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Customer Reviews for American Standard Princeton 60 in. x 30 in. Soaking Bathtub with Left Hand Drain in Linen

Internet #100162787

Model #2390.202.222

Store SKU #1007185428

  • Cadet® 3 Flushing System clears bowl quickly
  • FloWise® technology conserves water, same great performance
  • EverClean® System inhibits mold and mildew

Customer Reviews

  • 3.9
    out of 189 reviews
  • 71% recommend this product
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Showing 1-30 of 189 reviews
Tub has a bubble, sounds like a mason jar popping
We just had our American Standard Princeton 2391.202 tub installed. The contractor used a 2x4 stringer on the back wall set at the height stipulated in the installation instructions, as well as fender washers to pinch the tub flange to the supporting studs, and a silicone bed on the subfloor. Prior to installation, the subfloor was confirmed to be level. After letting the silicone 'bed' cure for 24 hours, my contractor stood in the tub and noticed that it had a significant "bubble". When stepping on it, the tub flexes noticeably and makes a distinctive sound like a mason jar being popped. He mentioned that this tub may be defective / delaminated. I have posted a video on Dropbox which shows the issue described herein: https://www.dropbox.com/s/gqdysxro41nc7yu/Americast%20Princeton_defective_tub.MOV?dl=0
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Response from Consumer Connection TeamDec 20, 2022
I am sorry to hear that you're having issues with your new American Standard Princeton tub. Please reach out to American Standard at 1-855-815-0004 M-F 8:00am to 7:00pm EST so that a tub specialist can assist you with this. Sincerely, Your American Standard Consumer Connection Team.
    Great tub for a guest bath remodel
    We were looking for something that looked nice was affordable and suitable for a guest room. This is what I was looking for and looks great! No chips! The contractor had no issues installing it.
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      • Recommended
      1 found this review helpful
      Good tub. It exceeded my expectation.
      Good tub. It exceeded my expectation.
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        • Recommended
        Nice light weight and fit the space perfectly.
        Nice light weight and fit the space perfectly.
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        • Verified Purchase
        • Recommended
        2 found this review helpful
        Tub is great! Came with its own leveling system built right into the bottom of the tub. Install...
        Tub is great! Came with its own leveling system built right into the bottom of the tub. Installation was easy following the directions as for the dimensions needed in the space.
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        • Verified Purchase
        • Recommended
        11 found this review helpful
        Excellent for the price
        Excellent for the price
        by
        • Verified Purchase
        • Recommended
        4 found this review helpful
        Good basic tub
        Replaced a fiberglass tub enclosure with this and tile above. I was pleased that even I could maneuver it around by myself, in opening the box to inspect it for defects. Installed easily and I like the lower height for ease of step-in. No complaints. It's a good basic tub. In my search, HD had the best price on it.
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        • DIY
        • Recommended
        67 found this review helpful
        by
        • Verified Purchase
        by
        • Verified Purchase
        Never buying American Standard again.
        This is the worse tub I have ever purchased in my life. It started to rust after 5 years of purchase then I had the tub reglazed. It has been reglazed twice the rust just keep coming back.
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        Response from consumer connectionsJun 28, 2023
        Hello Gabla, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. Please contact our Bathing department at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team
          Bad quality paint
          Inside Tub looks beige. Not impressed. No way this is white does not match outside of tub color. I believe its not a good coat (enough) of paint inside, for sure.
          by
          Response from AmericanStandardBrandsApr 19, 2023
          Hello Irod,
          Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. If you ever have questions, or need to place a claim, please contact our Bathing department at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
          Sincerely,
          Nicole
          Your American Standard Consumer Connection Team AmericanStandard
            Basic, well made bathtub. Holds the heat, easy to
            Basic bathtub, but well made, holds the heat in and has ample edge to store things. Very light- easy to lift and carry.
            by
            • Verified Purchase
            Installed an Americast tub 20 years ago and was disappointed...
            Installed an Americast tub 20 years ago and was disappointed at the reduced quality since that unit and this one. Had to shave off a lot of excess plastic backing esp. surface which rests on 2x4 support to get it to fit.
            by
            • Verified Purchase
            Great quality
            Better quality than the lightweight bathtubs you normally see .
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Bought this in 2018; has been a great tub
            Bought this tub several years ago and it has been a great tub since then. We are buying another for our next house now.
            by
              • Recommended
              Good quality product with a spacious basin and built in...
              Good quality product with a spacious basin and built in tilt so water can drain properly.
              by
              • Verified Purchase
              Worst
              Worst tub ever, my back hurts so much in this tub that I can barely get out once I’ve laid back in it. My husband also. I love baths and now, I hate them. It’s been the worst year of baths of my entire life. Wish I could replace this, but unfortunately I’m stuck with it because .. well .. money is right.
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              Response from AmericanStandardBrandsJun 28, 2022
              Disapointed,
              Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
                American Standard Porcelain Bathtub
                Good quality tub. Great finish and it looks beautiful in our remodeled bathroom. Almost went for a cheap brand, but so glad I got this one instead.
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                • Verified Purchase
                • Recommended
                by
                • Verified Purchase
                Very poor enamel finish...
                Very poor enamel finish
                by
                Response from AmericanStandardBrandsFeb 7, 2022
                KEVIN,
                As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
                • Verified Purchase
                1 found this review helpful
                Off Color
                The tub was not white but more of a light beige\cream. Only noticed the difference after it was installed, and I could compare it to the white tiles and toilet. Disappointed. customer.
                by
                Response from AmericanStandardBrandsDec 23, 2021
                I'm sorry to see you aren't completely satisfied with your American Standard Princeton tub. Although the color listed as white, it may not match other competitors whites, as there are actually many shades of white, which may not all be compatible with our tub.. We do put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Your American Standard Consumer Connection Team. AmericanStandard
                • Verified Purchase
                1 found this review helpful
                very bad quality and not even white
                Very bad finishing qualiry and it is too late to replace it as i drmolished my old one.. even the color is not white.. it is creamy color
                by
                Response from AmericanStandardBrandsDec 5, 2021
                Remon,
                Thank you for your review. I apologize for the inconvenience you have experienced. As a manufacture we would like to speak with the customer regarding the issues. Please go to our website and scroll down to Contact Us and if you fill out the form one of our reps will be able to assist you.
                Sincerely, your American Standard Consumer Connection Team AmericanStandard
                  • Recommended
                  Buyer beware - white is not actually white
                  Home Depot (and American Standard) uses "white" to describe a finish that is not actually white. The tub does not match my white Kohler toilet or subway tiles, which completely ruined my bathroom remodel. If you want the American Standard tub that is ACTUALLY white, purchase the one with the "Arctic" from a supplier that carries it.
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                  Response from AmericanStandardBrandsNov 20, 2021
                  I'm sorry to see you aren't completely satisfied with your American Standard Princeton tub We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. While American Standard finishes should be similar to other Manufacturers, they may not always be an exact match. Your American Standard Consumer Connection Team. AmericanStandard
                    Bathroom remodel underway - so far tub installed easily -...
                    Bathroom remodel underway - so far tub installed easily - but not tiling wall not completed so haven't . used tub yet. Note: there are two versions of tub with different bottom configurations depending on how being installed.
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                          The tub seems fine but I can't tell for sure...
                          The tub seems fine but I can't tell for sure because I don't think my contractor installed it correctly.
                          by
                            Tried 2 tubs and both had significant surface defects...
                            Tried 2 tubs and both had significant surface defects
                            by
                            Response from AmericanStandardBrandsNov 2, 2021
                            Chip,
                            As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team AmericanStandard
                              Drain didn’t fit properly over drain in tub plumber had...
                              Drain didn’t fit properly over drain in tub plumber had to reconfigure it
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                                Showing 1-30 of 189 reviews

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