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Customer Reviews for Andersen 72 in. x 80 in. LuminAire White Retractable Screen Door

Internet #305739134

Model #91373

Store SKU #1003862040

  • Installs in about 30 minutes using basic tools and no cutting
  • SlideAway® insect screen system disappears when not in use
  • For double hinged inswing doors, not compatible with patio doors

Customer Reviews

  • 3.9
    out of 209 reviews
  • 68% recommend this product
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Showing 1-30 of 209 reviews
Overall an awesome product. Pretty easy to install now that I've gone through decrypting the ins...
Overall an awesome product. Pretty easy to install now that I've gone through decrypting the instruction. To me the instruction was way more difficult than just figuring out how the door works and to be installed. Just keep in mind the passive door is less used door (stays on) and active door is what you use all the time. It would have been nice if the product was designed to be able to replace the damaged screen easily.
by Denverian
Response from EMCOJul 25, 2020
Thank you for taking time in posting your review. We apologize for the inconvenience that you have experience with the instruction, but we are happy to learn you are satisfied with the screen door. The screen housing can be replaced if there is a issue with the screen. Please contact the Andersen Storm Door Solution Center at 1-844-813-6664 if you need asssitance in the future about your door. Please be ready with the serial number upon your call. Have a good day! - Noel AWEMCOMarketing
  • Verified Purchase
  • Recommended Product
The installation was pretty simple (Definitely need two people to...
The installation was pretty simple (Definitely need two people to install the final doors). I tried to install by myself and had to order a second one after I broke the first - total user error. Also, make sure you add the blocking at the base if your existing set up doesn't already have enough support.
by Holly
  • Verified Purchase
It broke within 24 hours. My toddler ran into it....
It broke within 24 hours. My toddler ran into it. Should be able to withstand some impact without breaking. Anderson sis not stand behind their product. Home Depot stepped up an gave us our money back. I will never buy anything from Anderson again.
by HomeDepotCustomer
Response from EMCOJul 16, 2020
Thank you for posting your feedback. We are sory to learn about the broken door. We would like to inform you that external force is outside the terms of the limited warranty. If you need assiatnce about your door, please contact our Solution Center at 855-337-8822 from Mondays - Sundays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene AWEMCOMarketing
  • Verified Purchase
1 person found this helpful
This door has an active and a passive side. So far, the active side works very well and I am qui...
This door has an active and a passive side. So far, the active side works very well and I am quite pleased with how hidden it becomes when open. The passive side screen doesn't stay in the groves well on either the top or bottom. It's not a big deal, but there can be openings that bugs can get through.
by bobl
  • Verified Purchase
  • Recommended Product
Works well and didnt take ver long to install. Tricky getting the "spring" in place to lock screen.
Works well and didnt take ver long to install. Tricky getting the "spring" in place to lock screen.
by Roro
  • Verified Purchase
  • Recommended Product
Easy install, works great....
Easy install, works great.
by HomeDepotCustomer
  • Verified Purchase
Great quality and works wonderfully on my patio doors. ...
Great quality and works wonderfully on my patio doors. Instructions were clear to follow, even having to cut tracks for 60x80 install.
by ScreenDoor
Response from AndersenJul 14, 2020
Thank you for your review to Andersen® Windows. We appreciate the high rating and hope you continue to enjoy your screen door. Thanks! -Megan Andersen
  • Verified Purchase
1 person found this helpful
Looks like it was custom fitted. The door itself...
Looks like it was custom fitted. The door itself fells very sturdy, other screen doors feel flimsier.
by HomeDepotCustomer
  • Verified Purchase
Door arrived way before expected time. Fits perfectly to our...
Door arrived way before expected time. Fits perfectly to our layout and very easy to install. Will definitely recommend it.
by Sid
  • Verified Purchase
Perfect fit. Easy to install. Work the way it supposed...
Perfect fit. Easy to install. Work the way it supposed to. Just a little pricey, but it’s OK
by HomeDepotCustomer
  • Verified Purchase
Nice door. Just what we were looking for. Fairly easy to install. Needed a support under the bott...
Nice door. Just what we were looking for. Fairly easy to install. Needed a support under the bottom door jam.
by DeeDo
Response from EMCOJul 10, 2020
Thank you for your review. We are happy to hear you are satisfied with the LuminAire White Retractable Screen Door. Have a great day! - Noel AWEMCOMarketing
  • Verified Purchase
We absolutely love our new retractable screen door. We installed the bronze color to match our A...
We absolutely love our new retractable screen door. We installed the bronze color to match our Andersen windows, and it's beautiful. Very easy to install. We even had to cut ours down a few inches, but the video instructions gave explicit directions on how to measure, cut and install. The screens glide smoothly and quietly. The door is beautiful to look at whether open or closed.
by AndersenDoor
  • Verified Purchase
  • Recommended Product
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by Walt
  • Verified Purchase
The active screen stopped working within a week after having it installed so haven't been able to...
The active screen stopped working within a week after having it installed so haven't been able to use the door for a month. I tried calling Andersen's for 2 weeks to get someone to help me. Finally was able to get a replacement screen ordered and will have to pay my installer again to come and fix it. Very disappointed.
by Cin
  • Verified Purchase
3 people found this helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
  • Verified Purchase
Doesn't close or open correctly on the active side...
Doesn't close or open correctly on the active side of the door. The screen separated at the side and we have not even had it installed a day. Not happy
by HomeDepotCustomer
Response from EMCOJun 30, 2020
Thank you for posting your feedback. We are sorry to learn about the issue on the screen. We want to assist you with your concern. Please contact our Solution Center at 855-337-8822 from Mondays - Sundays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene AWEMCOMarketing
  • Verified Purchase
Love it easy to use. I can now let the breeze in both doors open or just one. One of my best buys...
Love it easy to use. I can now let the breeze in both doors open or just one. One of my best buys of the year!!!
by Steve
Response from EMCOJun 30, 2020
We are happy to hear the door met your expectations. Thank you for the perfect rating! - Irene AWEMCOMarketing
  • Verified Purchase
  • Recommended Product
broke first time i opened the screen door...
broke first time i opened the screen door
by HomeDepotCustomer
Response from EMCOJun 30, 2020
Thank you for posting your feedback. We are sorry to learn about the broken screen. We want to assist you with your concern. Please contact our Solution Center at 855-337-8822 from Mondays - Sundays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene AWEMCOMarketing
  • Verified Purchase
The assembly directions were fine but the assemblage required a...
The assembly directions were fine but the assemblage required a bit of patience. It functions well.
by PRC
Response from EMCOJul 1, 2020
Thank you for the awesome rating. We are sorry for the inconvenience. We are happy the door functions well. Have a great day! - Irene AWEMCOMarketing
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by RYAN
Response from EMCOJul 1, 2020
Thank you for the awesome rating. Have a nice day! - Irene AWEMCOMarketing
  • Verified Purchase
Works as promised
Works as promised
by David944s2
Response from EMCOJul 1, 2020
We appreciate your review. Thank you for the wonderful rating! - Irene AWEMCOMarketing
  • Verified Purchase
  • Recommended Product
This is a great screen door, especially considering the price. The door really looks great has a ...
This is a great screen door, especially considering the price. The door really looks great has a fairly low-profile over our double entry door. I have two small issues: 1. Our cats were able to very easily push their way through the screen. Since the screen rolls into the cartridge, it's not attached to a firm frame, but rather slides through tracks on the top and bottom. This is fine, except our two medium cats quickly learns they could just push the screen out of the track and go outside. Luckily, when you open the screen, it goes right back into the track neatly. Nonetheless, I would not recommend this door if you need to keep cats in or out. 2. The door stays closed when the two handles come together and latch. This latching is not very smooth, and sometimes takes a few tries or a less-than-gentle push to get it to stay closed. I'm hoping this can be adjusted. Some tips: Definitely put something soft and thick on the ground like a moving blanket. I used a tarp over the concrete driveway and still managed to make a very small nick in the finish. Watch the installation video on the Anderson web site. Take your time! Read ALL the instructions repeatedly. My door jam width was slightly smaller than what was listed in the Home Depot site, but the Anderson site said that it would fit, but an easy cut to the tracks were required. This was quick and easy. (But always measure twice and cut once!) I am very happy with this purchase!
by Stuart
    • Recommended Product
    7 people found this helpful
    Does keep pets in
    Got this to keep my cats in while getting air. Easy to put together and install, but literally does not keep pets from running right through the bottom of the screen. All crawling bugs should be able to get in depending size. Waste money and not returnable.
    by Tavares
      1 person found this helpful
      Exactly what we needed for our French patio doors. Forgiving...
      Exactly what we needed for our French patio doors. Forgiving with kids and dogs. Sometimes the stationary door will come out of its locked postion, but overall we're super happy with it
      by Dfdmrc
      • Verified Purchase
      Love the product but return spring broke on second day....
      Love the product but return spring broke on second day. Got the unfortunate bad door or if the box
      by Jay
      • Verified Purchase
      Easy assembly. Just love them.
      Easy assembly. Just love them.
      by Treena
      • Verified Purchase
      • Recommended Product
      These are fantastic. I have French doors that desperately need...
      These are fantastic. I have French doors that desperately need a screen solution. I had to order the French door online as the local Home Depot didn’t stock the double door. Installation was super easy and directions are easy to follow. Took about 1 hour for me to install solo. Great look and design. Overall very happy.
      by Milkman
      • Verified Purchase
      easy to install and functions great - perfect for our...
      easy to install and functions great - perfect for our needs
      by HomeDepotCustomer
      • Verified Purchase
      Easy to install and works great.
      Easy to install and works great.
      by SnowdenAle
      • Verified Purchase
      • Recommended Product
      Installation was easy even though door width required cutting of...
      Installation was easy even though door width required cutting of the rails. A piece of quarter round molding was required at the top to completely seal the screen door.
      by Freeflyer49r
      • Verified Purchase
      Showing 1-30 of 209 reviews