Customer Reviews for Andersen 36 in. x 80 in. 3000 Series Terratone Right-Hand Self-Storing Easy Install Aluminum Storm Door with Brass Hardware

Internet #203145049

Model #3SBEZR36TE

  • Pre-assembled for easy installation in as little as 45 minutes
  • Right handed as viewed from the exterior of the home
  • Brass handle set included

Customer Reviews

  • 3152 Customer Reviews
  • 4.4 out of 5 stars overall
83% of customers recommended.
Overall Ratings
5star-icon(2218)
4star-icon(485)
3star-icon(128)
2star-icon(119)
1star-icon(202)
Attribute Ratings
Appearance
4.5
EaseOfInstallation
4.1
Quality
3.7
Value
3.7
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Our contractor installed this. It took almost 3 hours. Immediately the spring thing broke and the...
Appearance :
3
Ease of installation :
1
Value :
1
Quality :
1
Our contractor installed this. It took almost 3 hours. Immediately the spring thing broke and the hardware has to be Andersen brand and the only handles they offer are ugly. Nothing modern or remotely contemporary. I will be contacting the company about the broken parts but my contractor is buying a different brand to replace it, one that isn’t plastic. Honestly, I expected A LOT better for the price!
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Love my door. Read and follow the instructions as you...
Love my door. Read and follow the instructions as you install. Call the 800 number if you get stuck. Did have to remove some trim to have it fit so took about 2.5 hours to install. Love that the screen is revealed only as you drop the top half of glass. Just rolls right down. Otherwise, just clear glass. Foot button to keep open has also been helpful.
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I am extremely happy w my new storm door. I...
I am extremely happy w my new storm door. I had it professionally installed. I went w this door because the holes were already done. It cost more but it made the installation much easier.
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Response from AndersenNovember 16, 2020
We appreciate your review. Thank you for the wonderful rating! - Irene Andersen
It had a 45 minute advertised install time. That...
It had a 45 minute advertised install time. That would have been possible with two people and everything needed already gathered and staged. One of the spacer clips was broken on arrival making alignment difficult (adding alignment time),.The door is slightly off kilter and doesn't line up with the frame perfectly and the corners have gaps in the weather-stripping. I was expecting better for the price.
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4
0
Quality control needs improvement
The installation was going great until we got to the closing mechanism. Per the instructions, you attach the bracket to the door by the pre-drilled holes. Our door did not have any holes pre-drilled. We tried to call the support center and after getting hung up on twice, the third representative argued that you have to drill the holes yourself. We said fine we will do it but need the measurements as to where to drill. He just told us to close the door and put the mechanism up to the door and drill. That was his solution. We asked to speak to a manager and of course non available. We ended up going back to the store and getting the measurements from the display model. If we had listened to the customer service rep we would have drilled in the wrong place and then I am sure Andersen wouldn't have done anything about it. Their quality control needs some work. Now that it is all installed, it looks great. I am hoping to have no other issues going forward.
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4
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Don't install on sunny side of house.
We bought this door due to it's built in screen feature and that it was an Anderson, a name we've grown to trust for quality. Unfortunately, the design of this door is lacking in that department. The door has a nice, solidly built aluminum frame EXCEPT the track that holds the sliding screen. It's plastic. A week after having this installed through Home Depot along with a new entry door, I noticed the track was warping due to heat build up between the interior and storm doors. We made a point to mention that to the salesman at the store and he assured us there would be no issues. Our house faces the sun all day, therefore it heats up. Our original, 20 year old screen door, never had any issues. I would think Anderson quality control would test these for temperature issues but apparently not. As a side note, the salesman also assured us that the new, composite front door would also stay cooler than our old steel one. Well, that wasn't true either. The entry door heats up just as much and it smells from the heat "cooking" the composite material. The door itself appears to be ok so far. It just smells like it's melting. I contacted Anderson and they are sending me out a track and screen kit but definitely NOT something I should have to be doing to a week old screen door.
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Response from EMCOOctober 12, 2020
Thank you for your feedback. We are sorry to learn about the issue on the door. Based on the information, the screen tracks are warped. Warped or deformed screen track retainers are a sign of heat build-up between the storm door and entry door. It is recommended that during the hottest part of the day, vent the storm door to help reduce the amount of heat build-up between the storm door and the entry door. We want to assist you with your concern. Please contact our Solution Center at 855-337-8822 from Mondays - Sundays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene AWEMCOMarketing
Garbage.
Value :
1
Quality :
1
This door looks good, but functions like trash. I installed this in June, made sure the screen went up and down a few times, then left it down for months. Now here we are in September when it gets chilly, I go to pull the glass up and the screen totally rips. Haven't even slid it more than 5 times yet. Terrible quality, wish I could return.
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5
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Response from EMCOSeptember 23, 2020
Thank you for your review. We are sorry to learn about the ripped screen. We want to assist you with your concern. Please contact our Solution Center at 855-337-8822 from Mondays - Sundays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene AWEMCOMarketing
Temperamental closing and handle is cheap
Value :
2
Quality :
2
All in all it's a good looking door, and for the most part I did get a hung in 45 minutes. However variety of things happen. The included drill bit snapped on the first use. The $55 handle said I bought looks nice but has a weird thing where I can flip it up vertically and it stays there. Even called Anderson And had somebody walk me through installing it for what was the third or fourth time. It opens and shuts, just flips vertically. Feels pretty cheap Also it has this weird thing where it is unable to close itself when the inner door is shut. I can adjust the closing mechanism so that it's slamming when the inside door is open but as soon as that interior door is shut there must be so much of a vacuum seal that too much air pressure builds up and doesn't allow the door to swing shut. At our last house I installed a Larson door for somewhere price. I remember though the handle not being strange and I was able to adjust it to close properly. Frustrated as we spent extra money for the nicest door they had
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Response from EMCOSeptember 23, 2020
Thank you for your review. We are sorry to learn about the issue on the door. If the troubleshooting steps did not work, please contact us again to replace the part. The issue that the door is experiencing possibly is the air or heat build-up. Adjusting different components of your storm door to allow for additional ventilation of the space between your storm door and entry door may reduce air and heat build-up between the two (2) doors. For storm doors with either single or dual-vent insect screens, allow the window to remain partially open (when conditions are suitable) when closing your storm door. - Irene AWEMCOMarketing
This is a beautiful, easy to operate screen, rugged storm...
This is a beautiful, easy to operate screen, rugged storm door. I would have given it 5 stars however it took my handyman more like 2 hrs to install.
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4
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Response from EMCOSeptember 10, 2020
Thank you for purchasing an Andersen 3000 Series Storm Door. We are sorry if the installation took more time than expected. The advertised time frame of 45 Minute Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. We appreciate your feedback and review on our product. - Irene AWEMCOMarketing
glass is filthy
The glass looks like its been laying under train tracks for months. It so dirty I cant even get it clean. Real disappointing. Besides that its nice
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2
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Response from EMCOSeptember 10, 2020
Thank you for posting your feedback. We are sorry to learn about the dirt on the glass. Please check this link to fix the issue on the glass: https://helpcenter.andersenwindows.com/stormdoor/s/article/Cleaning-Storm-Door-Glass - Irene AWEMCOMarketing
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