We had a professional painter paint our dining room wall with Behr Premium Plus Ultra in Matte fi...
July 12, 2019
We had a professional painter paint our dining room wall with Behr Premium Plus Ultra in Matte finish. While he was painting it smelled like new paint but a couple of days later it smelled like a wet dog. It only got worse over the next few days even after my wife ran two fans on the wall and kept the windows open. We mentioned it to Home Depot where we purchased the paint and they had never heard of this. They suggested we work with Behr on this issue. John at Behr suggested that the issue may be related to several other factors unrelated to the paint. He also suggested that we cover it with Kilz primer to get rid of the smell. He did offer to cover the cost of the paint and primer which is the only reason I gave a 2-star rating instead of 1-star. We asked for reimbursement for the cost of the paint and he said that it's their policy not to cover labor costs. The did ask for a sample of the paint to test it for bacteria which we provided. Of course they reported that the test didn't show any problems and they didn't notice any smells after they painted a small swatch. They should have painted an entire wall in their own home and reported back after a week ;)
Nevertheless, we put 2 coats of Kilz primer over the wall which removed the dog smell and then purchased another gallon of Behr paint from another Home Depot. We thought that maybe our local store had a bad batch. Speaking of which the both gallons were Batch #1753. On a side note, a year or so earlier we had painted another room in the house with the same Behr paint but that was batch #1473 and it didn't smell.
After painting the second round of Behr paint the exact same thing happened as before: smelled fine when wet then a couple of days/weeks later it smelled like wet dog or ammonia. Two months later the smell has lessen but it's not gone.