Ordered in store Sep'21 Installed Oct'21 The entire design of the closure is weak. Any wind=won't close Stiff breeze=damage No warranty coverage for poor design Replacement parts were bent by the breeze while I was installing/adjusting them and I wasn't working in a strong wind Had to remove and bend them back into shape with tools
Does not meet my expectations for the high price and name brand
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Response from AndersenDec 20, 2022
We are deeply sorry for what happened with the closer. Please note that external force is outside the Limited Warranty since this is not a manufacturing defect. The best way to prevent the closer from being bent is to make sure the storm door is latched completely after use. - Charmaine
5 found this review helpful
Nov 6, 2022
Poor quality of screen.
Same issue happened on me . The screen trim is very poor quality. The sun make it easy to crack. I installed on 3/1/2022 now is 10/28/2022. The screen trim getting broken
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Response from AndersenNov 7, 2022
We are sorry to hear about the issue on the screen. We want to assist you with your concern. Please contact again the Andersen Solution Center at 855-337-8822 for further assistance about your door. - Arnie
4 found this review helpful
Oct 26, 2022
Very convenient having the sliding screen, nice quality and very...
Very convenient having the sliding screen, nice quality and very easy install. I would highly recommend.
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Response from AndersenOct 27, 2022
Thank you for posting your review. We are happy to hear you are very satisfied with the door. Thank you for recommending the door. Have a good day! - Noel
Verified Purchase
1 found this review helpful
Oct 23, 2022
Broke after a year
I loved the style of the door and the fact it was an Andersen. Thought it would last more than a year. I hardly ever move the retractable window I usually keep it half screen and half glass all year round after a little over a year the glass started sliding out of the tract. Called Andersen was told that’s not covered under warranty the glass is only covered for 90 days; my lovely screen door now looks like complete crap. The glass is completely shifted. Wouldn’t recommend
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Response from AndersenOct 24, 2022
Thank you for posting your review. We are glad to hear that you loved the style of the Andersen 3000 Series Self-Storing Storm Door. We are sorry for the inconvenience that you experienced. We would like to assist you on this case as your door is backed by a Limited Warranty. Please contact the Andersen Storm doors Solution Center at 855-337-8822. Please be sure to have the serial number ready when you call for faster assistance. - Joseph
3 found this review helpful
Oct 14, 2022
Storm door but watch location
Our contractor installed 2 doors. We love them. The major problem is with the door handles. The sun and heat make them so hot you have to cover them in summer to use.
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Recommended
Oct 12, 2022
Glass will shatter and not under warranty
Glass shattered in the middle of the night after 2 months installing it, customer service was horrible and would not honor their warranty. If you have a choice, I would choose another company as this product will definitely fail on you and you will have to buy another one.
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10 found this review helpful
Oct 1, 2022
Durability
Carpenter installed the door on Sept. 17 2022. The side track on the left side has already warped. In 2 weeks time!
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Response from AndersenOct 3, 2022
We are sorry to hear about the issues on the door. We want to assist you with your concern. The panel of your door and its parts are backed by a Limited Warranty. Please contact the Andersen Storm Door Solution Center at 855-337-8822 for assistance about your door. - Arnie
2 found this review helpful
Sep 14, 2022
Sun distroys PLASTIC screen tracks
Very disappointing of an Anderson product.
Within 6 months the sun warped the PLASTIC retractable screen tracks and now the screen is pulling itself out of the frame.
A neighbor of mine bought the replacement kit and it's almost impossible to replace these tracks, she no longer has a screen door - just glass.
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Response from AndersenSep 15, 2022
We apologize about the issues with the screen door. Please allow us to assist you with it. Kindly contact the Solution Center at 1-844-813-6664. Kindly have the serial number of your door ready when you call. -Claire
1 found this review helpful
Sep 4, 2022
Easy install
Save yourself some cash and install it yourself. Was very simple and some great YouTube videos. I only needed a drill and screwdriver. The doors come with the drill bit so you don’t have to buy one.
I installed myself with out the need of a helper.
Door is excellent quality and pre assembled. This is the 1st storm door I have installed and it was a breeze.
Very attractive door and insulated well
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Response from AndersenSep 6, 2022
Great to hear the installation went smoothly! We sincerely appreciate hearing from satisfied customers such as you. Have a great day! -Claire
Recommended
5 found this review helpful
Sep 4, 2022
Great door
I would highly recommend this door. Very easy to install. It did take about 2 hours but completely my fault. Anderson has done a great design for the door and the DYI install!!
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Response from AndersenSep 7, 2022
Thank you for your feedback and for sharing your installation experience. We are pleased to hear the door looks and works great. Thank you for your recommendation. - Arnie
Recommended
Sep 2, 2022
Beautiful and easy to Install
Beautiful door that was easy to install. Only took an hour for my husband and I to install and we are NOT usually diy people.
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Response from AndersenSep 7, 2022
Thank you for your review and for sharing your installation experience. We are happy to hear you find the door beautiful. Have a nice day! - Arnie
Verified Purchase
Recommended
1 found this review helpful
Aug 27, 2022
Screen broke off within the first year
From Anderson, I expect much better quality. The screen broke off within the first year. the cheap plastic also broke. Looks terrible with the broken screen and unusable.
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Response from AndersenAug 29, 2022
Thank you for posting your feedback. We are sorry to hear about the issue on the screen. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 1-844-813-6664 for assistance about your screen door. Please be ready with the serial number upon your call. - Arnie
2 found this review helpful
Aug 27, 2022
Great looking door
I love the door, it was extremely easy to install, even by myself. I had a little trouble with one of the plastic safety latch pieces, but other than that, no problems. The door looks great, and everything works as expected. I am a little worried about the durability of the retractable screen, as the one in the store was damaged, but so far it is great.
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Response from AndersenAug 29, 2022
Thank you for your feedback. We are happy to hear the door is great looking. Replacement parts for our storm doors are available directly through our Solution Center. The screen is backed by a Limited Warranty. Should you need assistance in the future about your screen, please contact the Andersen Solution Center at 855-337-8822. - Arnie
Verified Purchase
Recommended
Aug 25, 2022
Beyond expectations
Bought this intending on having it professionally installed, but after a couple of rescheduled appointments from the contractor, I decided to install it myself. It says 45min install, but I took my time and read every step twice or more to ensure I wasn’t missing something- took me about 1.5hrs. It looks so nice and functions as it should. The hidden screen that rolls down when you pull the top glass down is super cool. Our hall was really dark and this added the perfect amount of light.
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Response from AndersenAug 30, 2022
Thank you for purchasing an Andersen storm door. We apologize for the inconvenience if it took you about 1.5 hours to install the door, but we are happy to learn you are very satisfied with the door. The advertised timeframe of 45-Minute Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. Enjoy your new door and have a great day! - Noel
Recommended
Aug 19, 2022
Andersen series 3000 retractable storm door
I have installed 8 of these doors over the last 10 years for family and friends. They all have been pleased with having the screen embedded in the door to easily go from screen to glass and back. My last installation required a helper to lift the door into place. At 73 I appreciated the help! Several comments that may help others with installation. First of all make sure that you center the screws that go into the door frame that eventually will be covered by the plastic screw covers. Perhaps use a hole punch prior to drilling. Secondly, when installing the plastic covers over the screws, insert the plastic piece into the outside portion of the track first - start at the top. Firmly hold the plastic cover with fingers and use a 3 inch plastic spackling tool to push in the other side of the plastic cover. You will actually hear it snap in place. Slowly move down the door every 3 to 5 inches to continue this process. The plastic tool works beautifully and will not scratch the metal frame.
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Recommended
6 found this review helpful
Jul 18, 2022
No strike plate!?
They don't have a strike plate, yet there are two mounting holes where the strike plate should be? it leaves the door looking unfinished. I reached out to support and they said that these two holes are for the clips installed during shipping & this door has a "built-in strike plate". It's just a poor design & regret buying this door.
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Response from AndersenJul 19, 2022
Thank you for posting your feedback. We apologize for the inconvenience that you have experienced with the door. The striker plate is not available to an Easy Install door since the handle side Z-bar (latch rail) for this type of door was designed with a groove/channel where the door latches. The latch bolt and deadbolt on the handle set secure right into the latch rail or frame of the storm door unit. Please check this link for additional information about the built-in striker: https://helpcenter.andersenwindows.com/stormdoor/s/article/Latch-Rail-with-Built-In-Strike-on-45-Minute-Easy-Install-Storm-Door. - Noel
1 found this review helpful
Jun 25, 2022
Stunningly Gorgeous!
Doing small remodels. Changed our front door and wanted something that would allow for air to come through while not hiding our beautiful front door. This was an easy install and looks gorgeous. I loved that it comes with locks and keys. Have received so many compliments.
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Response from AndersenJun 27, 2022
Thank you for taking the time to provide an excellent rating. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Have a great day! - Irene
Recommended
Jun 17, 2022
Don't bother! Poor design & shoddy workmanship
It LOOKED good: a quality storm door allowing easy venting of heat build-up between storm and entry doors. But in one year's time of light use it has proven a piece of junk. For about eight months the storm door worked reasonably well. (From the start, the metal clip-style handle one squeezed to lower the screen into place or raise the glass up wiggled when used—poor quality machining of its parts. But then the flimsy screening began to tear away from the upper glass window to which it had been attached. Now there's a flapping hole along the bottom of the screen. $400+ wasted.
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Response from AndersenJun 21, 2022
We are deeply sorry about the issues with the storm door. However, we are always here to assist you. Please call us at 1-855-337-8822 when you are near your door and we will be happy to help. Kindly have the serial number of the storm door ready. You will find it anywhere on the hinge part, on a white or silver sticker. - Charmaine
4 found this review helpful
Jun 15, 2022
...
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Response from AndersenJun 17, 2022
Thank you for the perfect rating and for purchasing Andersen 3000 Series Self-Storing Storm Door. Have a great day! -Paul
Verified Purchase
Jun 9, 2022
Very dissapointed
Our Anderson door was installled by Homedepot crew. After a few weeks, the closer broke and the hinge was bent when the wind blew open the door. Homepot told us to call Anderson. AnAnderson costumer service located in another country told us that the warranty coverage did not cover forces of nature. We were very surprised considereing the product is sold as "storm door"and the door was damaged due to wind. I will not consider buying an Anderson product or using Homedepot services ever again.
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Response from AndersenJun 13, 2022
Thank you for your review. We are sorry to hear about what happened to the door, but we are happy to assist you with your concern. The intended purpose or function of a storm door is to reduce the exposure of an entry door to the elements. A storm door aids in reducing the amount of air or moisture coming through in order to enhance the function of the entry door system. A storm door should not be considered a main source of home security. The information about the warranty coverage for the storm door can be found on the door's installation manual. You may also check this link to see the warranty information: https://helpcenter.andersenwindows.com/stormdoor/s/article/Storm-Door-Limited-Warranty. - Noel
10 found this review helpful
Jun 8, 2022
Nice Door!!
Easy to install as long as your exterior door molding meets the size specification.Looks and functions very good. Unfortunately I had to reframe the exterior door molding as it was outside size tolerences.
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Response from AndersenJun 10, 2022
Thank you for the excellent rating and for the comment. We are pleased to hear the installation went well and we are glad to know that you are satisfied with the purchase. Have a great day! -Paul
Verified Purchase
1 found this review helpful
Jun 7, 2022
HIGHLY RECOMMENDED
Purchased this from Home Depot.com and it was quickly delivered to the store. Had it installed with my new Feather River door. Great investment for any home.
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Response from AndersenJun 7, 2022
Thank you for posting your review. We are happy to hear you are very satisfied with your purchase. Enjoy your door and have a great day! - Noel
Recommended
May 12, 2022
Don't Buy
We bought two of these a few years ago and the hinges broke then the handles got loose. After that the piece at the bottom broke. It cost me $189 to replace the handles then another $100+ to replace the bottom hydraulic piece that opens the door. But it is going to cost me almost $200 to replace the 3 hinges.
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11 found this review helpful
May 1, 2022
Great Door
This door is absolutely beautiful! I especially like the retractable screen.
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Response from AndersenMay 2, 2022
Thank you for your purchase of an Andersen storm door and for the five star rating. Have a nice day! - Claire
Recommended
Apr 25, 2022
Received defective
I received a defective door. The glass is supposed to slide on the track so the retractable screen can be released, mine is off the track on one side. After contacting Anderson customer service I was told I had to wait 21 days for replacement parts and fix my brand new door myself.
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Response from AndersenApr 26, 2022
Thank you for bringing the issue to our attention. We are sorry to learn about the issue on the door. We are doing everything we can do to make our customers happy. If you need assistance, please contact our Solution Center at 855-337-8822 from Mondays - Saturdays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene
3 found this review helpful
Apr 19, 2022
Handle Hits Frame, Won't Close
When we were installing this the door handle would hit the frame, preventing the door from shutting.
We called customer service and eventually got it to work with minimal hitting of the door frame and it would not latch shut on its own, have to push/pull to fully engage.
2 weeks later it's doing the same. We can't shut it anymore than the picture shows, or else it's really hard to open and we don't want the door to be stuck and unable to get in/out of our house. Safety issue in an emergency.
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Response from AndersenApr 22, 2022
Thank you for bringing the issue to our attention. We apologize for the inconvenience. When installing a storm door, the storm door handle and the entry door handle are located on the same side. If the jamb depth measurements are less than those required to properly mount your storm door, then the storm door handle may interfere with the entry door handle. For proper handle set clearance between the storm door and entry door, the depth of the exterior jamb should be a minimum of 2-1/2 inch. - Irene
1 found this review helpful
Apr 14, 2022
No strike plate
This door has no strike plate and no way to add one. The aluminum is hollow where one would be.I walked out my newly installed door only to have my dog jump up against door and push door open. I’m not even sure if it was locked it would hold. There is basically aluminum holding the lock in place. Not very reassuring if you have pets or children. I definitely do not feel safe with such a weak latching/locking system. Skip this one folks.
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Apr 14, 2022
The weather stripping on both doors too short!...
The weather stripping on both doors too short!
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Response from AndersenMay 24, 2022
We are sorry for inconvenience if the weather strip is too short. To order replacement, please call our Andersen Storm Doors Solution Center at 855-337-8822. Please be sure to have the serial number handy when you call for faster assistance. –Paul
Verified Purchase
1 found this review helpful
Apr 10, 2022
Very Nice Door, OK Installation Manual, Awful, Awful Service
Overall, we are very pleased with this door. It looks good and has good features.
Unfortunately, if you have a 32" door, white seems to be the only in-stock color. All other colors require a much more expensive 'special order'. And the Home Depot website is a bit confusing about this as it seems to combine the different widths on the same product selection page. So you can start with a 32" door and the product shows other colors in stock. But when you click those other colors, you get switched to a 36" door. So you really have to pay attention. It makes shopping for them pretty confusing.
We got the low-e glass. But then we were surprised to find two stickers on the door warning that cleaning the glass can damage the low-e coating. It said you have to be careful and just blot, don't wipe. But what was really ironic about this is that removing both of these warning stickers left an adhesive film that we could not get off without wiping.
The installation was not too difficult. But I did have to shim the door frame to make it fit. The manual says "For opening widths up to 1" wider, please call our solution center ... to purchase a special kit to accommodate your situation." So that's exactly what I did, and boy was that an experience.
-First three calls, phone picked up and I could hear voices like a call center, but no one answered or responded.
-Finally got someone, but they couldn't find the serial number for my door in their system.
-But we proceeded only to eventually be told, there is no kit available for my door, despite what the instructions say.
-At the start of the call, a message told me to stay on the line to leave a review for the service, so I was going to do that. But the agent that I finally got ahold of would not hang up. He insisted that I had to hang up first - thus preventing me from leaving a review. I tried to wait him out, but after a good two or three minutes, I just hung up ... he won.
So I then filled out an online form at the Andersen website, expressing my displeasure. I did quickly get a call back (within the hour) apologizing and telling me someone would get back with me to address the issues. But I never heard from them again.
So after adding some shims to the door to get it in range, the door went on pretty easily. There were some left over installation part that were not covered in the manual. But I reviewed it multiple times and am confident I covered every step. I think it has to do with the door handle coming as a separate kit.
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Recommended
11 found this review helpful
Apr 1, 2022
Anderson 36 x 80 3000 disappearing screen
Great looking door, very easy install, special order color arrived 2 weeks early. Cannot go wrong with this door.
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Response from AndersenApr 12, 2022
Thank you for the excellent rating and for the review. We are pleased to hear the installation went well and we are glad to know that you are satisfied with the purchase. Have a great day! -Paul