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Customer Reviews for Aquasana 3-Stage Under Counter Water Filtration System with Faucet in Oil Rubbed Bronze

Internet #301960402

Model #THD-5300.62

Store SKU #1002493488

  • Easily replace filters without disconnecting hoses or water lines
  • NSF certified to remove 97% of chlorine and 97% of chloramines
  • Built-in PID alerts you when it's time to change filters

Customer Reviews

  • 4.4
    out of 1,648 reviews
  • 88% recommend this product
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Showing 1-30 of 1,648 reviews
Great tasting water
This filter system puts out great tasting water. Much better than the counter top pitcher we were using. Easy to install. Bought a half inch diamond hole saw from HD to drill our granite counter. Had the hole done in less than five minutes. The worse part was working on the spout fittings behind the sink under the counter. Was well worth the purchase and install, made my wife extremely happy.
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  • DIY
  • Recommended
4 found this review helpful
Need quality control
Feels disgusting when opened the box because the filter system got dust covered all over it. One of the filter didn't have label had mildew covered over the nozzle. Also there were scratches over the filter system and faucet. Got sent a replacement and it was a little bit better but still got covered in dust.
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  • Verified Purchase
So far so good
So far so good ( 2 days old).. Britta goodbye. Like having more real estate on my countertop.
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  • Verified Purchase
  • Recommended
Overall impression is excellent
Installation was quick and easy. Access to filters is great, I should be able to swap out filters to install new ones in six months without difficulty. Appearance exceeds expectations, flow rate is very good. Taste and quality of water is great. Peace of mind in knowing filtration is working for my health benefits makes for overall excellent value
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  • Verified Purchase
  • Recommended
Cheap quality
Cheap quality parts. It leaked since day 1. I have installed undersink filters before and never had encountered such sub par quality. Taste is mediocre at best. Save your money and choose a different co.!
by
  • Verified Purchase
Easy clean water
Love the compact size, the freshwater we now have plus the battery reminder and the filters for life to make life easier. I deducted a star because I was very disappointed in the quality of the faucet. It is very lightweight and does not seem durable. Hoping it holds up.
by
  • Verified Purchase
  • Recommended
Good clean drinking water
Very easy and simple installment and set up. Just follow the instructions as outlined and nobody should have a problem. No leaks and the water is very good.
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  • Verified Purchase
  • Recommended
Didn't Like Service
Okay so this is an updated review I previously reviewed this product and it was causing leaking. I will say someone did reach out to me but when I tried to get back with them I just kept playing phone tag then I finally was able to reach someone he said they would replace the system and someone would call me the next day. No one called and it was a few days or maybe even a week or more later someone finally called and then their advice was for me to stick some fishing line or something down the hole on the back of the faucet to potentially remove debris and then I was told that I would have to do this periodically for the life of the system. I find this completely unacceptable. I should not have to do anything other than use the system as directed but the fact that I could potentially continue to have leaks and then I'm expected to do some off the grid technique to maybe fix it for a little while it's very disappointing and this system is more of a hassle than it is a help and I can no longer recommend it especially considering the service that I was provided.
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    A large amount of white crystalline powder appears
    I bought a Aquasana under sink water filter, Claryum® 3-Stage Max Flow at December last year, Upon installation, I noticed what appeared to be an oily film floating on the water's surface coming from the Claryum® 3-Stage Max Flow. For the next week or two, I used it only to wash things. After using Claryum® 3-Stage Max Flow as drinking water for a few months, I've discovered that the water that comes out of the Claryum® 3-Stage Max Flow has a lot of tiny particles floating in it; and a thick layer of white crystalline powder on the inside wall of our water boiler. This has never happened before with Claryum® Level 3 Maximum Flow. https://www.youtube.com/shorts/uiplAYxDYEM
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      Easy installation and delicious water
      The installation was pretty easy and the instructions were clear. No leaks! Water tastes great. So far, so good.
      by
      • Verified Purchase
      • Recommended
      Good.
      I’m enjoying the use of your filter system. I can get all the clean water that I want.
      by
      • Verified Purchase
      • Recommended
      Easy to install, works great
      I usually struggle with plumbing projects, but this was a breeze to install. I opted to plumb an existing bar sink faucet rather than use the provided faucet, so I needed to get an extra adapter from the hardware store. It's been in operation for about a month, and no slowdown or leaks detected. And it's much faster than my previous pitcher-based filter.
      by
      • Verified Purchase
      • Recommended
      Superb product and service for smaller residences
      The ordering, delivery, and installation is well documented and supported. Website is user friendly. The purifier is proving itself and provides a surprising flow of fresh water.
      by
      • Verified Purchase
      • Recommended
      Easy clean water
      I ordered this to get rid of the Brita filter that would take top valuable counter space in my kitchen. Our water is safe but heavily chlorinated that leaves it not very good to drink out of the tap. I hired a counter top company to drill the hole in our quartz countertop and installed the unit myself. Easy to install but I needed a second pair of hands to get the spout to sit right on the counter. Since then the water coming out of the spigot has been a god send. I am drinking far more water and my coffee is tasting way better. The only thing preventing me from giving 5 stars is that the shipping to Canada triggered a BIG customs bill.
      by
      • Verified Purchase
      • Recommended
      great
      Easy to install, great taste and love the quiet, lack of noise! I originally had purchased the counter top, pump version that is very noisy and drips . Great purchase.
      by
      • Verified Purchase
      • Recommended
      Delivers as promised
      We used a pitcher-style water filter for decades but grew wary of the visible buildup inside the fill section and got tired of scrubbing it clean, not to mention the space it took up in the fridge. The Aquasana has been a real game-changer. Water tastes great and flows strong and fast from the spout. It was easier than expected to install, I did it myself. The provided faucet is very attractive and the handle movement is smooth and secure. It's all around a real pleasure to use and we're so glad to have clean, filtered water at the ready. We couldn't be happier with this product!
      by
      • Verified Purchase
      • Recommended
      Terrible Product
      It would be a great product if it worked. I bought this just over 2 years ago. I’ve replaced the filters regularly and each time has been a frustrating experience. As others have mentioned, the “sumps” have a vacuum seal and are virtually impossible to open. This time has been the worst, though, and is the final straw. (Which is sad because I’ve been a customer for 10 years, I think.) I followed all of the instructions to replace the filters. It worked beautifully for a few hours and then just stopped working. No water flow at all. I’ve now taken it apart seven times and the exact same thing happens… it works for a few hours and then stops. I’m so beyond frustrated! I can’t keep battling with this thing so it’s time to find another system.
      by
      Response from Aquasana Customer SupportMar 5, 2024
      Hi Erin, We are so sorry to hear that you are experiencing some issues with your under counter Max Flow System. We would love to have the opportunity to have one of our agents reach out and assist in identifying what could be causing the issue. We were able to locate your account and will have one of our agents give you a call shortly to assist further assist as we want to ensure you are enjoying fresh filtered water.
        Clean and Simple
        Good looks, Clean and Simple installation by my plumber
        by
        • Verified Purchase
        • Recommended
        Great purchase!
        Installation was easy, operation is fantastic, water quality is great!!!
        by
        • Verified Purchase
        • Recommended
        Easy to install and water tastes great!
        It was easy to install and the water tastes great! I am glad we bought the filter we did. I did a lot of research and this was the best.
        by
        • Verified Purchase
        • Recommended
        Overall good
        New filter us good,it is easy to install. Water tasts better. And rhe water is more cleaner.
        by
        • Verified Purchase
        • Recommended
        Clean tasting water
        The system was easy to install and I like having clean tasting water straight from the tap. It gives me peace of mind knowing harmful contaminants are being eliminated.
        by
        • Verified Purchase
        • Recommended
        Fine product.
        Solid construction, easy installation, but in the separate cold water tap located in the laundry room.
        by
        • Verified Purchase
        • Recommended
        Excellent water!
        We love our Aquasana! We love the taste of the water so much that we bring water with us everywhere.
        by
        • Verified Purchase
        • Recommended
        Claryum® 3-Stage Max Flow
        Great product that been around for many years. This is my third filter over 20 years.....I needed to buy another filter and didn't buy aquasana and so I got a relatively expensive filter from a company that no longer sell the filter or replacements so it was a waste of money and so I came back to Aquasana. Great for, great price and easy installation. I'm not going to bother with any other company in the future again. Aquasana will still be here for my replacement filters.
        by
        • Verified Purchase
        • Recommended
        Enjoying the water.
        Here it is. Install was straight forward. Simple, but installing thing in the cabinet, and under the sink are as to be expected. But overall the process was simple, only complaint is the faucet, I am wary of possibly over tightening, and felt the top ring and washer were both too flimsy and undersized slightly. The fixture is as secure as I want. And I am considering a sturdier alternative. Also surprised the spigot/stem tube is only secured by the o-rings and pulls out it seems, too easily. Would have been nice to have had both inlet and outlet be 3/8 tubing. Otherwise happy to have it.
        by
        • Verified Purchase
        • Recommended
        Very happy with the product
        The unit was easy to install and is easy to use. It looks nice and the water tastes fine.
        by
        • Verified Purchase
        • Recommended
        Outstanding Water filter!!
        The filter has been a life changer! My home's water had a very strange taste and wanted to buy a filter that can be used for clean water in my kitchen. Installing the 3 stage max flow was relatively easy and it complete shocked me how great and smooth the water was after running it from the new faucet. Extremely good and will recommend to all my family and friends!
        by
        • Verified Purchase
        • Recommended
        Happy With the System
        I don’t get why there’s so many negative reviews regarding the leaks that the reviewers complain about. One should have some degree of mechanical inclination to install this system correctly. Having a good mechanical aptitude is essential. That’s the bottom line. If you question your ability to install this system, don’t do it. It’s that simple. HOWEVER…the filter cartridges are very pricey!!! The prices should be reasonable.
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          • Recommended
          Tastes just like tap water
          I don't think filter works as it's tasting just like direct tap water. also had TDS rating done it's same as tap water 535 so will be retiurning this.
          by
          Response from Aquasana Customer SupportJan 19, 2024
          We're sorry to hear that we did not meet expectations in taste! In consideration TDS, or Total Dissolved Solids, is the amount of dissolved minerals and metals present in water. TDS meters tell you the concentration of dissolved minerals and metals, but are not an accurate measurement for contamination. Aquasana products reduce and remove harmful TDS like lead, but selectively retain or replace healthy dissolved solids like calcium, magnesium, and potassium. Based on the product that you're inquiring about, it is tested and certified to NSF/ANSI Standards to reduce up to 99% of 78 contaminants plus sediment. For an accurate measurement of the performance of our system, you can purchase a water test kit at your local hardware store. If you have any further questions, please contact us directly from Monday - Friday 8am - pm CST.
          • Verified Purchase
          Showing 1-30 of 1,648 reviews

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