just popping on any time it wants and running up our water bill fresh in my mind, I closed the little slide thingy and am just turning it on and off manually. Any suggestions as to what may be happening would be great, because I can't take another hour of American Standard hold music. In spite of it all, I still have hope and I really do love the faucet.
by Jen
1 person found this helpful
I had the faucet professional installed by a licensed plumber 3 months ago. The sensor turns the ...
I had the faucet professional installed by a licensed plumber 3 months ago. The sensor turns the water on but it still drips when I use the sensor to turn it off. The faucet used to drip every 2-3 seconds, and the situation is getting worse and worse day by day. Now there will be a water stream if you use sensor to turn off the water. :(((((
by Yan
Response from AmericanStandardBrandsDec 12, 2019
Yan,

Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team AmericanStandard
First, the base of this faucet is tear-drop shaped - so be aware that if you have a tight flange ...
First, the base of this faucet is tear-drop shaped - so be aware that if you have a tight flange on your sink, it takes up far more room then it appears to in the pictures. The escutcheon plate that covers the edge of the sink is north of 2" so it needs a lot of room. Second, the cables and connections that come out of the bottom of this are rather short in my opinion. In my particular installation, there isn't a ton of room behind the sink so you're working with your fingertips to make connections, etc. If the solenoid hose and wire were 4-6" longer, it would have been a game-changer. Third, the connection between the faucet and the solenoid is ultimately why I'm returning this thing. They use this stupid little connector with tiny pins - I poked at mine for 30 minutes and couldn't get it to connect - it appears to be a super tight connection and if the pins aren't aligned perfectly, it won't connect. On a workbench in a warehouse this isn't likely as much a problem as it is when you're laying on your back inside a cabinet with no light and the edge of the cabinet digging into your skin. I don't have the patience to see this through. Truthfully though, without all the drama - my connector wouldn't go into the cable, and I don't have time to wait for AS to send me a replacement or whatever - I need a working sink - so this thing is going back. I'm switching to a non-smart, non-powered, easily engineered faucet. Done.
by Strider
Buy it if you're thinking about it
My wife and I run a small property renovation and rental business in western Pennsylvania. As a homeowner, as a landlord, and as a home improvement contractor with a good deal of experience in kitchen renovation, there’s very little I could say against this faucet. The installation process is much simpler than it is for other similarly technologically advanced faucets. All the components work exactly as promised. It’s a high pulldown faucet but it doesn’t arch so high that it would cause problems with low overhead cabinets. It’s a very good-looking faucet without being pretentious or overstated. There are a few things, however, that I’d warn you about if you are attempting a DIY installation. Integrated water leads, where the inlet hoses are permanently attached to the faucet, are a fact of life when it comes to high-end kitchen and bathroom faucets. I don’t like them from an installation standpoint. Especially when you’re installing under a good-sized sink, coiling the excess to stow it away is always problematic. This is because when you turn the faucet on or off, the quick changes in pressure in the water leads always cause the inlet hose to shift quickly, to jump in place a bit when you turn the water on and off. If you’re not very careful about how you coil and stow long integrated leads, it’s very easy to put things in a position when the hose typically jumps and knocks against the sink as the flow switches on and off, producing an undeniably scary sound for a faucet user who doesn’t care how the faucet works and doesn’t know whether the sink is just three more knocks away from falling out the bottom of the counter. Integrated water leads like these also typically end in standard 3/8-inch screw-in compression nuts with integrated rubber washers, and this faucet is no exception. If you have half-inch water supply outlets (quite common in the USA), you’ll need to buy fittings to adapt the compression nuts to the size of the outlets. This becomes a complicated in-store purchase far too easily, and you might end up buying a universal water inlet adapter set. You’ll also need thread-seal tape and you’ll need to learn how to use it in order to take care of the problem. To my mind, this ultimately negates the value of integrated water leads in a faucet. It’s too easy to install the solenoid motor that shuts the faucet on and off backwards, especially since, in a typical installation, the sticker on the motor that says “up” faces downward when installed correctly. If the faucet doesn’t turn fully off when you activate the switch the first time, but continues to trickle, you’ve put the motor in backwards. That being said, it’s far easier to put in the components that make the sink turn on and off automatically than I expected. Kudos to American Standard for an outstanding design. I would not be surprised to see this feature turning up on a lot of new faucets in the years to come. The faucet will sometimes turn off and on by itself if you release a heavy cloud of steam into the sensor, such as when you’re draining a pot of pasta into a colander sitting in your sink. This is usually not much of an issue, but it can be startling The integrated sprayer design is impressive. The hose is not the stiff black braided plastic that cheaper pulldown and pullout faucets typically utilize for their hose, but a more supple silver-colored braided hose. The head is connected to the hose with a ball joint, another high-end feature, further increasing the utility of the sprayer head Even the weight is well-designed and moves more easily under the sink than the standard plastic-coated metal weight you usually see on pulldown faucets of this type. The mount connecting the faucet to the counter is a standard, time proven design, a nut with three screws which, correctly installed, leaves you with a rock-solid base that can be loosened and adjusted if you don’t get things right the first time. Faucet manufacturers constantly try to improve on this mount, I’ve found. The original is always more solid and less problematic. My overall advice is to buy this faucet if you’re thinking seriously about it. You get real value for your money. You have a world of choices that are worse than this faucet, very few that are as good, and practically none that are realistically much better or more reliable. This is an excellent investment for a main kitchen faucet in a variety of settings.
by BuyerBeware22
3 people found this helpful
Awesome Faucet
I've owned a lot of different faucets over the years and have to say that this has been my favorite. Other than a couple snafus with the installation, my experience with this has been great. I love the look of it. It's big, sturdy and looks expensive. I had a hard time making the connection to the solenoid underneath the sink because I have a very deep sink and the connection is very high up and close to the bottom of the faucet and it was very difficult to get the 2 pieces to fit together. Also, the solenoid has a sticker on it showing which way is up but whoever put it on at the factory put it on the wrong end and even though the solenoid is imprinted with an arrow pointing up, I didn't pay attention to it since the sticker was way bolder. So after installing it, the faucet wouldn't work and it took me awhile to figure it out. I had to take everything apart and start over. I also felt the sticker showing where to place the weight was too high up on the line and I could only pull the faucet out a few inches so I had to move that down. The water pressure is not as great as with my previous faucet but that could possibly have something to do with the little screens you place in the valve. They could be slowing the water down a bit. Other than that, I love it and the motion sensor works flawlessly.
by JoeFromOH
1 person found this helpful
Best Faucet Ever
This is the greatest facet ever! To me it all starts with the instructions and these ones read easy and are very thorough. Do not be intimidated by the battery pack and wires they install as simple as a television remote. The convience of this product to control the automatic vs manual is as easy as sliding the cover over the sensor. The automatic sensor works from about 4 to 5 inches from the eye of the sensor and you just place your hand in front of the eye to start and stop the water. This is a great product to have if you are the chef at home to keep your faucet free of contaminates when handling raw meats. Besides being great to prevent cross contamination this product is very stylish and will instantly upgrade the look of your kitchen decor. I highly recommend this product.
by Skye06
nice advance in faucet technology
Let's get this straight: the sensor turns the water off only if the handle on the side is tilted out to the on position. Once the sensor has turned off the water, if the handle is still on, the sensor will then turn the water back on. The sensor does not change the water temperature. I installed this on a stainless steel three hole sink. The holes were about 35mm diameter, and the shank will easily fit through any of those holes. The problem is that the mounting ring is oblong and larger than the spout base, and it interfered with the lip at the back of the sink. About an hour with a Dremel, three cut off wheels, and a couple stones, and the hole was out to about 43mm front to back, and properly shaped for the shank and ring. Once that was done, it only took about 90 minutes to install the faucet. Part 3, the screen filters were a little hard to find because they are so small and through the plastic bag they look like O-rings. All the connections were easy to make, and none leaked. The electrical connectors are impressively secure. The sensor on this faucet would not completely stop the water; there was still a trickle. I called 1 (800) 442-1902, waited 20 minutes on hold, and American Standard said the problem was the solenoid. They are are sending a free replacement by overnight delivery. I expect it will take a max of 15 minutes to replace the solenoid. The faucet left me with two holes in the sink to cover. If you want the escutcheon to mount the faucet and cover the holes, that's significantly more money. The faucet towers almost 18 inches over the top of the sink. Accordingly, you get great leverage with this thing, and while you might think that it wobbles, if you look closely you can see that the sink is flexing; the faucet remains solidly in place on the sink. Just follow the directions, and the faucet mounts securely to your sink. As you can see in the photo, this is a beautiful faucet. I like the ability to change between a stream of water and a spray. The flow is much improved from the old faucet.
by MasterofDisaster
1 person found this helpful
Flawless hands-free operation with manual override
This is another elegant faucet from A.S. The Chrome is beautiful and fairly fingerprint resistant. The Beale model has an electronic sensor for hand-free operation allowing you to simply wave your hand in front of the faucet spray head to turn it on or off. In my experience it worked very well within a couple of inches and did not accidentally trigger from other movements while washing the dishes. In auto mode, there is a small led light that illuminates when the water flow is on. There is also a manual mode which is activated by pulling down a small shutter-like cover over the sensor. In this case regular manual operation is the only option using the handle selector for on/off and water temperature adjustments. There are two water flow patterns with a regular aerated stream and a wider spray that widens with distance. They are switched via a rocker-style switch which stays in the position that it’s left in. There is also a pause button to temporarily stop the water flow, but it has to be held to pause and water flow is resumed once it’s released. The pullout hose is smooth and the weight under the sink along with the built-in magnet in the faucet pull back the hose and snap it in place. The faucet width is a bit on the wide side measuring about 1.25” near the spray head. Installation was simple and very similar to other faucets with the exception of the extra wires and small electronic module. The harder part was removing the old crusted-on faucet. This faucet only installs with the handle on the right! The water supply cables are (slightly) color coded and go directly into the faucet water lines. Inside the faucet they combine into one and go into the small electric module which controls the water flow via the sensor. On the module there is a main water flow shut off valve which is a nice feature. From the module there is a wire going out to the battery (4x AA included) compartment which can be mounted anywhere under the sink. Unlike other battery compartments I’ve seen, this one has a rubber gasket all around the edge to keep water out. The only criticism I have is that the faucet did not come with an Escutcheon (cover/face plate) to cover the other two holes. So without it, this faucet is only suited for a single-hole installation. At this price point the Escutcheon should be included, especially considering that cheaper faucets come with one for dual installation. Also, would be nice if an AC adapter was included (it’s optional) to be able to directly plug it in to an outlet instead of using batteries. Btw, to save water in the auto mode, it will automatically shut off after 5 minutes if the water is left on. Great feature to save water from playing kids and wondering pets. Overall, this is a very nice high quality faucet. It was very well packaged and the manual and installation instructions are well written. Not sure why there is a $180 price difference between the Chrome and Stainless Steel models, but at under $300, this is well worth it considering the product quality, brand reputation and the (limited?) lifetime warranty. Although it’s posted on this page, I’m sure some people skip the preview videos and only look at the pics. However, one of them is a good and thorough installation video: https://www.youtube.com/watch?v=pSF3OJpPTw8
by PaulN
2 people found this helpful
Hands Free Faucet
This Beale Hands Free faucet by American Standard is a fairly easy install. The faucet is large and a tad heavy which is a good thing. The finish is excellent. Despite running on batteries, water flow is nearly instantaneous. One of the good things about battery power is that in the event of a power outage there are no issues. This faucet looks and functions very well. I'm glad to see more options in hands free faucets, not to mention better price points.
by astonman
Have Always Wanted an Automatic Faucet
American Standard makes wonderful products, not just faucets. This kitchen faucet is very easy to install. To make things easier have someone hold the faucet in place while you screw in the ring under the counter. The only issue you may run across is finding the correct position for the weight so that your handle sprayer pulls back into the faucet without too much hassle. The directions are super easy to follow. Plus American Standard specifies the hot and cold water by using blue and red water feeds. The hands free operation is very cool! It's a bit different and visitors may struggle a bit with it. I love the feature because when cooking you don't have to get your faucet dirty, especially when cutting up raw meat, so you can wash your hands and continue cooking.
by BPuttkammer
Showing 1-10 of 57 reviews