Customer Reviews for Andersen 400 Series 36 in. x 80 in. White Universal 3/4 Light Retractable Aluminum Storm Door with Nickel Hardware
- Our best selling partial light storm door
- Featuring the Simple Step Closer a new way to prop open the door
- CoreDefense Panel System for durability and weather protection
Customer Reviews
May 22, 2018
Took a little longer than two hours. The thing I would recommend most is to watch the you tube vi...
Took a little longer than two hours. The thing I would recommend most is to watch the you tube video for installing this door. The instructions that come with the door are fine but the video mentions things that are not in the instructions. Such as when to install the door sweep. Plus seeing is believing and makes it easier to comprehend the written instructions. The door does what it's designed to do looks good and is very sturdy. VERY IMPORTANT!!!! the drill bits are the wood spade drill bits not metal drill bits. This with regard to the 3/4 and 1/2 inch drill bits you made need to purchase. I was informed by a sales associate to purchase the metal bits, while watching the video installation of the door handle, they show the wood spade bits. Another reason to watch the video.
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Response from EMCOMay 22, 2018
Thank you for taking time in posting your review. We apologize for the inconvenience that you have experience with the screw covers. The advertised timeframe of 2-Hour Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. We appreciate your business. Have a nice day! - Noel
May 17, 2018
Worst product with the worst customer service. I had my door damaged from inside with in 3 years...
Worst product with the worst customer service. I had my door damaged from inside with in 3 years of purchase and they would only offer to change the panel, so I have to take all the moving parts and deal with the headache. Do Not Buy..........
EMCO's worst door.
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Response from EMCOMay 17, 2018
We apologize for the inconvenience that you have experienced with the door. We want to assist you with your concern. Please contact the Andersen Solution Center at 855-337-8822 for assistance about your door. - Enno
May 17, 2018
Fits perfectly, love the retractable screen and lock that comes with a key. The outside design on...
Fits perfectly, love the retractable screen and lock that comes with a key. The outside design on the bottom i really like. I've had it about a month with no problems at all. I don't have any dislikes about it.
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Response from EMCOMay 17, 2018
We are happy to hear you are satisfied with your purchase. Please contact the Andersen Solution Center at 855-337-8822 should you need assistance about your door. - JP
May 15, 2018
Nice heavy door construction. Pre drill holes are prefer. This door did not have them for handle...
Nice heavy door construction. Pre drill holes are prefer. This door did not have them for handle set. Nice fit and finish. A plus because retractable screen.
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Response from EMCOMay 15, 2018
Thank you for your purchase. The EMCO 400 Series Self-Storing Storm Door is a universal handing storm door and does not come with pre-drilled holes for the hardware. It is not pre-drilled holes so the homeowner can choose which side (left or right) the handle will be installed even after the purchase. We appreciate your business. - Noel
May 14, 2018
Avoid this door and anything made by them at all cost. Where do I start. Installed ok. Over the w...
Avoid this door and anything made by them at all cost.
Where do I start. Installed ok. Over the winter the door "warped". When it is closed the bottom is flush and normal and the top is about an inch away. See pictures. I called the warranty department and I swear I have sent over 15 pictures of this and they keep asking for more pictures. I doubt they are going to warranty it. Also their "support", if you could call it that, is over seas and you can barely understand them. To make matters worse they just regurgitate emails from the warranty dept. So the ACTUAL people you need to talk to are unavailable. It's very frustrating and I would never wish this on my worst enemy. Horrible dealing with EMCO.
Plus when you give a bad review they put under it a notice to "call their support". If you see one under this one just know I am laughing at it.
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Response from EMCOMay 14, 2018
We understand your frustration and we deeply apologize for the inconvenience. Please understand that we are doing our best to diagnose the issue carefully and to provide a best resolution. We will create a feedback regarding your concern. - Irene
May 14, 2018
Affordable and easy to install. No cutting required. Took me 3 hours to install.
Affordable and easy to install. No cutting required. Took me 3 hours to install.
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Response from EMCOMay 14, 2018
Thank you for sharing your installation experience. We appreciate your awesome rating. Have fun using your new door! - Irene
May 10, 2018
What a night and day difference between the doors we have used in the past and are very satisfied...
What a night and day difference between the doors we have used in the past and are very satisfied with this door.
Pro: -The door fits the opening of our 150 house due to the spacer equipped with the door kit, -The latching/locking system is very well designed within the door with solid handles. -The double weather stripping cut down any drafts. -The retractable insect screen is an awesome design!
Con: - We are not carpenters, so the 2 hour install took us 4 hours, BUT well worth it!
We Highly recommend this door over any of the others out there.
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Response from EMCOMay 10, 2018
We are pleased d to hear that you are very satisfied with the door. We appreciate your feedback and review on our product. Have a nice day! - Noel
May 9, 2018
The person that installed our storm door said this was a Cadillac storm door. It is beautiful. Th...
The person that installed our storm door said this was a Cadillac storm door. It is beautiful. The top section pulls down very easily bringing the screen with it. You can operate it with one hand. I am very pleased with this storm door.
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Response from EMCOMay 10, 2018
Thank you for your recent purchase. We are happy to hear you are satisfied with the door. We appreciate your business. Have a good day! - Noel
May 8, 2018
Rather should buy Anderson. U get waht you pay for. Definitely not recommended
Rather should buy Anderson. U get waht you pay for. Definitely not recommended
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Response from EMCOMay 8, 2018
We apologize for the inconvenience that you have experienced with the door. We want to assist you with your concern. Please contact the Andersen Solution Center at 855-337-8822 for assistance about your door. - Noel
May 8, 2018
Bought from HD Product as represented correctly Shipping packaging was complete and no damage Mos...
Bought from HD
Product as represented correctly
Shipping packaging was complete and no damage
Most impressed with directions
They were complete and easy
1,2,3,4 was thorough, made install easy for a 68 yr old man with little building knowledge to install
Have had 1 week
Would buy again and recommend
Fit perfectly in 36*80
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Response from EMCOMay 8, 2018
Thank you for your feedback. We are happy to hear you are satisfied with your purchase. Thank you in advance for recommending the door. Have a good day! - Noel
May 2, 2018
This is an excellent storm / screen door. The best feature is the roll away upper screen. This fe...
This is an excellent storm / screen door. The best feature is the roll away upper screen. This feature prevents kids and dogs damaging the screen. The door operates very smoothly. Two items of concern: 1) The hole template for the handle hardware used holes much larger than necessary. 2) Time to completely assemble advertised as two hours - only if you are a pro that has installed 50 of the units. Overall - very satisfied with the door and I would definitely purchase another.
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Response from EMCOMay 3, 2018
Thank you for your review. The advertised timeframe of 2-Hour Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. Please contact the Andersen Solution Center at 855-337-8822 should you need assistance about your door. - Noel
May 2, 2018
I've been wanting a storm door for a year. After much research I decided to get this one. Great p...
I've been wanting a storm door for a year. After much research I decided to get this one. Great price and install went great.
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Response from EMCOMay 3, 2018
Thank you for your purchase of an Andersen storm door. We are happy to hear you are satisfied with your purchase. Enjoy your new door and have a great day! - Noel
May 2, 2018
Great quality. Hang right or left. I was able to cut 3" off the bottom of the door to fit my door...
Great quality. Hang right or left. I was able to cut 3" off the bottom of the door to fit my door opening.
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Response from EMCOMay 2, 2018
Thank you for posting your feedback. We are happy to hear you are satisfied with the door. However, we would like to note that modifying our storm doors voids its warranty. If the door was cut, it is considered modified. You may contact the Andersen Storm Door Solution Center at 855-337-8822 should you need assistance about your door. - Noel
May 1, 2018
Follow the instructions, measure carefully and have a helper as there are times when you will nee...
Follow the instructions, measure carefully and have a helper as there are times when you will need 3 hands or an item will be out of reach.
We did that and it went in like a dream.
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Response from EMCOMay 2, 2018
Thank you for taking time in posting your review. We are happy to hear you successfully installed the door. Enjoy your new door and have a great day! - Noel
May 1, 2018
High quality and really easy to install. I'd recommend this door to everyone!
High quality and really easy to install. I'd recommend this door to everyone!
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Response from EMCOMay 2, 2018
Thank you for your recent purchase. We are happy to hear you are satisfied with the door. Thank you in advance for recommending the door. Have a great day! - Noel
Apr 25, 2018
Needed a storm door for my condo and this fit the bill. Did not want a full glass door as my dog...
Needed a storm door for my condo and this fit the bill. Did not want a full glass door as my dog would have an issue with people passing buy so this works great. The screen is retractable from the top and works wonderfully. A great door for the price.
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Response from EMCOApr 25, 2018
Thank you for your purchase of an Andersen storm door. We are glad to hear you are satisfied with your purchase. Thank you for the five star rating! - Noel
Apr 18, 2018
Excellent quality and relatively straight forward installation instructions
Excellent quality and relatively straight forward installation instructions
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Response from EMCOApr 19, 2018
Thank you for the five star rating. We are glad to hear that the door met your expectations and the installation went well. Have a wonderful day! - Vic
Apr 14, 2018
The "Storm Door" cannot stand a spring breeze! Warranty doesn't cover breeze damage either! I bou...
The "Storm Door" cannot stand a spring breeze! Warranty doesn't cover breeze damage either!
I bought this door less than a year ago, and yesterday we had a windy spring day here in New Mexico. The frame of the lower window together with the window itself was blown out of the door, crashing into my inner door and shattered (If something hit the door, only the window should be broken. The frame should remain in place). Then I called EMCO, and they said it's not under warranty and would like to charge me $80 for the lower window of a $200 door(installation not included). If you think you are buying a "storm door", think again.
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Response from EMCOApr 15, 2018
Thank you for your review. We are sorry for the inconvenience that this has caused you. However, we would like to note that damage cause by wind or external force is not covered under the Limited Warranty. For us to better assist you with your concern please contact the Andersen Solution Center at 855-337-8822 from 8:00AM to 5:00PM CST on weekdays and 9:00AM to 3:00PM CST during weekends so we can give you at least 10% discount for the replacement part. - Claire
Oct 3, 2017
I bought the 400 after reading and seeing the cheaper handles on the 300. Def would recommend the...
I bought the 400 after reading and seeing the cheaper handles on the 300. Def would recommend the 400 series. Very nice door, live the instant screen.
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Response from EMCOOct 5, 2017
Thank you for your feedback. It is our pleasure hearing our customers are happy with their purchase. Enjoy your new door! - Charmaine
Sep 28, 2017
The door fits well and is easy to open and closes quickly. I really love the sliding screen. I ha...
The door fits well and is easy to open and closes quickly. I really love the sliding screen. I have had it for almost 2 weeks now and finally had cool enough weather to turn off the a/c and use it for the first time tonight and it really helps to ventilate my house. The door looks great on my house too!
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Response from EMCOSep 29, 2017
Thank you for your review. We are happy to hear the door worked perfectly for you and your home! Thank you for the five star rating! - Charmaine
Sep 2, 2017
At $269 before tax, I expected a little more. Two hours to install? Good luck with that. The box ...
At $269 before tax, I expected a little more. Two hours to install? Good luck with that.
The box was undamaged when I picked up the door so I expected the door would be fine. The door had two scuff marks on the window molding edge which looked like it could have come from the forks of a fork lift. The top cap of the window was bowed, from what I have no idea. The left side of my French Pane molding is slightly bent. I'll attach pictures. The instructions were very helpful although they fell a little short. Listed here at $219 but mine was not in stock. A Special Order is $268.99.
I like the door, but when you're paying a premium price you expect a premium product.
As John Snow would say, "Winter's coming" so I hung the door and wrote my review.
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Jul 19, 2017
Doesn't last long
Installed in 2013, it's 2017 now. It didn't even last four years. The door is rotting from the inside out. The wood core is expanding so that it won't shut and the metal parts are rusting. It's leaking all the nasty water that is building up inside. It's had leaking problems from the beginning even though it was installed properly. We will be replacing and based on what I see here and Emco's reaponses we won't be buying from them.
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Response from EMCOJul 21, 2017
Thank you for your feedback. We apologize about the inconvenience you experienced. However, please be informed that installing a storm door only helps to reduce the exposure of your entry door with the outside elements. It is important to keep in mind that it may not prevent all water or air from reaching your entry door. Storm doors are not designed to be leak proof as the main door should me the main line of defense. Please contact the Andersen Storm Door Solution Center at 855-337-8822 from 7:00AM to 6:00PM CST on weekdays and 8:00AM to 5:00PM CST during Saturdays and Sundays so we can assist you regarding the deteriorating issue with your door. Kindly have the serial number of your door ready as well when you call us. It is located anywhere on the hinge part, in a white or silver sticker. - Charmaine
Jul 2, 2017
This door will last you about seven years and then you'll have to throw it away unless you want y...
This door will last you about seven years and then you'll have to throw it away unless you want your house to look like hobos and raccoons live in it. This is because after five to seven years, the metal exterior will degrade enough to let a small amount of water in, and the cruddy pressboard interior will swell up. This will then set up a positive feedback loop where the expansion makes it more likely more water will get in, and the door will not close properly anymore.
Seriously - DO NOT BUY THIS DOOR (unless you plan to move in under seven years). You will have to buy another door again.
Check out the pictures of my EMCO beauty.
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Response from EMCOJul 5, 2017
We are sorry to hear about what happened to the door. The panel of an EMCO 400 Series Self-Storing Storm Door is backed by a Limited Warranty. We want to assist you with your concern. Please contact the Andersen Solution Center at 855-337-8822 from 7:00AM to 6:00PM CST on weekdays and 8:00AM to 5:00PM CST during Saturdays and Sundays, for assistance about your door. - Noel
Jun 2, 2017
I bought this door in 2013. After only 3.5 years it is already rotting in multiple locations and ...
I bought this door in 2013. After only 3.5 years it is already rotting in multiple locations and falling apart. The wood core cannot get wet without expanding so it is not good for outdoor use!!! Called for warranty replacement and they want to charge me $80, or they'll send me a letter to get just the door panel, if I can find it. I don't think anyone sells just the panel.
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Response from EMCOJun 3, 2017
We are sorry to hear about what happened to the door. The panel of an EMCO 400 Series Self-Storing Storm Door is backed by a Limited Warranty. There are options for door replacement that you will have to choose. Please contact the Andersen Solution Center at 855-337-8822 from 7:00AM to 6:00PM CST on weekdays and 8:00AM to 5:00PM CST during Saturdays and Sundays, for further clarification about the options. - Noel
May 9, 2017
This is just what I wanted because the screen is built into the door so all you need to do is pul...
This is just what I wanted because the screen is built into the door so all you need to do is pull down the top glass and the screen unrolls. My wife can still have her decorations and I get my fresh air. The door is very is heavy and made with quality materials plus the smooth operation and return to close works perfectly. The nickle hardware are also very nice plus nothing was damaged. I asked one of the workers at Home Depot and he said they sell a lot of these doors and I can see why.
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Response from EMCOMay 10, 2017
Thank you for writing a feedback about the EMCO 400 Self-Storing Storm Door. It is a pleasure to learn that you are satisfied with your overall purchase. Thank you for your business and enjoy your new door! - Charmaine
May 4, 2017
Very difficult to assemble! The pictures were not descriptive enough - sometimes it was difficult...
Very difficult to assemble! The pictures were not descriptive enough - sometimes it was difficult to determine which way the piece was supposed to go on . The 2-hour installation that they claimed on the box turned into 2 days. The rain cap at the top of the door was left open on the ends with no plug or cover (see the pic from the instructions) - we filled it in with caulk to keep the water out. The finished door looks very nice and is doing a great job at keeping the rain off our back porch door.
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Response from EMCOMay 5, 2017
We apologize for the inconvenience that you have experienced. The advertised timeframe of 2-Hour Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. We are happy to hear you successfully installed the door. Please contact the Andersen Storm Door Solution Center at 855-337-8822 from 7:00AM to 6:00PM CST on weekdays and 8:00AM to 5:00PM CST during Saturdays and Sundays, should you need further assistance about your door. - Noel
Apr 28, 2017
This was very challenging to install. I had the help of a professional carpenter and still made e...
This was very challenging to install. I had the help of a professional carpenter and still made errors lining up the template to drill holes for the lock set. Wound up with extra holes straight through the door that were impossible to patch well and looks awful. Called the support number (says on the instructions to call and not go back to the store), and the agent was completely unhelpful and said there was nothing they could do - no recommendations on how to patch, how to avoid, no larger handle plate to cover the extra hole - nothing. Simply said it's not covered by warranty.
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Response from EMCOApr 30, 2017
Thank you for your feedback about the EMCO 400 Self-Storing Storm Door. We apologize for the inconvenience you experienced. However, we value your feedback and we will forward it to the concerned department. - Charmaine
Feb 19, 2017
Looks great! It's a real heavy door , wood core. The screw packages are color coded along with ...
Looks great! It's a real heavy door , wood core. The screw packages are color coded along with color/ directions. The pull down screen is so classy all in one no taking down from year to year. Putting together took 4 hours but I did it solo.
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Response from EMCOFeb 19, 2017
Thank you for purchasing an EMCO 400 Self-Storing Storm Door. We are glad to hear that you are satisfied with your purchase. Great job with the installation! - Charmaine
Feb 15, 2017
I am loving my new door. I moved in this home and they did not have a screen door for the back an...
I am loving my new door. I moved in this home and they did not have a screen door for the back and this one looks like it should have been here all along. I can actually leave the main door open and the air nor the heat really seem to get out unless I open the cool screen on my new door. Completely awesome. The wife is stoked so I got brownie points in the bank too.
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Response from EMCOFeb 15, 2017
Thank you for taking your time in posting your feedback. We are happy to hear you love your new door. Have a nice day! - Noel
Feb 14, 2017
Perfect fit. HD contract installation was great by local company. Installed today and meets all e...
Perfect fit. HD contract installation was great by local company. Installed today and meets all expectations.
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Response from EMCOFeb 15, 2017
We are happy to hear you are satisfied with your purchase. Have a good day and enjoy your new door! - Noel
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