Customer Reviews for Andersen 36 in. x 80 in. 3000 Series Almond Right-Hand Self-Storing Easy Install Aluminum Storm Door with Nickel Hardware

We bought this storm door a little less than a year ago. We had a contractor install it for us. For 8 months or so, it was great. The retractable screen worked well, it closed slowly, etc. But in the last month or two we've noticed that in the mornings (when it's a little colder) it doesn't latch. It will latch later in the day, when it's warmed up, but not when it's colder. This worries me because we have fall and winter coming up, and will that mean that our storm door won't close (defeating the purpose of getting it?). I called customer service and they said we had to adjust the latch rail (where the handle catches and keeps the door shut). But there is no way to adjust this. They said to loosen screws but there are no screws visible to loosen. Apparently, there is nothing we can do to assure our door will stay latched in the winter. Neither Andersen nor Home Depot are willing to do anything about it. They say it's our responsibility to adjust the latch rail, and yet there is no apparent way to adjust it.

The door was just what I wanted, I ordered the color and the side I wanted the handle to be on. Now I will say that you have to get the handle separately and its pretty pricey. Easy to install, the window has a screen for cooler weather.

This is going to be long but if you're interested in the issues I had with the quality of this door, read on. I purchased one of these doors on July 25, 2020, and after watching three videos and reading the instructions several times, installed the door. First thing I noticed was that the door was sagging on the handle side. I also noticed that the weather stripping on the inside-hinge area of the door, when closed, was only snug at the bottom, and formed a nice V-shaped gap toward the top of the door. Opening the door, I found that only the bottom hinge was correctly placed and screwed into the left-most/outside edge of the door. All of the other hinges, as I looked up the door, were screwed into the door at ever progressing locations AWAY from the door edge. Thus, when closing the door, the angle of the door swayed away from the weather stripping. This was a problem because I really want this door to seal well - That's the point of a storm door. So, I went back to Home Depot and looked at the Andersen display storm doors, all of which had the hinges screwed into the outside edge of the door and those doors correctly met the weather stripping. So, I knew my door had an issue. I called Anderson customer service on Monday, July 27th, explaining my issues with the nice guy in Manila, Philippines. After several times of his putting me on hold to try and remedy my issue, his solution was for me to install #10 screws into the hinges and that would fix my problem. So, I decided to use the chat interface on the Andersen web site. I sent a number of photos of my door sag, hinges, and shots of a level on various parts of the door (bubble always in the middle). He said my hinge z-bar was bad and that he’d send me another one. During the week I thought about this solution and realized it was not going to help my hinge issue. On Sunday, August 2, 2020, I purchased another one of these doors, removed the old one, and installed it. This door also has similar problems, though not as pronounced: The hinges are not as poorly placed but they are NOT screwed in so that they meet the door edge, like the display ones at Home Depot. When I returned the first door to Home Depot, I met with the Window and Door expert who I’ve worked with for over 20 years at that Home Depot. He looked at the Andersen demo doors and my door, agreeing that the hinges were the issue. He suggested that if I didn’t want to go through the hassle of trying for a third time to get a door that would possibly be made correctly, I could secure the current door, loosen the top and mid hinges, move them to the outside edge of the door, screw pilot holes and screw them off. This would allow the door to match the demo doors and seal correctly. It should also help the minor door sag that I’m still getting. So, what’s going on Andersen? Who is in charge of your quality control right now? How hard is it to use a template or jig when attaching the hinge z-bars to these doors for correct hinge placement? Is social distancing in the factories leading to poor construction? Customers paying $350.00 for these doors and lock-sets assume a high level of quality. If you want to communicate with me on this issue, please respond to this review with a contact number and rep name and we can discuss. I really wanted to like this door and recommend it to others, but I can’t see myself doing that when the workmanship is so shoddy.

This is a beautiful door and the installation was simple, but you'll want a helper to help hold the door. The roll away screen works effortlessly.

Screen no longer works, ripped within a couple months. They sent a replacement screen with no instructions on how to replace. Have had to tape the screen on in the meantime. Lock has never worked. Unfortunately very hard to get ahold of anybody for help, which is too bad because I've never had this problem with other anderson storm doors.

This door was beyond my expectations. Very well made and designed. Color as ordered. Door closer engages when door is within a few inches of the door frame.

Assembly was easy and directions were very clear.

Love this door, hidden screen is awesome, perfect and such an upgrade from old 18 year old door!

Our contractor removed and replaced with this Anderson storm door, in about an hour and 45 minutes. It looks and works fantastic!

The door is of good quality and is what we were wanting. There are a few issues with the handle being sticky and needing jiggling for awhile after install. It is very easy to operate the pull down window to show the screen and easy to operate and release the door holder. My biggest issue is that the glass is VERY difficult to clean. I have cleaned it three times and it still looks like it has dirty streaks. Part of the reason we wanted a full front glass storm door was so our cats could see out the front door and sit there if they choose. If you look closely at the outside photo you can see Clementine by the front door.

My fur babies are so happy now! They can see right out the door! And the screen is so neat! Just pull down and it rolls out!

The two things that are a problem with the door is the handle or door knob that I paid $55 extra becomes very hot in the summer heat. My door faces west. The other thing is one of the screen glides bows out, I don’t know if it’s a heat issue or not.

Easy install and looks awesome but the screen became detached from the sliding glass less than a month after installing. This is my front door that very rarely gets used so it’s very frustrating that this has happened. I have Had a cheaper version on my primary entrance for over 3 years with no issue so I didn’t expect this $350 door to fail after a few weeks.

So far so good. Very easy to install. The split rollout screen is great to get a breeze in the house. The glass looks great.

What a great door, well built and very easy to install. I love the attached hidden screen to the window. Just be sure to allign the door to the bottom, not the top. They give a filler bar if needed. If you allign to the top, the door might be too short. I bought 2.

Love, love our new doors, easy to install!! So happy with them!!!!

The contractor had trouble making the door fit flush to the door frame, bottom corner on handle side. He said the door did not provide a way to make adjustments and has yet to get answers from Anderson.

My wife and I just love the look of this door! It is a beautiful door! It really adds curb appeal! We love the integrated screen! Installation was pretty easy, although, it did take me longer than 45 minutes (about 90). But I was taking my time. However, When it came time to install the closer, it all changed. I installed it according to the directions. It would SLAM! I adjusted the closer dial. It wouldn't close. It would stay open about 6 inches. I adjusted it again...SLAM! And so on! I even changed the mounting positions of the closer, and still, no success! On top of that, the closer itself is very noisy! It snaps and creaks LOUDLY every time it TRIES to close the door! It sounded horrible! I ended up putting the closer from the old door on the new door! It doesn't match and it has a touch of rust, BUT it CLOSES THE DOOR SOFTLY AND QUIETLY! One of the main reasons we bought this door was for the soft touch closer. So much for that feature! For the price of this storm door, you would think that Andersen would use a quality closer on it! Or, perhaps the one I received slipped through quality control? Signed: Disappointed

Door is nice however y screen tore while Opening as it appeared it got jammed. Weather stripping also fell out. I had this same type of door before and loved it. This was the main reason why I bought this brand again. Supposed to be high quality. Disappointed as it’s not even a year old and this happened.

Was easy to install and looks great. Ands to the charm of the house. Now the house feels more open and not so closed off. Brings in plenty of outside light. Kids love the ease of going outside and inside and outside all day.

My wife and I love this door! We love the look and the integrated screen. I probably could not say enough about how easy it was to install, or how much curb appeal it has added to our home! HOWEVER, the closer that came with the door is a different story! I have tried all sorts of adjustments and mounting positions for the closer, and I could not prevent the door (actually the closer) from loudly creaking and squeaking and SLAMMING! It sounded horrible! My wife hated it! One of the reasons we bought this door was for the easy lock closer. Now we cannot use that feature! Do you know what I did? I put the closer from the old door on! Now it closes QUIETLY! You would think that Andersen would provide a QUALITY closer for such an attractive and pricey door! Has anyone else had this problem? What did you do? I wonder if I could be reimbursed for the closer or is my closer defective? The old closer is definitely unattractive! BUT, it closes the door properly!

Easy install, really easy. This comes almost completely ready, just some screws, install handle and closer, done.

This is the second time I’ve installed this model door on 2 different homes. Easy to install and the quality cannot be beat.

I'm looking at my awesome door right now, letting in fresh air to cool my place down via the easy to use pull-down glass panel with screen in the top-half of the door. It's a well-built (and heavy) door that also looks good and offers both utility and security. Took a pro about 90 minutes to install, and I'm very happy with it.

Very sturdy, easy install. Very good quality and looks amazing!

Great easy instructions to follow for installation. We love the storm door, it was exactly what we wanted.

Rating provided by a verified purchaser

This was perfect for our home! Allows a great breeze in with the sliding screen. Love that we could pick the color and finishes, and that it shipped quickly. Easy to install, and great final look! Highly recommend this storm door!

Very nice door with tool out ,self storing screen. Easy installation if you read the instructions. Fair price.

We love, love, love our Anderson 3000 storm door. It has lots of features. Also we have been getting compliments ever since we put it up. I would recommend this door to everyone.