That is very frustrating to hear, Bob. I am very sorry you did not get the expected results with BioAdvanced 2 in 1 Moss & Algae Killer & Cleaner. At your convenience, please reach out to our Consumer Affairs team at 877-229-3724. We are available Monday through Friday from 7:00 AM to 5PM CT and Saturdays from 8:30 AM to 5PM CT. -Madison