I ordered this Poly lawn roller and it arrived right away. It was easy to assemble and fill. Then, I went to screw the cap-plug in. It wouldn't fit. The threads simply wouldn't engage. It seemed as though the plastic on the plug was harder than the plastic of the receiving threads so they inevitably began to canter and strip inside the drum. Frustrated, I called Brinly Hardy (an American company) and began to explain the problem when they immediately offered to send a replacement drum and plug. I got the impression they had heard my story before. The second drum arrived, and you guessed it - the plug would not engage in the receiving threads. Exact same problem. I can manage to get the plug in at a wonky 15 degree angle, but removing it each year to drain the water will mean eventual devastation of those threads. My solution is to insert a pipe fitting reducer and a plug of a smaller size inside that so the plug will actually come out without a problem each year. It's just a pain having to make a product work - it should work already.
I would have given this product 1 star but I gave it a 2 because of the excellent customer service which offered a replacement (although still defective).
I have other Brinly-Hardy products is the reason I chose this roller. The quality for price is what I was looking for in my home use. It was easy to assemble and I have had no problems with it. The drain plug for mine has worked very smooth. Definitely recommend this roller.
Easy to Use, Sturdy, Accurate, Good Size & Weight, Easy to Store
The roller arrived in the 1st week of April. The assembly was easy but there was a problem getting the plug to fit into the fill/drain hole. Closer examination determined that the pipe threads cut into the full/drain hole were damaged preventing insertion of the plug. I called the manufacturer and was told they would ship a new roller. When the roller arrived it was the wrong size. Numerous email communications resulted in an assurance of the shipment of the correct roller by "the end if the month". It is now 2 months after the purchase and the problem has not been resolved.
Bought the 18 x 36 roller and had it delivered to local Home Depot. Took just a couple days and a...
April 16, 2018
Bought the 18 x 36 roller and had it delivered to local Home Depot. Took just a couple days and all went well. No damage, all the parts were included. Assembled nice and looks very durable. Just one problem...I cannot get the plug to thread without cross threading. I decided to fill it with sand so that I wouldn't have to deal with that over and over. WAY, WAY HARDER and takes much longer than you would think... Can only get it about 3/4 full of sand and still can't get the plug to thread without cross threading. VERY FRUSTRATING!!!
The Brinly 18" x 36" poly lawn roller was easy to assemble
and well designed. The only difficulty I had was threading
the plug into the water fill port. It was not clear if I had the
threads aligned properly, and took many attempts to make sure I didn't cross thread. One thing I would have
liked was bearings instead of plastic bushings on the axle.
Shipping to my house was fast and free, the best of both worlds.
Unit arrived timely and as described. During assembly discovered the axle was noy centered on drum making it impossible to secure one of the retainer clips. Fortunately, there enough excess shoulder a little file work accommodated issue. Another 1/16 inch and it would have been back to the factory. Size is fine for a 21 hp mower pull behind on sloped yard.
Easy to Use, Good Size & Weight