Hi JManne2, thanks for bringing this to our attention. We're very sorry to hear about your negative experience. Bosch strives to provide our customers with quality products and services, and we apologize for any inconvenience this has caused you and your family. Please know that your feedback is greatly valued and will be shared with the appropriate teams for further consideration as part of our commitment to continuous improvement. For product assistance, please contact Bosch Customer Care at 800-944-2904 for real-time support or email BoschCare@bshg.com. Thank you.