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Customer Reviews for Basco Classic 47 in. x 70 in. Semi-Frameless Sliding Shower Door in Chrome with Clear Glass

Internet #207016646

Model #CLCH05A4770CLSV

Store SKU #1001985676

Customer Reviews

  • 3.8
    out of 368 reviews
  • 56% recommend this product
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Showing 1-30 of 368 reviews
When I picked up the merchandise from HD I was surprised in the condition of the box. I seemed like it had been thrown around, dropped, kicked, holes and, all. I was quite hesitant to take it home. The customer service agent said I didn't have to take it in that condition, but did say their receiving team did open the box to check for damage, and said they did not see any damage to glass, e.g... Long story short, I took the box in the condition it was in, I did not open the box at the store like I should have(my mistake)!!! Once I open to assemble the shower doors, I noticed that 2 of the door roller brackets were bent. I called Basco's 800 # to see if they could ship me new replacement's. They told me I couldn't order directly from them, I would have to go through HD to get the replacements. I called HD they said they couldn't order the brackets, I would have to return the whole package. I didn't want to box it all back up and, take back to the store, good thing I was able to bend them back to almost original shape. I made it work, Basco need to re think on how these brackets adhere to the door, When I took them off to straighten them there was only 3 little dabs of some kind of adhesive to grasp the glass, door kept sliding off the bracket, luckily my buddy came up with a solution to put some double sided tape to hold the glass along w/ the screws. It wasn't the best experience, but they are up and installed. They do look nice !
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Well designed and attractive to look at. Both at a great price!
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  • Verified Purchase
All.hardware.was missing it had been sold and returned and then resold to us.
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Response from Basco TeamFeb 22, 2024
Hi there, thank you for your feedback. We're very sorry to hear about this issue. Unfortunately, as the manufacturer, we have no control over how Home Depot handles a store returned box. However, please rest assured that we stand behind our products and we're happy to help you with replacement parts. You can reach our team at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com. Thank you for choosing a Basco door!
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Would have been better if it came with bummer
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The quality of the glass was very poor.
The instructions were clear and easy to follow, however the glass was very fragile and thin. If you have any children I wouldn’t recommend it.
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    Explode
    I lifted the glass door and it just shattered. Very danger. They put all the good review on the top and all the bad and poor review at the very end. If I know it was gonna explode on me I wouldn’t had buy it. Left me with some scar and cut. Carefully.
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    Response from Basco TeamFeb 8, 2024
    Hi there, thank you for your feedback. We're so sorry to hear about the glass and bad experience you had. Please send us an email with your order information so we can assist you with a replacement. You can reach us at inquiry@bascoshowerdoor.com. As far as the reviews go, this is not something we can control as manufacturer. The website layout is done by The Home Depot, not us, but we apologize for the inconvenience you have felt because of this.
      We thought we got this as standard but we needed something taller. Overall quality is good !
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      • Verified Purchase
      I'm very happy, this slice door is excellent, thanks.
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      Very good happy with them
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      • Verified Purchase
      Great doors for the price
      I purchased these doors Hesitant because of the reviews about people blowing up the glass, but in my professional experience with these doors after I purchased, I opened the box and was not dissatisfied at all, especially by the looks of the glass and the parts were nice. Yes, the glass is the thinnest glass allowed to be used for shower doors, but it’s still thick enough to wear if you do not beat them around and you handle them just like you should they install great and they work great !
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      Response from Basco TeamDec 13, 2023
      Hi Nathan, thank you so much for your feedback. We're happy to hear you like your new doors and had an excellent experience with our shower enclosures. Thank you for being a Basco customer!
        • Recommended
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        • Verified Purchase
        The doors are very thin and flex under the smallest amount of pressure. The tracks and handles fit various size doors so they need to be cut for the exact door size in the package. The handles are VERY difficult to press onto the glass door unless you use a liquid soft soap. That is not a tip offered by the manufacturer, but the handles have not moved in two months. The one plastic towel bar end is rough pitted and not polished smooth. Difficult to cut the towel bar to the exact length with no guidelines or template. The manufacture should provide the exact measurement for each size door.
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        Response from Basco TeamNov 30, 2023
        Hi there, thank you for your feedback. We're sorry to hear about the issues you experienced when you installed your new enclosure. I will share this feedback with our Engineering Department so they can review it for future product and instruction updates. We appreciate your review and value your input, as we continuously strive to improve our products and services. If you have any issues in the future, please don't hesitate to reach out to our Customer Care team. Our Tech Specialists will be happy to help you with the installation or any other questions you may have. You can reach us at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com.
        • Verified Purchase
        Dangerous Product
        I usually install Delta shower doors. I think I ordered this brand off the net by mistake. This is a dangerous product. Most of the pieces do not fit and are poorly made. Bumpers & handles don't fit, safety-T header is poorly designed and does not install per instructions. Almost every aspect is poor. And the ill-fitting handles & towel bar will probably break the tempered glass. It's a miracle they went on at all without breaking the glass. Please stay away from this product.
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        Response from Basco TeamNov 20, 2023
        Hi Scott, thank you for your feedback. We're sorry to hear you had a bad experience with the installation of the door, but we are glad that there was not anything actually wrong with the product. If you received any parts, like the Bumpers, that you feel like didn't fit, or if you run into any other issues, please always feel free to connect with our Customer Care Team at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com. We're proud to offer a Limited Lifetime Warranty on all of our enclosures and stand behind our product. Your feedback is valuable to us and we will share it with the appropriate departments to review for future product updates.
          The doors look good and improves the bathroom decor. The doors do not slide easily, so we had to apply some spray silicon lubricant to the upper track. Also, the handles are small and difficult for us seniors to grasp, especially when wet.
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          Overall, glass was intact and looks aesthetically pleasing. Glass is a bit thin and wobbly.
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          • Verified Purchase
          The only thing I didn’t like is the color. The brushed nickel has a gold tint to it. Unlike all the other bathroom fixtures that are also brushed nickel.
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          Response from Basco TeamOct 19, 2023
          Hi Rick, thank you for your feedback. We're glad to hear you liked your enclosure, with the exception of the color. The best thing we can recommend is always to go to a local Basco dealer in your area or call our customer care team for a sample of the metal or glass you are looking to buy to ensure it is the right fit. Thank you for buying a Basco enclosure!
          • Verified Purchase
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          • Verified Purchase
          The quality of this door did not meet my expectations. the grab tabs at the top where the rollers are clamp to the glass were not tight enough to hold the glass and it kept slipping. I had to remove them and glue in order for it to adhere. It was an overall easy installation, but time consuming to remove and replace the glass door 4 times before getting it right due the poor manufacturing.
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          Response from Basco TeamOct 19, 2023
          Hi there, thank you for your feedback! We're so sorry to hear about the issues you had with the installation of the door. We don't recommend using glue to fix the panels in place. We offer Glue Dots that can help keep the panel in the clamp, but we highly recommend reaching out to our Customer Care Team and speaking with our Tech Specialists first to ensure a clamp replacement, installation tips or Glue Dots could possibly already do the trick. You can contact us at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com. With that said, we did forward your feedback to our engineering team for future product updates.
          • Verified Purchase
          Love the product easy to install
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          • Verified Purchase
          I saw these doors and love them still. Unfortunately, one of them broke. So please, if you're having them installed they must be very careful. Per the contractor, it broke in his hand when he tried to place it. He did replace them, and I was upset that we were not able to use these.
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          Response from Basco TeamOct 4, 2023
          Hi there, thank you for your feedback. We're very sorry to hear about the issues you've had with our enclosure. While all our glass is safety-tempered glass, fragility is still the nature of the product, so a small wrong move or placement on the corners of the glass can under certain circumstances cause damage to the glass during the installation. It sounds like your contractor already replaced the glass, but please rest assured that all of our enclosures come with a Limited Lifetime Warranty and that we stand behind our product. If there is ever any issue in the future, please do not hesitate to reach out to us at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com. Despite the installation hiccup, we hope you are enjoying your new enclosure and thank you for choosing Basco!
          • Verified Purchase
          Save your money
          This door is a piece of crap and very cheaply made. I had to reenforce every screw and the aluminum binds easy. My recommendation is spend more money for a better quality door.
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          Response from Basco TeamOct 2, 2023
          Hi there, thank you for your feedback! We're very sorry to hear you're not happy with your enclosure. Please know that we stand behind our products and they are covered by a Limited Lifetime Warranty if there are any issues with parts. Our Tech specialists can assist with any installation questions in case there may be a misunderstanding in regard to the installation. Please contact our Customer Care Team for assistance. You can reach us at 1.800.45.BASCO and via inquiry@bascoshowerdoor.com.
            Don't like the towl bar and handles
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              Showing 1-30 of 368 reviews

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