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Customer Reviews for Bosch 800 Series 24 in Top Control Built-In Stainless Steel Dishwasher w/CrystalDry, Stainless Steel Tall Tub, 42dBA, 6-Cycles

Internet #310500138

Model #SHPM78Z55N

Store SKU #1004610596

  • Patented CrystalDry technology gives dishes the ultimate dry
  • Flexible 3rd rack for silverware and cooking utensils
  • InfoLight shines on the floor so you know if the cycle is running

Customer Reviews

  • 4.7
    out of 4,378 reviews
  • 93% recommend this product
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Showing 1-30 of 4,378 reviews
We researched quite a bit before deciding on this DW....
We researched quite a bit before deciding on this DW. Consumer reports had great reviews and a few friends praised it also. The adjustability of the middle and upper (third) shelf is very useful and handy. We are unpacking from our move and washing everything so we are quickly learning about the flexibility of these shelves. Super quiet also! Sorry the pic was taken while backsplash was being installed.
by
  • Verified Purchase
2 found this review helpful
Bosch makes the BEST dishwashers
[This review was collected as part of a promotion.] We've owned several Bosch dishwashers due to moving to several different homes. We love how clean and dry the dishes turn out and the dishwasher is so quiet that we sometimes only know its running by the cool red light that shines on the floor while running. If you're debating purchasing a Bosch, don't debate any further...go out and buy one immediately. You'll be glad you did.
by
    • Recommended
    Not as shown!
    Purchased this as we wanted the third rack as shown on the Home Depot ad (see photo). The unit we received has a different top tray, not what is shown. The tray received seems flimsy and only has a small cutlery insert, not full tray. We had a Bosch dishwasher (with the full cutlery tray) in New Zealand, and were very pleased with it. The overall quality seems to have dropped and not worth the price.
    by
    Response from BoschAppliancesCAJan 28, 2022
    Hi Kiwi_jim, I'm sorry to hear you didn't receive the dishwasher model you expected. Its possible that the associate you worked with didn't realize there are two 800 Series 3rd rack options and selected the wrong model to order for you. The one you describe receiving sounds like the MyWay rack, which has it's merits and benefits, but doesn't suit everyone's preferences, and that's okay! If you were inclined to replace the unit you've got today (I'm sure someone would happily buy a gently used Bosch dishwasher!), the model you would be looking for is SHPM78Z55N which has the Flexible 3rd rack you are seeking. I hope this helps you! If you would like more information please contact our Customer Service line at 1-800-944-2909 Monday to Friday 8.00am to 6.00pm EST. BoschAppliancesCA
      Very Quiet, Well Made, Loving The DRY Dishes!
      [This review was collected as part of a promotion.] I had to wait for four months to receive my dishwasher, but it was worth the wait. This is my third Bosch and this one is very quiet, and has the Crystal Dry feature built in. This models footprint is deeper than my previous models, and it didn't fit securely. I had to hire an experienced handyman to pull out the dishwasher, and modify the toe kick on opposite side of kitchen cabinet to be fully secured. Now I can open my silverware drawer without banging into the side of control panel. The modification was pricey, but now it's complete. Many years to enjoy my new dishwasher!
      by
        • Recommended
        Super Nice and Super Quiet
        We waited 2 years for this unit to be back in stock. I was going to purchase an LG because they were available but our son had done the research and said Bosch was a better dishwasher. We finally got ours delivered and installed and can't be more happy. It cleans really well and is super quiet. If you self install, be careful coupling the drain hose to the plastic threaded coupling...can easily cross thread. Don't need teflon tape on this hose connection.
        by
          • Recommended
          Great dishwasher so far
          We just got our Bosch dishwasher and have had it for a week so far. It is EXTREMELY QUIET, offers lots of loading flexibility, and cleans dishes extremely well. After a bad couple of years with our previous dishwasher, we decided it was time to look into a brand known for its quality, and we got this Bosch. The drying performance is just average. On one occasion we found a Tupperware completely filled to the brim with water (it didn't have a lid), but all the dishes came out completely dried. There's nothing too special about the drying performance of this dishwasher. The washing performance, however, is extremely satisfying. I've only seen one or two food specs ever on dishes, and we usually have low to medium-soiled loads. Probably the most astoundingly good aspect of this dishwasher is the noise level. It is SO QUIET that we have to look at the red InfoLight to tell if it's running at at all. In fact, it clocked in at 44 db, just above the advertised level, according to the Series 6 Apple Watch's decibel meter. If InfoLight wasn't a feature, we would've been wondering if it was on at all! The CrystalDry process at the end of the wash, however, produces a humming noise that's noticeably louder than the rest of the wash. It's still very unobtrusive, however. The fancy display on the control panel is another great feature. You don't have to guess the time the dishwasher will take for a certain cycle; the display tells that time right there once you've selected a cycle! For example, if you're on a tight schedule and you want to know exactly when the cycle will be done, you could just look at the display and adjust your cycle to match the time that you want it to take. The loading flexibility is another thing we like about this dishwasher. The third rack allows for even more efficient storing of silverware, in addition to the basket on the lower rack! Our old dishwasher didn't have foldable tines, so this dishwasher allows for way more dishes to be stored inside. The door is also highly fingerprint resistant, so you don't have to clean it constantly, which was something our old dishwasher suffered from. Overall, this dishwasher has definitely satisfied our needs during the first week of usage, and it seems that Bosch has gone above and beyond to create products with great performance. The only test now is to see how many years it will last.
          by
            • Recommended
            9 found this review helpful
            One Quiet Effective Dishwasher
            [This review was collected as part of a promotion.] We are thrilled with our Bosch 800 Series dishwasher. Easy to install, this Bosch is the quietest dishwasher we have ever owned. The three shelves provide more space and options for placement than our former dishwasher. We found that a pre-rinse and the 60 minute cycle does a fantastic job on cleaning a full load. The easy to see red light on the floor tells us the washer is on and when it is done. This dishwasher performs so much better than any dishwasher we have previously owned. Recommend it with no reservations. Two of our adult children now ate proud Bosch owners!
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              • Recommended
              Quietest washer ever
              Quietest dishwasher we've ever had. The red light beams on the floor to let us know it is working and when it is finished and dry. I like the top shelf specially made for utensils and everything I have put in the last six weeks since we bought it has come out clean
              by
                • Recommended
                Beautifully Invisible
                [This review was collected as part of a promotion.] We replaced an older BOSCH dishwasher so the install was simple with clear directions. Our new BOSCH eliminated the visible controls with an elegant, clean-lined handle the only surface feature. While doing its usual work, from sparkling wash to bone dry, it visibly and audibly just disappears into the cabinetry. Truly, the projected red glow in the floor is the only reassurance it is busy washing.
                by
                  • Recommended
                  Best Purchase Ever!
                  [This review was collected as part of a promotion.] My wife and I debated for a long time finally broke down and replaced our old Maytag dishwasher. This new Bosch dishwasher was a game changer and save so much time at the end of the night after dinner. Now we have extra time to spend with the kids before putting them to sleep.
                  by
                    • Recommended
                    Best Dishwasher Ever!!!
                    [This review was collected as part of a promotion.] We've had GE Profiles, Whirlpools, and Samsung dishwashers. This one blows them all away in cleaning ability, noise levels, etc. Couldn't recommend it enough!
                    by
                      • Recommended
                      Bosch 800 Dishwasher
                      [This review was collected as part of a promotion.] Love the machine great design, So quiet you don't know it's running. Every thiong you put in comes out sparkling clean.
                      by
                        • Recommended
                        3 months and already needs repairs
                        [This review was collected as part of a promotion.] Soap pod dispenser spits out pod and dishes don't get anything except a water cycle. Disappointed
                        by
                        Response from CSJun 16, 2021
                        Dear valued Bosch customer , thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your dishwasher. We have added a link to our service locater here: https://www.bosch-home.com/us/owner-support/repair-service. If you have service questions, please feel free to call our 24/7 customer service team at 800-944-2904.
                          Would not recommend
                          I have had this washer for 2 years and I can't wait to replace it.  The dishes come out wet, even when using a rinse aid. I run the dish washer twice for every load. the second run is just to rinse off all the soap scum left by the first run. Picture below shows a blender bottle that was just cleaned by the dish washer.  The amount of soap scum left on the dishes is disturbing.  I would just use this dish washer as a wash rack, but the tines are so close and oddly spaced that it doesn't even work for that.  Overall, unless you enjoy drinking soap water and having water rings in your kitchen cabinets I would not recommend this dishwasher
                          by
                          Response from BoschAppliancesUSAJun 9, 2021
                          Hi Troy, thanks for your feedback and we're sorry to hear that you're experiencing drying issues. We think the following link may help: https://www.bosch-home.com/us/experience-bosch/tips-and-tricks/all-articles/tips-to-maximize-drying. If this does not resolve the issue, feel free to contact our 24/7 customer support team at 800-944-2904. BoschAppliancesUSA
                            21 found this review helpful
                            Great dishwasher
                            [This review was collected as part of a promotion.] I love this dishwasher first-time dishwasher usher i wish i would have bought it years ago
                            by
                              • Recommended
                              Bosch SHPM78Z54N Dishwasher Review
                              [This review was collected as part of a promotion.] I have used this unit for around 3 months or so. I bought it to replace an older Electrolux that just didn't seem to be cleaning as it should. So far zero issues as I would expect with this brand. I have used a Bosch dishwasher before and had zero issues for nearly 15 years! This 800 series is super quiet, cleans excellent and really does do a great job of drying even plastic cups. I've yet to find anything I do not like. I was not paid or provided this unit to leave this review.
                              by
                                Welcome Addition to the Family!
                                [This review was collected as part of a promotion.] I did quite a bit of research and finally decided on this Bosch Model. I didn't believe the other reviews stating this machine would get baked on food to just go away...man I was wrong. It really gets through anything. It is truly an amazing appliance and perfoms better than I could have imagined. Love how the dishes come out totally dry. I still do a very quick rinse for large pieces of food, just so I don't have to clean out the trap every week. I would recommend this model to anyone wanting an extremly powerful dishwasher with silence.
                                by
                                  • Recommended
                                  Nothing but trouble after only two weeks
                                  We bought this dishwasher in January 2021 for installation in our newly renovated house which we didn't move into until late March. The dishwasher wasn't used until March 24th & we've had nothing but problems with it ever since. It continually says WATER TAP even though the plumber has checked the water supply & there's no blockage whatsoever. We thought it just might be a faulty sensor but things have just gone from bad to worse. If we turn the dishwasher on it will not allow us to choose a cycle on the left or the right. No drying occurs & when we open it everything is soaking wet. Many times we try to start it & it just turns itself off & won't run at all. Last few days we were only able to get it to start twice & both times we discovered sizable pools of water in front of the dishwasher. Now after closer examination we can see the dishwasher is actually leaking while it's running & has severely damaged the adjacent cabinet & our hardwood flooring. We tried to contact Bosch today but they referred us to another company with just an answering machine. We've never owned a Bosch before & purchased it with such high expectations but this has been a disastrous purchase for us & now we must pay the cabinetmaker to come fix our cabinets etc. Very disappointed in the Bosch product!
                                  by
                                  Response from BoschAppliancesUSAApr 12, 2021
                                  Hi Kitty, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your dishwasher. We have added a link to our service locater here: https://www.bosch-home.com/us/owner-support/repair-service. If you have service questions, please feel free to call our 24/7 customer service team at 800-944-2904. We'd be happy to help. BoschAppliancesUSA
                                    28 found this review helpful
                                    Great Product
                                    [This review was collected as part of a promotion.] Bosch dishwashers are clearly superior to all other brands. I've owned at least 3 others and this one is clearly the best. Great product.
                                    by
                                      • Recommended
                                      Does Not Dry As Advertised
                                      One of the key features that drove us to select this more expensive model over the others was the advertised feature that it could dry plastic ware. All of our attempts to run with different settings over the past month failed to produce that result. Both dishes and plastic ware are dripping wet, not dry. The old $300 dishwasher that we replaced was able to dry more effectively than this $1150 model.
                                      by
                                      Response from BoschAppliancesUSAFeb 25, 2021
                                      John,
                                      Thank you for purchasing Bosch 800 series dishwasher, sorry to learn of your drying concern. Your experience is not typical of most user who have purchased 800 series dishwasher. If you haven't had authorized service tech inspect the dishwasher then please call our 24/7 Customer Support at 800-944-2904 or email BoschCare@bshg.com to set up in warranty service call to ensure dishwasher and CrystalDry option are working as designed. BoschAppliancesUSA
                                        15 found this review helpful
                                        Awesome!
                                        [This review was collected as part of a promotion.] Soooo quiet and cleans amazingly well! Beyond happy!
                                        by
                                          • Recommended
                                          Still shaking out plastics and drying them on my island
                                          I am so unimpressed with this product. It's a 2.5 hour cycle with crystal dry and water still pools in plastics no matter how they are tilted. I still have to spend time shaking them out and using my counter space to dry everything. If you have small plastics for children or portion control, the only place they won't flip over, is the third (top) rack, you know the rack you wanted for your cutlery, spatulas, etc. I don't wash pots in the dishwasher, so the option of lower racks is pointless. You'd think a machine that costs this much had more adjustable racks on the lower tiers. Why not all of them? All of my snack size plastics flip over and get filled with dirty water. my dog's stainless steel bowls are too wide even for the adjustable tines. This dishwasher fits classic dishes, saucers, and cereal bowls well. That's it. And I still have to pay for it. My old Frigidaire is supposedly from an inferior product line. There were many more options to secure small plastics, and adjust the tines for families who don't use standard dishes and cups.
                                          by
                                          Response from BoschAppliancesUSAFeb 14, 2021
                                          Hi Gurululu, we're sorry to hear of your disappointment with this Bosch dishwasher model. Here's a link to our Self Help page that will provide some additional tips that can provide improved results: https://www.bosch-home.com/us/owner-support/get-support. If you need more help, please call our Bosch 24/7 Customer Support at 800-944-2904 or email BoschCare@bshg.com with your information. Our team would be happy to help. BoschAppliancesUSA
                                            9 found this review helpful
                                            Not as good as I expected
                                            I have had a miele dishwasher for the past 20 years but hwen it broke I decided to try the Boshe dishwasher since I have heard such great things about it. I now wish I had not done that. The buttons are not responsive and have to be pushed several times sometimes. The dishes and the door of the dishwasher get a white discoloration all over them. My dishes now look a hundred years old instead of crystally bright like I am use to. Difficult to get anyone to help me with this from the store (Lowes) or from Boshe. Possibly due to COVID but still this is ridiculus. I am very unhappy!!
                                            by
                                            Response from CSFeb 3, 2021
                                            Dear Valued Bosch Customer, thank you for bringing these issues to our attention and we’re sorry you've been unable to get assistance. We have added a link to our service locater if needed: https://www.bosch-home.com/us/owner-support/repair-service. If you have service questions, please feel free to call our 24/7 customer service team at 800-944-2904 or email us at BoschCare@bshg.com with your contact information. We’d be happy to help.
                                              Bosch dishwasher
                                              [This review was collected as part of a promotion.] This dishwasher has worked as advertised and cleans really well. We really like the adjustable racks.
                                              by
                                                • Recommended
                                                Super Quiet, Well Engineered
                                                [This review was collected as part of a promotion.] Our BOSCH dishwasher replaced an only four year old builder-grade major-brand unit that required four repairs in the last 12 months. Our super-quiet BOSCH dishwasher is very well designed, engineered, and manufactured in the USA! We are extremely sastified with our decision to purchase our BOSCH dishwasher.
                                                by
                                                  • Recommended
                                                  800 series. "yes its on".
                                                  [This review was collected as part of a promotion.] After 3 months of daily usage I am impressed with its results. Installation was easy and a good way to notice the high build quality. My previous dishwashers were higher end models from 2 other brands. Neither of them could properly dry the dishes and were not very quiet, and also required frequent repairs. The bosch is an excellent product and has lived up to the reputation very well. Price is subjective since I feel like it will last a very long time and pay for itself with reliabilty.
                                                  by
                                                    • Recommended
                                                    I was skeptical buying this sight unseen, Covid, I’m glad I did! The cleaning power is amazing! I...
                                                    I was skeptical buying this sight unseen, Covid, I’m glad I did! The cleaning power is amazing! I had a moose punch bowl that had eggnog in it, we dumped out the left over eggnog and left it sitting on the counter for two days, yuck! I didn’t rinse it out before I put it in to see what would happen. It came out sparkling clean along with all my Christmas meal dishes, from huge to small. I cannot believe my ham pan is sparkling clean. This thing is over the top! One of the best features is how it dries. All those items that say hand wash only? Not anymore, put it on the crystal dry setting and everything came out perfect. From my Christmas vacation moose set to my condiment tray to those inexpensive plastic 1.00 Santa plastic plates came out perfect, no melting anything. I’ll post the items that are hand wash only that was put in the dishwasher.This is worth is weight in gold! Now for drying, anything that has a rim that can hold water on top of a cup or whatever of course it’ll have a little standing water because it has no where to drain to. This dishwasher is still shocking to me of what I can put in and have it come out perfect! Thank you Bosch!
                                                    by
                                                      • Recommended
                                                      8 found this review helpful
                                                      Worth the wait!
                                                      [This review was collected as part of a promotion.] Love my Bosch. I've had Bosch dishwashers for as long as I can remember. Three shelves... brilliant. Beautiful.
                                                      by
                                                        • Recommended
                                                        This one works great.
                                                        [This review was collected as part of a promotion.] Had the model just below this that never worked. Upgraded and are very satisfied. Would recommend. L
                                                        by
                                                          • Recommended
                                                          Awesome, super quite dishwasher
                                                          [This review was collected as part of a promotion.] We purchased this dishwasher to replace another Bosch that was part of a recall program. We decided to upgrade a model and wow, what a difference in both cleaning and sound. The dishwasher is very quiet and hard to tell is running. The only noise that's running is when it's draining water into the sink garbage disposal. It also gets all dishes really clean. I love the delay feature and other features too. Also, the darker stainless steel is more contemporary and hides stains and fingerprints better than regular stainless steel.
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 4,378 reviews